Jon's response to my query about the need to change my Direct Debit came almost by return email. Octopus provides an immediate and personal answer to individual queries and I find that both professio... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... Ver mais
We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... Ver mais
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
too many bills
always give the best advice
always give the best advice suitable to our needs
It’s never been easier to switch…
It’s never been easier to switch tariffs. I have been with octopus for a long time and it would take a lot to make me switch to another provider.
good service great tariffs
Tariff Switching
I have been a customer for some time now and have always been impressed by your customer service and approach to energy delivery. The ease of tariff switching is just the latest example of this.
App is so easy to use....submitting…
App is so easy to use....submitting monthly readings, changing monthly payment amounts, changing the date of payment and even changing tariffs.
Ok with an easy to use site
Ok with an easy to use site, informative and helpful staff.
Clear information presented in a user…
Clear information presented in a user friendly format
Great Service and Very Efficient
Great Service and Very Efficient
Octopus Energy has been amazing throughout my home move. Their team is responsive, helpful, and professional. Submitting readings and managing my account was simple and smooth. One of the best energy companies I’ve dealt with — highly recommended!
It is very easy to navigate and the…
It is very easy to navigate and the information is very clear
As an older person I find the cost of…
As an older person I find the cost of fuel important, also the ease in which I can use the website. So cheaper tariffs and the knowledge that I can speak to a person should I need to if I get baffled is a good thing for me.
Cheap dual fuel fixed tariffs
Cheap dual fuel fixed tariffs, easy to use app and loads of useful information and services
Helpful staff dealing with phone…
Helpful staff dealing with phone enquiries.
Change tariff to slightly cheaper
Change tariff to slightly cheaper, I'm an existing customer and no exit fee. So if prices drop in July 25 I can move to a lower tariff again with no exit fee.
Can't argue with how easy this process is.
Octopus company but co-op tariffs.
Simple and clear web site instructions…
Simple and clear web site instructions to change tarrif.
Top quality
I have been with Octopus Energy for several years now. Their service, ethics and prices continue to be the best. In a world where we are encouraged to shop around for deals I feel confident I do not need to do this for my gas and electric when supplied through Octopus Energy.
Competitive pricing and clarity of website.
Competitive pricing, including use of renewable energy, and efficient management. Clarity of website with different options available, including change of debit amount if in substantial credit. In short, I am still pleased I switched to them years ago.
Co-op Energy gives excellent service…
Co-op Energy gives excellent service and aligns with our green and humanitarian ideals.
Always good prices & easy to renew
Good website
Good website, easy to understand and to date I have had no problems with Octopus energy.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








