Jon's response to my query about the need to change my Direct Debit came almost by return email. Octopus provides an immediate and personal answer to individual queries and I find that both professio... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... Ver mais
We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... Ver mais
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to switch but differences between…
Easy to switch but differences between account types not clear.
Always reliable
Always reliable and I have never had a negative issue having been with coop energy through Octopus for a number of years.
I have always found Octopus energy to…
I have always found Octopus energy to be fair with pricing as quick to lower them when fuels become cheaper. Great options to fix the prices so you can plan ahead.
Options clearly and precisely laid out
Options clearly and precisely laid out. All based on existing tariffs and without the hassle of intermediary, so called energy advisors.
Co-op energy via Octopus gives good green choices when renewing the contract
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have now done. We are grateful for all the information supplied when making our choice, including details about how the energy is sourced (very green!).
So easy and quick to sort out as well…
So easy and quick to sort out as well as being nice and transparent
Easy, clear web site
I like the monthy update on bills and the clear, easy to use app
Confidence in their products.
As usual Octopus gave me plenty of notice that my tariff was ending. They gave me plenty of options on the new tariffs available. To be honest, I have trusted them for the past 4 years, so didn't look elsewhere. I have confidence in their customer services team, which is more than I could say on their rivals. Keep up the good work.
3 options well explained
3 options well explained - one button to switch. Great experience from a great straightforward company
Great platform to manage account
Great platform to manage account. Easy to use.
would be much happier if my bill was…
would be much happier if my bill was emailed to me within 48 hours of submitting my readings
They always explain things in an…
They always explain things in an understandable way, customer services have always been great.
Got to be octopus energy
Easy to choose and gives me peace of mind
Good old Octopus!
as always, ease of use on their app is outstanding. Everything is put in a clear and concise way.
I love Octopus
I love Octopus. So efficient and contactable should there be a need.
Very easy to change tariffs
Very easy to change tariffs. Information at hand so easily.
Timely renewal notice with options and…
Timely renewal notice with options and full price details
I feel safe with octopus ive been with…
I feel safe with octopus ive been with them for years and they look after all my needs with decent rates and great website to follow ive even won on spin wheel this month bonus .
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








