Great RV, modern and pretty clean on pick up. Our tour op booked top package with everything included and all the additional insurances which gave us piece of mind. Kitchen kit was use... Ver mais
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Leia as opiniões dos outros
Es war unsere erste Reise mit einem RV. Bei der Übergabe wurde uns alles ausführlich erklärt, alle Fragen wurden beantwortet. Während der Reise kontaktierten wir zweimal den Kundendienst. Wir haben... Ver mais
A empresa respondeu
Unsere Batterie im livingroom waren beide von Beginn an defekt und mussten repariert werden wodurch wir viel Zeit verloren haben Der Rauchmelder ging öfter ohne grund los Nach einem Regenschauer wa... Ver mais
A empresa respondeu
Wir haben einen rundherum wunderschönen Urlaub mit einem tollen Wohnmobil verbracht. Die Organisation und Abwicklung mit El Monte hat einwandfrei funktioniert und wir fühlten uns in sehr guten Händen.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
Making every mile memorable.
Escrito pela empresa
- Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
- Road-Ready Fleet
- Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
- From Coast-to-Coast
- With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.
Informações de contacto
6301 Scarlett Ct, 94568, Dublin, CA, Estados Unidos da América
- (925) 803-0331
We provide unforgettable journeys.
4,3
Excelente
108 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Only thing
Only thing, the coach door had no striping or did not seal when shut leading to extremely loud freeway noise.
4 de janeiro de 2026
Resposta da El Monte RV - San Francisco
Evan, Thank you for the feedback! We are happy to hear that you had a positive experience, and will note the seal to the branch management.
Thanks,
El Monte RV Rentals
The service was very good
The service was very good. Nice people and a solid camper
3 de dezembro de 2025
Resposta da El Monte RV - San Francisco
We're glad you enjoyed your experience! Thank you for your positive feedback, we appreciate you taking the time to share. It was a pleasure having you as our Guests.
Vehicle was older than promised
Vehicle was older than promised, ovem didn’t work, hot shower stopped working after 2 days. Very noisy during driving even in roads. Store manager very impolite when we returned the vehicle.
30 de novembro de 2025
Resposta da El Monte RV - San Francisco
We appreciate you bringing these issues to our attention. We're sorry the vehicle's condition, amenities, and noise levels did not meet expectations, and for the impolite service you experienced. We'll review these points. Please feel free to reach out to us at guest.services.usa@thlonline.com so that we can meet as a team to review this.
Listen ccarefully
quick easy, great personnel helping all process. Specifically, "Milan" was very friendly, informative, patient and helpful in orienting us on functions on 2 RV's we picked up. Similar experience upon turn in. Thank you.
27 de novembro de 2025
Resposta da El Monte RV - San Francisco
We're happy to hear that the process was quick and easy, and that our personnel, specifically Milan, was helpful. We appreciate your positive feedback regarding the informative orientation and friendly assistance you received during pickup and return. Thank you!
Excellent experience
Rv was in new condition and the staff was very friendly. Would definitely rent from this location again
26 de novembro de 2025
Resposta da El Monte RV - San Francisco
We're happy to hear that you had a great experience with the RV and our team! Thank you for your positive feedback; we appreciate your recommendation.
Catastrophic rental, avoid at all costs!
Never again. Avoid at all costs. We rented an RV (via Motorhome Republic / El Monte RV, in Aug 2025. The vehicle was advertised as a 2024 model — but a VIN check proves it is a 2022 model. That is false advertising.
The RV was in catastrophic condition: broken and detached armrests, ripped upholstery, torn panels, exterior lockers that don’t lock (we couldn’t secure our belongings), filthy dishes and outdoor furniture, defective outlets, non-working tank indicators, and automatic leveling that practically never worked. The central A/C died after three days; repairs failed and we were forced to pay for three motel nights (USD 628) because it was impossible to sleep in the RV. We found used earplugs and debris on the floor at pick-up.
We filed detailed complaints (with photos and emails) without receiving compensation.
This company’s advertising is misleading and the equipment provided is unacceptable. We strongly advise all travelers to avoid Motorhome Republic / El Monte RV for rentals — do not trust the model year or the photos; inspect, verify the VIN, and demand written proof before driving away.
ANSWER TO YOUR REPLY:
Thank you for your public reply, but it feels entirely generic and disconnected from the real situation. We have already sent three detailed emails (Aug 18, Sep 3 and Sep 23) with full photo evidence, VIN verification proving the RV was a 2022 model instead of the advertised 2024, and proof of the A/C failure after only three days, the filthy condition of the vehicle, and its overall poor state.
To date, no one has ever replied or followed up, neither from your “customer care” address nor from Motorhome Republic. If you truly wish to resolve this matter rather than issue standard apologies, please contact me directly and reference Reservation IM44549012-HXO861187/1.
If your team sincerely intends to fix this situation.
15 de agosto de 2025
Opinião espontânea
Resposta da El Monte RV - San Francisco
Hi,
We are very sorry to hear that you experienced significant technical malfunctions with your RV during your trip! We understand that these problems caused considerable inconvenience, disrupted your travel plans, and severely impacted your overall experience.
Ensuring our vehicles are in excellent working order is paramount, and it is clear we failed to deliver on that promise in your situation. We take all feedback regarding vehicle performance and safety extremely seriously. Our team is dedicated to rigorous maintenance and pre-rental inspections to prevent such occurrences. Our customer service team meets weekly as a team to review feedback and to ensure we provide the best possible support. If you’d like to share more details, please email customer.care.USA@thlonline.com—your feedback helps us improve.
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