On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Ver mais
A empresa respondeu
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Ver mais
A empresa respondeu
From my bank statement, I found I had a duplicate car service plan. I called EMaC. The staff were extremely helpful in cancelling it for me and refunding the charges incurred. Very happy.
Informações sobre a empresa
Escrito pela empresa
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Informações de contacto
EMaC House, Southmere Court, CW1 6GU, Crewe, Reino Unido
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Accessible and knowledgable
24 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon Carol,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Terrible service
Terrible service , policy not recognised , pretty good at taking payment though but thats about it , only thing they provide is unnecessary stress when booking a service or mot
26 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Afternoon William,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
Scott at EMaC.
E Mac sorted my refund back with no…
E Mac sorted my refund back with no problems will deal with again 👍
24 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Toyota cancelled my wife’s service plan…
Toyota cancelled my wife’s service plan instead of mine.I got nowhere with Toyota but Joe at emac sorted everything out within a couple of days.
26 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon James,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
I had a problem with a Direct Debit
I had a problem with a Direct Debit . It was solved by the Advisor completely and I was given a verbal apology for the error I received the amended Direct Debit within 10 minutes of my conversation
Good service in dealing with this issue
25 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon Tony,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
A quick call to change my details
A quick call to change my details. Handled quickly and efficiently, no issues.
25 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon Sarah,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
BMW Service Agreement Query
The agent was very knowledgeable and helpful
25 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon Nicholas,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Resposta da EMaC Ltd
Good afternoon David,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Life made simple
Life made simple,
after a bereavement i had to change payment on the account.
After some kind condolences Jason was able to take the new information and just switch it for me ,in a short concise call.
25 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon Mark,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Resposta da EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful
Very helpful, polite and understanding. Explained and resolved my issue without hassle.
21 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Cancel my existing…
Contacted EMAC to cancel my existing cars service plan, the experience was faultless, Customer Service were Professional & Courteous and a pleasure to talk to. Will have no hesitation in taking out a new policy soon. Excellent service throughout. Thank you.
21 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Resposta da EMaC Ltd
Good afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Terrible
Terrible - the whole booking system is purely attritional! I am trying to see if there is an independent ombudsman that will investigate their service for the benefit of older customers. I can deal with it but I can imagine an older customer just throwing in the towel.
21 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Very easy to deal with most helpful
Very easy to deal with mist helpful
20 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my plan.
On this occasion I had to contact EMaC as I had sold my car that I had the service plan on.Jason dealt with my enquiry and was able to cancel my plan whilst I was on the phone, he was very professional and polite.
I have contacted EMaC previously and been very happy with the service they provide and would not have a problem dealing with them again in the future.
20 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Customer Service
After a recent phone call in connection with my plan. The overall experience was very positive, also the enquiry was dealt with in a very friendly and professional manner.
Excellent customer service.
18 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling policy
Due to unforeseen circumstances l had to cancel my service plan. The lady l spoke to was very helpful and cancelled my policy without any fuss. Later that day l received notification that it was now cancelled. Thank you
18 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I would have given 5 stars
I would have given 5 stars. But sadly the emails I sent went unanswered. However once I phoned the service was polite professional and efficient.
18 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your review!
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful, Friendly Customer Service
The adviser was very friendly, helpful and knowledgeable. She sorted out the issue and reassured me very promptly.
18 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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