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Elia Opiniões 166

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... Ver mais

Classificada 5 em 5 estrelas

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... Ver mais

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Classificada 5 em 5 estrelas

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and... Ver mais

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Classificada 1 em 5 estrelas

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was aw... Ver mais

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Informações de contacto

4,1

Bom

TrustScore: 4 em 5

166 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 78% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Really loved my first box......

Really loved my first box....... fitted perfectly..... the little flowers made it all the more special......... I'm only having my box every 3 months as a little treat for myself but I'm ever so excited to see what's next

16 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I looooved my box

I looooved my box, came in good time and is so sexy! The quality is great and the packaging was beautiful. 10/10 cant wait for my next!

8 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

What a treat

it's such a treat to receive one of these boxes! I have one every 3 months and so far I had two lovely sets. They are light and cute. I couldn't be happier and fits perfectly too :)

7 de julho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Good customer service

Re-writing my bad review, because they sorted out the problem and showed good customer service. Also, the underwear is gorgeous and fits well.

6 de julho de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi Kerrie,

Apologies for your wait! We do have an advised shipping time of up to seven days.

If you contact us directly at info@elia.boutique we'll be happy to sort any issues for you!

We do not require 2 months additional to cancel - our policy is we can cancel a subscription when your first order is purchased on sale, after the second subscription order is placed. However this only applies if you want to keep your items, we are always happy to provide a full refund and reimbursement, along with cancellation, if you send the item back to us.

Classificada 2 em 5 estrelas

Started out good, quality has declined

First couple of orders was nice until we realised they was just relabelled temu/shien stuff, and the quality also reflects that, underwire poking through bras after a single wash and stitching coming apart.

23 de junho de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

We'd be happy to replace any items you're not happy with, free of charge.

Classificada 5 em 5 estrelas

True to size and very flattering

True to size and very flattering, love the colours and designs they have to offer. The additional treats are also very thoughtful. I will be continuing my subscription.

4 de junho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Really disappointed

Really disappointed. I knew the box set was going to be a surprise but really was expecting to receive something that would match the style of what was advertised on the website. Navigating the website, I see countless lovely sets however, the one I received was what I would call "Granny's underwear". The bra was okay but the bottoms was not true to size. After writing to the customer support, they offered to send a replacement for the size but refused to exchange the hole set for something else. Thankfully they accepted my request for a refund, after receiving the item but I can't really understand why they didn't not even bother exchanging this for something else. I won't be ordering again.

18 de junho de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi,

Thank you for leaving your review - we've gone and checked through your communication and we'd like to apologise for any miscommunications. We'd be happy to offer an exchange for your set. We've reviewed our exchange and returns policies to ensure this won't be an issue in the future for any of our subscribers!

If you'd like to reach out again, we'd like to send you a replacement set to make up for this - no need to reactivate your subscription or send anything back to us, we'd just like to make this up to you.

Thank you!

Classificada 5 em 5 estrelas

Beautiful quality!!

Beautiful quality!!! Really impressive with the fabric and how it fitted. I’m so beyond happy with my purchase and so excited to receive more :)

3 de junho de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

My husband bought the subscription for…

My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same in a different colour and the bracelet, key ring, chocolate, face mask etc were identical to what came last month. Maybe lovely as a one off but not great as a monthly subscription.

6 de junho de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi there,

Thank you so much for sharing with us, and our apologies about this issue!

It sounds like we may have made an error, and if you contact us at info@elia.boutique we'll be happy to have a replacement sent out, with no need for a return - as we strive to do our best to make each box unique, and we're concerned to hear about your order, and keen to fix it for you!

Thanks,

Elia Boutique Team

Classificada 5 em 5 estrelas

Beautiful treat

This box is great. A proper little treat that I look forward to each month. It's packaged with care and when my first order was a bit small they sent me a replacement streight away. Fully reccomend this site and the beautiful underwear they provide.

21 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best (and only) subscription I have!

Best (and only) subscription I have!

I don't have any beauty treatments, I do my own nails, don't have lashes, brows done etc. this is my one treat to myself every month and I am over the moon with being surprised and feeling good at the same time. Definitely a worthwhile subscription - highly recommend. Beautiful, pretty feminine hard to find lingerie.

19 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful lingerie

I’m absolutely frilled with my subscription I’ve had 3 sets so far they are all different and true to size. The customer service is great and such a nice touch with the extra gifts included I can’t wait for my next box

2 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ignore the fake reviews!

Firstly read the small print on the subscription as they don't let you cancel until you've done 2 full months OR paid £36 for your first box which you won't do automatically as they give you a first time discount essentially trapping you in the subscription for a minimum of 2 months.

Secondly the underwear is from Shein! They've just literally cut the label off but kept the product washing tag. This stuff is £3 on Shein! A complete scam and rip off. Ignore the fake trustpilot reviews for this poor quality tat.

26 de abril de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

Every review on our site and platforms is from a genuine customer.

Our subscription is fully flexible. While sale boxes come with a 2-month minimum commitment (clearly stated before purchase), we offer full refunds and cancellations—even during that period—if the items are returned. There is absolutely no intention to "trap" anyone.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Classificada 2 em 5 estrelas

I have had 5 boxes from this company…

I have had 5 boxes from this company now. The first was brilliant, really good quality. The second was wayyy too big so they sent me a replacement. After this the quality just deteriorated. The fabric is itchy. It feels cheap and it is irritating. The fit is not great either. I shop with the more well known brands for my lingerie now and you can really notice a difference within the quality and the price isn't really that much higher than this monthly subscription.

22 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I am so pleased I found elia boutique

I am so pleased I found elia boutique! I've treated myself to 2 of the deluxe boxes so far and I am so impressed with the fit, the sets are comfortable and feel luxurious, they make me feel very body confident! Plus they left my boyfriend speechless 10/10.
Thank you so much, can't wait for my next box!

1 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best

Elia boutique do the most beautiful elegant lingerie sets. All the little bits that come with it are the cutest! Its such a lovely little monthly treat💕

4 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service and great products

I subscribed to Elia since January 2025 and I absolutely love a lingerie and little treats what comes with it. Everything fits so well and is comfortable. On my first order I miscalculated size of briefs. Next order was updated immediately and I received right size briefs from first order set too. Amazing customer service and communication to resolve this.

1 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Shein underwear.

Found the set they sold me on shein for £3.29.
Ripped off claiming its their own product.

28 de março de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Classificada 5 em 5 estrelas

Great gift idea – quality and presentation are spot on

I subscribed to The Elia Lingerie Box as a gift for my wife and it’s been brilliant so far. Each box has been well presented, with lovely quality items that feel special and thoughtfully put together. My wife’s really enjoyed the surprise element each month. Definitely a unique and worthwhile subscription – highly recommend.

27 de novembro de 2024
Opinião espontânea

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