Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation b... Ver mais
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My family and I arrived at a dirty condo. The bed had been made but the linen had visible stains all over comforter, sheets, pillow cases, and the bathrooms countertops were disgusting. I reach out t... Ver mais
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We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to... Ver mais
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Very nice home, clean and comfortable close to supermarket and Disney / Universal... Medieval Dinner and Friday Rodeo just round the corner. Kitchen utensils need a little upgrade if someone is... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Luxury Orlando Vacation Homes located just minutes from Walt Disney World® Resort, Universal® Orlando, and SeaWorld. 3-7 Bedroom Private Pool Homes and Resort Condos come with Fully Equipped Kitchens, Game Rooms, Water Views, Hot Tubs and Gated Resor...
Informações de contacto
5299 W. Irlo Bronson Memorial Highway, 34746, Kissimmee, Estados Unidos da América
- elitevacationhomes.com
1,5
Muito mau
114 opiniões
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Below average
Below average. The house was ok, had four bedrooms and three bathrooms. Appliances were dated, and the toaster did not work. Biggest problem we had was the A/C, it was locked so could not go below 72. We are used to sleeping cooler, and made it very uncomfortable. The house had not very clean, found an old chicken strip under on of the beds. Around 8-10 miles to make Disney, with traffic it would make the trip in 30 minutes.
10 de janeiro de 2020
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Teresa,
Thank you for taking your time to review us. We work really hard to meet and exceed every guests’ expectations and we are deeply saddened to learn that did not happen for you. Please know, this is far from the experience we want our guests to have when they stay in an Elite Home.
I sincerely hope you will give me an opportunity to discuss this with you personally. At your earliest convenience, please contact me directly at 407-397-0850 or donna@floridahomesinc.com
Donna Ramsden
General Manager
Everything was great
Everything was great
Location, house, indoor pool was the best! Great experience!
10 de janeiro de 2020
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Carlos,
Thank you for your amazing review! We're so happy you enjoyed your stay and hope to see you again in the near futrue!
Kindest regards,
Donna Ramsden
General Manager
We had a beautiful stay in the home…
We had a beautiful stay in the home that we rent, near of the theme parks, restaurants, shopping and supermarkets, totally recommended.
10 de janeiro de 2020
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Ricardo,
Thank you for staying with us and for your wonderful 5-Star review! We are delighted to learn you enjoyed your stay with us and can't wait to host your stay again.
Kindest regards,
Donna Ramsden
General Manager
It was a very beautiful house but the…
It was a very beautiful house but the dryer took very very long to dry any of our clothes and towels. Leaving them to smell moldy. Also the pool needed cleaned more often then. We were here 2 weeks and only seen one person clean the pool. But the biggest thing was the front door. It wasnt very safe. You could literally lean on the door and it would open. Even if locked.
9 de janeiro de 2020
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Sara,
Thank you for your review, we are thrilled to hear you found the home beautiful, but truly regret all your expectations were not met.
Your feedback is very important to us as we are committed to the delivery of excellence by adhering to the highest customer service standards. Please know we use guest comments, like yours, to help us improve.
We’re sorry your pool needed attention during your stay. Swimming pools are serviced weekly by a professional pool company and we have staff available to address any potential pool concerns between those services. We sincerely regret we were unaware your pool needed attention during your stay and sincerely wish we had the opportunity to correct this for you. Please accept our deepest apology for the inconvenience.
Immediately after receiving your review, we have addressed the front door lock and it is now repaired. We greatly appreciate you bringing this to our attention and apologize for the difficulty.
Again, thank you for the helpful feedback. We value you as a customer and sincerely hope to have the opportunity to host your stay again in the future.
Donna Ramsden
General Manager
Elite staff great... House needs improvement.
Elite Vacation and it's customer service did awesome.... House on the other hand needs improvement.
New mattress (mattress are all in bad shape.)
Modern technology (TV, kitchen appliances etc.)
Pool needs to be maintain better.
Shouldn't have to pay extra to Heat the pool.
House has too many rules!!!
Other than that, lovely place, nice area and very close to stores and Disney Parks.
9 de janeiro de 2020
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Cristian,
Thank you for your review, it’s always a pleasure serving you and your feedback is very important to us.
We’re delighted to hear you found the home to be lovely, in a nice area and very close to Disney Parks. However, we truly regret all your expectations were not met and we realize others may have similar concerns. Please know, we are committed to the delivery of excellence by adhering to the highest customer service standards and we use guest comments, like yours, to help us improve.
We have implemented an upgrade plan for this home and most of your concerns have already been addressed. The remaining are scheduled for the very near future. Thank you for your input.
We do not charge for pool heating unless it is requested. This helps us keep our prices low and pass along the saving to our guests. We apologize for any misunderstanding or inconvenience this caused.
We want to make sure every guest has a perfect stay and is fully aware of our policies. We regret you found them to be excessive. Please know we are working toward a more welcoming way to present the rules in the future and apologize for the annoyance.
Swimming pools are routinely maintained once per week. However, our maintenance staff is happy to address any concerns between those scheduled services. We wish we had the opportunity to help with this while you were staying with us and apologize for the inconvenience.
Again, thank you for the valuable feedback. We value you as a customer and sincerely hope to have the opportunity to host your stay again in the future.
Kindest regards,
Donna Ramsden
General Manager
Wonderful home and so close to…
Wonderful home and so close to shopping, restaurants and attractions. We will be back next year.
9 de janeiro de 2020
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Karey,
Thank you for your awesome review and for staying with us! We're thrilled to learn you enjoyed your stay and plan to return next year.
We can't wait to host your stay again!
Kindest regards,
Donna Ramsden
General Manager
Loved and enjoyed my stay
12 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you so much for staying with us! We hope to see you again soon.
Elite Vacation Homes Team
We will definitely stay again
We will definitely stay again. Everyone was very helpful our rep was amazing and the house was perfect. Thank you!
8 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for staying with us and your very kind words. It was truly our pleasure to host your stay and we hope to have you back again soon!
Elite Vacation Homes Team
Best vacation EVER!!!!
It was amazing to work with Elite Vacation Homes for our Disney vacation. The home was clean and the check=in instructions were clear and easy to understand. The home we stayed in was modern and absolutely beautiful. The staff of Elite Vacation Homes did exactly what they promised they would do and exceeded our expectations.
Our home was located close to Disney, less than a 15 minute drive. The private pool exceeded our expectations and the home possessed the basic appliances one would need to enjoy a vacation. We loved it so much, we are already planning to work with Elite Vacation Homes again for our next family vacation!
7 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for your ah-mazing review! We are delighted to learn you enjoyed your stay and hope you'll take advantage of our repeat guest discount ($20 off per night on your next stay.).
Offer code: REPEAT
Looking forward to your return.
Elite Vacation Homes Team
Fair warning
Fair warning! Spend the first 24 hours of your family trip documenting EVERYTHING the house has wrong with it! I know you have probably been saving and working hard to relax and enjoy your vacation but I’m serious! You will be charged extra fees upon departure for damage you didn’t do!
The staff at Elite are unable to document and keep an inventory of damages, so even that stain on the carpet that looks older than your Grandfather will be charged to you.
6 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for your review and for providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously and use them to help improve our product and service.
Even though we have our housekeeping team, followed by a supervisor’s inspection, report any damages to us. For our guest’s protection, we also require them to report any damage found upon arrival.
Regrettably, we did not have record of carpet damage in this home, prior to your departure and therefore, the cost was billable to you.
I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home.
I’d like to offer you a $45 credit for a future stay, along with a 10% discount. Further, I’d like to personally invite you to contact me directly to discuss this further.
Please feel free to contact me any time.
I look forward to hearing from you,
Donna Ramsden
General Manager
Elite Vacation Homes
407-397-0850
donna@floridahomesinc.com
Awesome experience safe clean
5 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for the 5-Star reivew! We're overjoyed to learn you enjoyed your stay and we'd love the opportunity to host your next visit to the Orlando/Disney area.
Elite Vacation Homes Team
family Vacation
We were quite pleased with our stay at an Elite Vacation Home. Emerald Island is a very safe and well cared for Resort. The house we stayed in could use a little TLC like painting and carpet cleaning but other than that it was great and served our needs. We paid for pool heat and it really didn't warm up until on the 4th day. Quality dishes, glasses, pots and pans and everything we needed in the kitchen for meal preparation. The bedding and towels were decent quality too. Overall experience was good. Easily accommodated our group of 12.
5 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for taking your time to review us. I am happy to learn you were pleased with your stay and found the resort to be safe and well looked after. I’m equally happy to hear the home served your needs, leaving you with a good overall experience. However, I am truly sorry to hear you were not completely satisfied with the painting, cleanliness of the carpet and pool heating equipment.
Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously and use them to help improve our product and service.
Please know I have taken your comments and used them to make appropriate improvements. I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home.
I sincerely hope to have the opportunity to host your stay in the future. Please feel free to take advantage of our return guest discount policy ($20 off per night on your next visit.)
Offer code: REPEAT
Donna Ramsden
General Manager
RUN!! Horrible business!!
The office said we broke things that we didnt and sent pictures of very ticky tack stuff that nobody ever would have reported on arrival!! I was charged for that damage! RUN AWAY from this company!! Bad business!!
5 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Dear Mr. Baker,
Thank you very much for your review and providing us with feedback. First and foremost, I am truly sorry to hear you were unhappy with your experience at Elite Homes. Customer satisfaction is our paramount concern and we genuinely take all guest concerns very seriously.
I have reviewed the damages you were charged for in the amount of $70 and have taken the liberty of crediting that fee back to your credit card on file.
I hope you will accept my sincerest apology for your experience, and I can personally assure you this situation is highly unusual and not in any way typical in an Elite Home.
Please reach out to me directly at Donna@floridahomesinc.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.
Sincerely,
Donna Ramsden
General Manager
Elite Vacation Homes
Very unprofessional
Very unprofessional. Don’t stay here . Missing tv broken game room and no one returns your calls or emails. Lots of places to stay , don’t choose here
5 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Hello Jeremy,
Thank you for bringing this issue to our attention. We care about our customers very much and we are so sorry that your experience was anything less than perfect.
Here is our contact information so we can discuss the issue in more detail and reach a solution.
Donna Ramsden - General Manager
Elite Vacation Homes
407-397-0850
donna@floridahomesinc.com
Elite staff were very helpful
Elite staff were very helpful with any problem we had. However, the house could use a good going over. Dishwasher wasn’t working, umbrella on outside table was dirty, vertical blinds in family room were broken. Hot water hard to get to shower. Owner needs to repair these things before renting again.
5 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for choosing Elite Vacation Homes for your stay in Kissimmee. We are happy to hear you found our staff very helpful and would like to thank you for taking the time to share your thoughts. Your helpful comments are much appreciated, and your feedback will help us to improve our product and service.
I hope you will accept our sincerest apology for the things that didn't go right and be assured we are working to fix them. We are grateful to have had the opportunity to host your stay and wish to see you again in the future.
Warm regards,
Elite Vacation Homes Team
Great house
Great house. Approx 15 minutes from Disney and Universal. House was very clean and surpassed all expectations.
5 de novembro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
We're thrilled to hear you enjoyed your stay! Thank you for reviewing us. We hope to see you again in the near future.
Elite Vacation Homes Team
I had such a great time with my family
I had such a great time with my family. You guys provided a beautiful home for a very great price . Looking forward to doing it again
17 de outubro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
Thank you for your kind words and we look forward to seeing you again.
Elite Vacation Homes Team
Exactly what I expected!
I was very happy with the ease of booking. The house was exactly what I expected and I was very happy to have booked the early check in after our long day of travel. The staff Elite Vacation Homes was helpful and answered all my questions and even helped reassure me when I was skeptical after our first vacation home (VRBO) fell through. The company came right out and fixed a few small issues we found with the home within the first 24hours of arrival. I would highly recommend this company to anyone looking to rent a home. Thank you for making my family vacation Memorable!!
16 de outubro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Elite Vacation Homes Team
Staff were helpful and very good at…
Staff were helpful and very good at responding to the small problems we had
11 de outubro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
We're so happy you enjoyed your stay. Thank you for staying with us!
Elite Vacation Homes Team
If a renter wants a heated pool
If a renter wants a heated pool, they should make sure the heat works before the renter gets there. Not the renter calling and the heat is not fixed for 5 days!
10 de outubro de 2019
Opinião espontânea
Resposta da Elite Vacation Homes
We sincerely apologize for the inconvenience you experienced with the pool heating and regret it took several days to be corrected.
We do our very best to resolve any issues in a timely manner, but unfortunately, it looks like we failed this time. Regrettably, the heater part was unable for purchase locally and left us no other option but to order one online and wait for delivery.
We try our best to ensure our pool heating equipment is kept in top condition and can assure you this is highly uncharacteristic of our homes.
Our records indicate a refund was issued for partial pool heat in the amount of $170.25. I would also like to offer you a best available rate for a future stay.
We sincerely hope you will accept our deepest apology, along with a best rate offer, for a future stay. Please contact us directly to redeem this offer and ask for Donna.
We sincerely hope you will give us another opportunity.
Elite Vacation Homes Team
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