On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan f... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I used EMac for my service plan on 2 previous Kia proceed cars had no issues at all. Was straight forward getting first plan transferred from one car to the other instore at my local dealer who di... Ver mais
A empresa respondeu
DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pou... Ver mais
A empresa respondeu
From my bank statement, I found I had a duplicate car service plan. I called EMaC. The staff were extremely helpful in cancelling it for me and refunding the charges incurred. Very happy.
Informações sobre a empresa
Escrito pela empresa
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Informações de contacto
EMaC House, Southmere Court, CW1 6GU, Crewe, Reino Unido
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Excelente
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good experience..
Contact with Emac was efficient & professional, situation was sorted out quickly & everything was explained to me... Whole experience was pleasurable....
10 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
She was very helpful and quick to sort…
She was very helpful and quick to sort out my query. Good customer service and experience.
6 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Azhar,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Been a fan of service plans for a long…
Been a fan of service plans for a long time and never had any issues with EMaC. Latest contact to change direct debit accounts was very pleasant and straightforward.
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning Steven,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
The lady I spoke to was very good she…
The lady I spoke to was very good she dealt with my account quickly. I had deleted my Direct Debit by mistake all back to normal now
6 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very professional service
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a generic windscreen in light of the classic nature of the vehicle. More expensive but no additional penalty. I sorted the repair via specialists myself and the very day I submitted invoices they paid me the full sum minus the standard excess direct into my bank. I dealt with 2 members of their company, one an advisor/decision maker and one in accounts. Both respond within minutes to emails and had a very professional and balanced approach. Makes a refreshing change!
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful on the phone
Very helpful on the phone, call answered very quickly and my query resolved quicker than I imagined it would be which is refreshing when so many companies are unhelpful on the phone or difficult to get hold of.
4 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Terrible, non-existent service
Terrible, non-existent. Have tried to obtain a vehicle maintenance and service from one of their two approved suppliers. Either replies stating that cannot service as too busy, or just ignored. Have paid for two years and have not received any service and poor responses from customer services. Avoid this company like the plague!
6 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Customer Service
I spoke to Kay yesterday at Emac to sort out my service plan query. She was very kind, patient and helpful. Nothing was too much trouble for her and she resolved my query straight away. I received excellent customer service. The service plan is a good way of planning for your car service and MOT costs.
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Lady I spoke to assisted me with my…
Lady I spoke to assisted me with my query & carried out changes requested. All done in a few minutes.
6 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service
Kay was polite and dealt with my query efficiently and effectively.
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The agent was excellent and provided…
The agent was excellent and provided clarity
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My telephone experience
My telephone experience was very pleasant and easy.
The lady understood my needs and very quickly sent me the info I needed to complete my transaction.
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The wonderful and infectious Sam.
I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and efficient. My problem was sorted in no time but after putting the phone down I just felt so happy. Her infectious manner rubbed off. I hope she is looked after and appreciated as we all know most telephone calls are not as wonderful as this was. Sam!! Thank you for making my day.
5 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Efficient and respectful in dealing…
Efficient and respectful in dealing with my enquiry. The issue was sorted with no difficulty.
3 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My husband had to phone eMac to change…
My husband had to phone eMac to change our address and found them to be very polite and very helpful we have had no problems with them at all and will continue to be a customer m.
30 de julho de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Handled my issues well and was able to…
Handled my issues well and was able to get everything sorted in no time ,, very pleased with the service provided
31 de julho de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
A frustrating mix up.
I had a problem with the mix up of 2 service plans but with patience and empathy, David sorted it all out for me. A frustrating situation was solved and I was grateful customer. Thank you David.
3 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Your representative was extremely…
Your representative was extremely friendly, helpful and professional, dealt with my query immediately.
31 de julho de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancelling my current policy could not…
Cancelling my current policy could not have been easier. Friendly and helpful staff sorted me out in just a few minutes.
3 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pay monthly for emac policy for…
Pay monthly for emac policy for maintenace and breakdown with people's omoda,
Has a car fault omoda e5 would t start 20 times completely dead.
Called the emac provided by AA breakdown recovery, wouldn't come out and recover us and this was a Sunday! We was stranded.
Called emac Monday they said yes I do have a policy and should been recovered,but hadn't because Peoples omoda delaship hands invoiced them even though we pay direct debit £20 month.
This is not a customer problem who is paying their policy
This is EMAC and people's delaship issue that has left a paying customer stranded, should be compensated as had pay 3rd party recovery.
2 de agosto de 2026
Opinião espontânea
Resposta da EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
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