Let down by Boxt in the week, contacted these guys as we've had no hot water for a week. They came out this morning on a Sunday, turned up early and finished the installation. Great service, clear exp... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Having been a customer for over 2 years, when we did need Elite, they were a disgrace. 8 days without internet connection with a series of initially patronising responses which resulted in a £150... Ver mais
Working with the team at Elite was a collaborative dream. They were friendly and easy to work with, we worked as one team to achieve our goals. Most importantly they were knowledgeable and supporte... Ver mais
Kiera Robinson was extremely helpful, polite & Friendly. Brilliant customer service. Coral Richmond was extremely patient and talked me through the set up. When I had difficulties setting the app up... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are Elite Group, a UK-based provider of cloud communications, connectivity and business mobile solutions. We help organisations simplify how they connect, communicate and collaborate, with technology that works today and evolves for tomorrow. What truly sets us apart isn’t the platforms we deploy, but the people who support them. Our teams work closely with customers from design and deployment through to day-to-day support and ongoing optimisation. We stay involved, fix issues fast, and make sure your communications keep working as your business grows.
Informações de contacto
Dawson House, PR7 7NA, Chorley, Reino Unido
- 03448758880
- customerservices@elitegroup.com
- elitegroup.com
4,4
Excelente
86 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very slow to deal with.
Elitegroup have failed on several occasions to provide a reasonable level of service when dealing with issues that caused my business financial loss due to loss of connectivity.
I've since taken my business elsewhere.
22 de março de 2021
Opinião espontânea
Staff and Customer first
This is a review as an employee of Elite Group.
I have now worked here for 15 months. The decision to move to Elite was a very easy one. Having worked for a major UK and global IT / telecoms provider and all of the bureaucracy and red tape that comes with that it was refreshing to move to an organisation that's flexible, listens both to staff and customers and puts those people first.
The motto that sold Elite to me was that we look after our staff first, who will in turn look after our customers who will then look after our investors. Its that order of priority that makes the place great to work at. Through the pandemic when other businesses were quick to get rid of good staff to protect the bottom line, Elite were quick to look after and recruit more good staff looking at the long term.
In spite of the smaller size of Elite, we have equal capability from a product perspective but managed and delivered by a close knit team who take pride in what they do and care about their customers.
As a result of this we have some of the most well known businesses as customers and have a very exciting growth strategy for the future.
Would highly recommend Elite both to perspective employees and customers alike.
25 de fevereiro de 2021
Opinião espontânea
Beware
Rented a business line for £6 month on a year auto renew contract - when I cancelled this after 3 years - the termination fee was £120 which is 20 x the monthly rental - I have not paid this out of principal and await with interest the court hearing - buyers beware
28 de agosto de 2020
Opinião espontânea
Elite incompetence Do Not Use
Having been a customer for over 2 years, when we did need Elite, they were a disgrace.
8 days without internet connection with a series of initially patronising responses which resulted in a £150 independent IT check BEFORE they would call an engineer.
4 days later the bookedBT Open Reach engineer didn’t turn up. Then.... Elite said “ yes apparently there is a line fault “.
Day 8 and after contacting Ofcom it was coincidentally fixed. After 2 emails and several calls we were promised a call to follow up. Yep, no call
Incompetent charlatans. Do not use Elite !
2 de julho de 2019
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.