Energise Energy Solutions Opiniões 

Everything was very simple from start to finish. The engineer was very friendly and professional, he completed the work without fuss, tidied up after himself and when finished he ran through everything he had done with me.

Great job from Tina. Thank you very much!

Very friendly, very professional.

Excellent engineer (Tina )
Workmanship is faultless really clean,Explained the work that’s going to be done and how the app works .
It’s very nice to see somebody who care for their work.

An engineer came out on behalf of Octopus to upgrade our smart meter. Once the installation was complete I noticed the app that managed our solar panel installation was giving out incorrect readings. After some investigation in the meter box the issue was resolved, however during this time I explained to the engineer that we had recently had an EV charger installed and had paid an extra surcharge to have a double block installed to stop our EV from draining our solar batteries. I mentioned this because the engineer was showing me before and after photographs of things that he had removed/reworked inside the meter box and I was now growing concerned that he had tampered with the block that was put in place. I asked the engineer directly if he had removed the block and he said no, but if I encountered any issues I should contact Octopus. I was unable to verify what he said was true at the time because my EV was not at home to test if the charger was working correctly and the engineer was suddenly in a big hurry to leave despite being in no rush all day. This further escalated my suspicions and upon connecting the EV to the charger once it was home I can confirm it is no longer working as intended. The engineer has essentially caused £432 worth of damage to my property, as this was the cost to install the double block, and I'm now in a position whereby I'm somehow going to have to have the work redone and claim back the loss. What was originally a very professional and pleasant appointment has turned into an absolute nightmare due to complete and utter negligence.

Just had our meter installed by Chris Todhunter. Very happy as we've had two visits where the engineer said it couldn't be done due to issues on the service. Chris turnes up very pleasant and polite looked at the issue and said he could resolve it. A short while later we now have working smart meters! Thank you very much Chris.

Tina was brilliant when she upgraded us to a smart meter. She had to coincide with National Grid while they renewed the old metal fuse housings, and she removed lots of old equipment and wiring.
Tina is a credit to her employer and exactly the kind of person you want to be working at your home.
Thanks Tina!

I’d like to give a big thank you to Niroshan for the fantastic service he provided while installing my Octopus Energy smart meters for both my gas and electricity this morning.

He was friendly, professional, and worked very efficiently from start to finish. Once everything was installed, he took the time to explain how the smart meters work, what I should expect, and answered all my questions clearly and patiently. I really appreciated that he made sure I understood everything before he left.

The whole experience was smooth and stress-free thanks to Niroshan. He’s a real credit to the company, and his excellent customer service deserves recognition. Thank you - you’re an absolute star!

Upgraded to smart meters by Tina. Amazing attitude good laugh friendly keep us informed going throughout.

Tina was amazing! So friendly and helpful and she got the job done quick.

Ian was very helpful and considerate, great service!

Service was great , Tina was fab

Tina was great turned up on time was really efficient and kept me updated throughout great job!

great bloke very polite didnt mind me watching and asking questions as he changed my meter over . he showed me step by step what was going on and how it all works , then set me up on the app with the octypus home mini . thanks

Sammy Davis was top tier! Fast, efficient, tidy and very courteous.

Sammy-Davis came to upgrade out 1st generation electricity meter for a 2nd gen one (a requirement for an EV charger). He was friendly and efficient and took time to explain what he had done afterwards. Also made sure that any EV installation could be done easily afterwards.

Great service. What a really nice man

Great customer service. Haider was quick, efficient and really helpful. Much appreciated. Thanks so much!

Brilliant and fast service provide from Justice installing my smart meter. Many thanks

Tina was wonderful, professional and polite
She accommodated my son’s sports day by coming later in the morning and she called with a 20min prior arrival time.
Service was perfect, left no mess!
Would highly recommend