Elite Group Opiniões 

Great turn around and helpful.

Elite are so helpful when it comes to keeping our internet system up and running. Everything they have installed is very reliable, but on the odd occasion that something goes wrong they're very helpful, stay in constant communication, and go above and beyond to get things fixed quickly.

Danielle Doolan has been exceptional in regards to the whole sim swap-over process, she's very quick to action any requests or worries that I have and has made this process very reassuring!

Also, a big shoutout to Samuel Gray for looking after the company is always, at COOK we're always trying new things and new systems and Sam has been nothing but accommodating and efficient on his end!

Makes me very happy that I got the company to leave BT for Elite, their support wasn't even worth 10% of what you guys do for us at COOK :)

Our company has been relying on Elite for several years now. Over time, their customer service has consistently improved. Utilizing their postal services, we receive timely updates on our tickets, orders, and general customer service inquiries. The agents are quick to respond and ensure we stay informed.

Our dedicated account manager diligently addresses any significant issues that may arise. It’s worth noting that Elite collaborates with third parties, and their effectiveness often depends on the responsiveness of these external partners.

Seamless SIM transition. Not a single issue, like clockwork.

Internorm have used Elite for many years for our landlines. We have recently transferred both our lease line and our Mobiles. We couldn't be any happier, excellent customer service.

Fantastic customer service across all departments within the Elite group. Their representatives are knowledgeable and professional and deal with questions and queries efficiently and effectively.

I would highly recommend using Elite Telecom for technical solutions but also for their excellent customer service.

Staff are great; attentive and explain everything clearly. Great communication too!

Reliable, honest and trustworthy, and due to that fact we have built an amazing relationship with the Elite Team over the years and look forward to continuing in the future.

We've used Elite for the last 3 years. Ben is always on hand and helpful. We'll continue to work with Elite for the foreseeable future.

Fast & Efficient service. providing deals on sim cards when available.

The Account director, Steven, at Elite wasted no time in acquiring the additional service for us. We were kept up to date with daily emails, and the service was up and running well within our required time period. Thank you!

Best team in the industry - always on hand to support!

If I could give no stars I would. Completely unprofessional company with unskilled people, with the worst communication skills, from rude customer services people to surveyors who randomly go missing and neither you or Elite know where they are while you are left sat at home waiting to find out if they will bother to turn up! Avoid and find a more professional, reliable business

I lose 50 € Never send me my Nike shoes. Scammers

Super friendly and professional team to work with - the best in their field!

Took out a 5 yr contract with them in 2018/19, which came to an end 08-08-2023. I was billed for the whole of August, which I flagged to them and asked them to confirm the account had been closed and that I would be reimbursed. I was told that even though the contract had ended, it didn't automatically end the contract- not sure why you have a contract if it doesn't end when it says it will end. I now have to pay for an extra month as I have to give 30 days notice. I would have expected that Elite would phone/contact me and advise that the contract was due to end but nope, nothing. A conversation about early termination back in 2021 was what Elite said was the point that they advised me of the contract ending in 2023, a full 18 months early.

Cancelled the direct debit given they seem to think it's ok to help themselves without warning and will be considering my options with the outstanding bill still due for the 9 days extra they are making me pay.

Awful awful company that I would never use again and will make it my mission to advise everyone I know not to use them. PICK ANYONE ELSE.

Elite was the company that took over our original provider. We have been trying to cancel our contracts with them since June 2022 of last year (it is now May 2023). Having had it confirmed in writing that our contracts have been ended in March 2023 and that we are due a credit to be returned to us their billing department is still sending monthly invoices. It should not take 9 months to have 3 numbers ported elsewhere; however, this is the case with Elite.

Even 11 months after leaving, ( which took almost a year of many emails, and misinformation and many different answers to the same question ) they are still causing us problems.
I wish we had never heard of them

Moving to this company has made the top 5 worst decisions I have made as a business owner.

Astonishingly incompetent.