On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Ver mais
A empresa respondeu
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Ver mais
A empresa respondeu
From my bank statement, I found I had a duplicate car service plan. I called EMaC. The staff were extremely helpful in cancelling it for me and refunding the charges incurred. Very happy.
Informações sobre a empresa
Escrito pela empresa
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Informações de contacto
EMaC House, Southmere Court, CW1 6GU, Crewe, Reino Unido
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have used Emac Ltd
I have used Emac Ltd. over a number of years with various service plans through them. If and whenever I have contacted them I have found the staff most helpful. My latest call was to a young man named Jason who was very helpful and sorted my query out efficiently and quickly. Many Thanks.
17 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Called to cancel my EMAC plan as my car…
Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
17 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very let down, never again!
On buying a nearly new Volvo in 2024, I also purchased a maintenance warranty from this company. I was given a copy of the T&Cs by the car salesman, and it sounded fantastic; no need to worry about stone chipped paint, or scuffed alloys for 3yrs, what more could you want? I contacted them with a list of items to repair, only to find out that an agent won't visit to inspect the car, as in the T&Cs, and that I had to take photo's of the damage for them. This was OK until I tried to send the images to them, their email couldn't handle file sizes, so they were sent in batches, of which some didn't get through. The repairs are done by a third party company, and communications between me, and the two companies dragged on for the best part of 4 months. I felt I was phoning them, at least once a week, just to see if my phone was working, as I got no-where, other than re-sending different images, of the same damage, at different angles and distances, again hindered by their email system. At the end of he 3+ mths, a technician from Revive came to sort out the repairs. I ended up with one proper repair, and the remainder 'touched up', which I could have done for the cost of a small pot of paint, 3mths earlier. Although it was agreed to repair a small dent on a door, the dent remains. I signed off the work to get rid of my involvement with either company, even though at the first point of contact, I had over 6mths left on the contract. The 'partnership' of EMaC and Revive is a joke, never again; the T&Cs say enough to get you to part with your cash, and very little else in your favour. Never again, total waste of money, nothing but stress. No positive outcome, other than once they answer, the call takers are nice to talk to.
10 de julho de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Very helpful staff and dealt with my…
Very helpful staff and dealt with my issue without any fuss.
1 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I just wanted to contact Toyota…
I just wanted to contact Toyota directly as far as I am concerned EMac just provide an obstruction to direct contact with Toyota, trying to be constructive, please advise Toyota to stop using no-reply email addresses & lt customers deal with them Directly
14 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
professional and helpful
The person that I spoke to was extremely helpful, very professional and solved my issue instantly
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Extremely helpful and understanding of…
Extremely helpful and understanding of those of us of a certain vintage, and in The Digital Exclusion Zone.
Thank you.
12 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Pam,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Issue resolved
I had an issue with an unexpected policy cancellation. I phoned the helpline and it was resolved seamlessly.
13 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Malcolm,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful lady at the call centre…
Very helpful lady at the call centre who dealt with my query with no problems whatsoever
13 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Paul,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful staff when I was unsure…
Very helpful staff when I was unsure about my policy
12 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
AI phone options problematic staff great
After a bit of trouble negotiating their AI phone options I got through to Kay who was able to answer all my queries about my service plan that they administer on behalf of Toyota.
12 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Really pleasant and helpful on the phone
Really pleasant and helpful on the phone
11 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Roy,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
This was the worst customer service…
One update; I still wait to here from EMaC about my previous appeal. They don’t even say anything about my complaint. I don’t know how I need to get my refund back and cancel my current account. I hope someone from Trustpilot can reach them.
This was the worst customer service experience I have ever encountered. I initially contacted them and followed their suggestion to submit three different cases altogether, aiming to resolve all damages and scratches simultaneously. I provided clear photographs showing leather near the damaged area, demonstrating that the damages were not larger than 30 cm and suitable for cosmetic repairs. Despite this, they rejected all three cases without any explanation, simply stating they did not approve the repairs. I requested to cancel my cosmetic maintenance package, but was told I needed to call later to do so. I find it impossible to understand how anyone could give a positive review of this system. The maintenance program is essentially a scam. They offered no solutions, and their service is the worst. Customer service showed no concern for my needs. Despite multiple calls and emails, nothing has improved.
5 de junho de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Help to cancel a policy
I spoke to the lady at eMac and explained the problem I had experienced and she helped me trough to cancel my policy she was very polite and helpful I was very grateful for the help and would say eMac is a brilliant service and recommend them to anyone for further assistance
11 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Nicholas,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Resolved what I wanted done
11 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Efficient service by the EMac team
Efficient service by the EMac team, very helpful & friendly whilst dealing with my car service cancellation & refund.
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Tina,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Excelent service from EMaC.
I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist].
EMaC on the other hand were really excellent, they sorted the problem out quickly, and the person I dealt with was polite and friendly. I would certainly recommend them.
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Paul,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Too many buttons to press
Slow procedure to get to a person but her support was very good.
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Wayne,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
On Saturday 8 August I contacted EMaC…
On Saturday 8 August I contacted EMaC Ltd and arranged for an electrician to visit my home between 0800 and 1700 on Monday 10 August. By 1530 I had heard nothing and therefore contacted the company who said the electrician would be with me by 1700. At 1650 I received a call to say they could not come today and suggested Friday. Quite honestly this is appalling customer service and I think a score of 0 would be appropriate. They said they would phone tomorrow to update me
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
The only reason for 4 stars is the…
The only reason for 4 stars is the automated system, i will give 5 star rating to the lady, i am so sorry I can't remember her name, very helpful, explaining everything so I could understand it, totally a keeper
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
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