Do not except these reviews they are made up , ENGAGE are ruthless loan sharks , they have forced me into a unaffordable position , their rates are made up , my mortgage payments have risen from £7... Ver mais
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Leia as opiniões dos outros
I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Ver mais
A empresa respondeu
The staff is knowledgeable.courteous helpful and Vas very patient with me . I did not feel intimidated or afraid She made me feel self worth and calm Wish I had knowledge of the various types o... Ver mais
A empresa respondeu
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
You have amazing customer services
I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t feel bad at all and if you can kindly make an arrangement any time I call you I speak to her generally I’m really thankful from the Engage Credit they understand my situation very well and thank you for your patience. I’m hoping very soon my problem solved and pay you back. Kind regards P Gandomcar.
28 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Spoke to molly very thorough with…
Spoke to molly very thorough with security pleasant to talk to
28 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Discriminate against disabilities
Discriminate against disabilities
Discriminate against disabilities
Very Discriminate against disabilities and also leaves you on hold for no reason at all.
Complaints team are as much use as a chocolate teapot.
Also got the police to cut the door open last year too.
28 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
We are sorry that you are unhappy with your experience, however you do not appear to be a customer of Engage Credit based on the information in your review.
Just spoke to someone in customer…
Just spoke to someone in customer service, he was friendly, informative and extremely helpful.
The information he provided has put my mind at ease.
27 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The company costumers service is great
The company costumers service is great.
The person that attended to me was good. All my queries were resolved.
26 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Poor Service Again
Did not get to speak to anyone. Rang and rang for 12 minutes then gave up.
Very poor.
23 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you. Alternatively if you email us a preferred time, I can arrange for someone to call you back.
The best customer service I've ever had…
The best customer service I've ever had the pleasure to speak with, especially Charles.
22 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Customer service was friendly and…
Customer service was friendly and helpful and the requested information was given.
22 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The girl I spoke to was polite and…
The girl I spoke to was polite and helpful and sorted my problem quickly.
21 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
A very good company
A very good company, having had several health issues, they listened to me and helped me out immensely. Nothing but praise for them.
21 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
As always helpful and friendly staff
As always helpful and friendly staff
20 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The guy on the phone was very helpful…
The guy on the phone was very helpful and answered lots of questions i had with a lot of patience
20 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
A pleasant experience speaking to the…
A pleasant experience speaking to the person who answered the phone.
We went through security and she was able to answer my questions efficiently.
She was also very compassionate and listened to what i had to say.
She also asked for my permission to add to the system my disclosure.
19 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 4 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very…helpful, polite nd good listener
The person I spoke to was very courteous nd helpful
19 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The call was answered promptly
The call was answered promptly
16 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Alina was incredible
Alina was incredible, so helpful and kind! Much appreciated
16 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
First time caller!!!
Called with a few questions relating to my mortgage and within 5 minutes, Abbi had answered all of them in a friendly and professional manner. First time I’ve had to call, and compared to a lot of companies these days, it was a fairly painless experience. 👏🏻👏🏻
15 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The lady was courteous and polite and…
The lady was courteous and polite and very helpful
15 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very helpful
15 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Helpful
Helpful, efficient and understanding of the problems that we are experiencing.
15 de janeiro de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
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