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Elia Opiniões 167

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... Ver mais

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Classificada 5 em 5 estrelas

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was aw... Ver mais

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Informações de contacto

4,1

Bom

TrustScore: 4 em 5

167 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 78% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great gift idea – quality and presentation are spot on

I subscribed to The Elia Lingerie Box as a gift for my wife and it’s been brilliant so far. Each box has been well presented, with lovely quality items that feel special and thoughtfully put together. My wife’s really enjoyed the surprise element each month. Definitely a unique and worthwhile subscription – highly recommend.

27 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I LOVED the monthly lingerie box!!

I LOVED the monthly lingerie surprise boxes. You get so much for what you pay for - including little extras like scrunchies, tea bags and sweets! So cute, it was the best thing for self care❤️ i also spend far too long picking a set but with just putting my preferences in, I got exactly what I wanted, thank you! xxx

17 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

gorgeous pieces

gorgeous pieces, for a reasonable price. cute little add ons that make the parcel feel much more personalised and special. overall stunning

21 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY HERE

Ordered my first box in a 32E, and the set that came had the label/size cut out and was so far from an E cup that it fit my sister who is a B cup. I contacted the company and they sent out a replacement which was exactly the same size, but I different design. Once again I contacted the company and they assured me that my next box would be true to size. I paid another £29 for a third set, and once again TOO SMALL.
I contacted the company again and they were absolutely useless, stating that I could not have a refund unless I send all three boxes (the first being from 3 months ago) in the exact condition that they were delivered in. I no longer had the stickers or scrunchie that was in the box and so returning them was not an option. They offered that I return the last box as this I did have in the same condition, but that I would not get my refund unless I emailed them the postage receipt, and that even then it is not guaranteed. This all just was a massive waste of my time and money. DO NOT DO IT.

5 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Still waiting

I have been waiting for the best part of 4 weeks now. This is ridiculous. While I get replies from the company I have only been offered 20% refund. This is absurd now as each 4 weeks a new one is supposed to be coming. If you don't have things in stock don't advertise.

6 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The best subscription box out there.::.

Quick delivery and the most wonderful quality product.

I’ve just had my fifth box with Elia and it never disappoints. The underwear is top quality and sits equal along side items I have from shops charging five times the amount. The curated colours and designs are beautiful and the packaging and extras are as if my best friend has sent me a gift! Well done. Best on market.

1 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely beautiful

Absolutely beautiful stock and made with love. I adore it! Thank you so much! I’ll be continuing my subscription and so excited for my next box!!

28 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Size issues

On their website they say a size 30DD is equivalent to their 32DD, which is completely not true.
I then emailed asking for a return to which they replied - ‘yeah but you picked a 32DD’ when I complained on size even though they tell you to do that!
So that was rather annoying.
I also couldn’t cancel my subscription unless I returned so does seem quite annoying on that front as that’s small print I want aware of.
Anyway. They accepted return no bother so all good.

8 de fevereiro de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi, apologies for the issues you've had. If you ever wish to try us again, we'll be happy to provide a discount for you as we hope to provide the best experience for everyone, so our apologies this wasn't the case for you this time! Thank you for your feedback

Classificada 1 em 5 estrelas

My daughter orders an item and still…

My daughter orders an item and still havnt received nearly 2 months later this company is clearly a scam do not buy

29 de dezembro de 2024
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi, we're sorry to hear you've had issues receiving your order! If you please contact us at info@elia.boutique we're keen to help out - we checked under your second name and found no orders with any issue, so if you give us some more info we'll be happy to help out

Classificada 5 em 5 estrelas

Lovely cute lingerie

Lovely cute lingerie, was so blown away by my first box, underwear was beautiful size was perfect! Even had some cute little extras in the box too coffee bag, scrunchie and chocolate. Can’t wait for my next box to arrive! Xx

6 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I recieved my first box and I was blown…

I received my first box and I was blown away by the quality and ideal self care treat. The set I received was beautiful and the additional touches like the scrunchie and tea sample was so nice.
Can't recommend enough for a little treat for yourself and a pick-me up

9 de janeiro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Inconsistent and wrong sizing

The idea is good and the lingerie is nice. However, I have received the wrong size twice now. I had to pay the postage in order to get an exchange for one of the boxes. The second one I have reported but it seems they will not do anything about it. I am not sure what's the point of paying £24.99 for a mystery lingerie box if the items don't fit and the sizes are inconsistent. None of the bras actually had a size tag either, it has been cut off. If this could be sorted, it would be a good service, but in the present circumstances it's not worth it.

6 de janeiro de 2025
Opinião espontânea
logótipo da Elia

Resposta da Elia

Hi! We're so sorry to heard that, please get in touch with us again at info@elia.boutique, and we'll be happy to arrange replacements for the sizing issues and rectify this for you, as we certainly want a better experience for you! Thank you for your review, and for being a part of Elia

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