Do not except these reviews they are made up , ENGAGE are ruthless loan sharks , they have forced me into a unaffordable position , their rates are made up , my mortgage payments have risen from £7... Ver mais
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Leia as opiniões dos outros
I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Ver mais
A empresa respondeu
The staff is knowledgeable.courteous helpful and Vas very patient with me . I did not feel intimidated or afraid She made me feel self worth and calm Wish I had knowledge of the various types o... Ver mais
A empresa respondeu
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Informações de contacto
Harman House, UB8 1QQ, Uxbridge, Reino Unido
- 0333 014 2046
- engagecredit.com
4,3
Excelente
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Do not except these reviews they are…
Do not except these reviews they are made up , ENGAGE are ruthless loan sharks , they have forced me into a unaffordable position , their rates are made up , my mortgage payments have risen from £780 pm to now £2181.00 absolutely unsustainable.
No help just more and more pressure
DONT GO NEAR THEM
4 de setembro de 2026
Opinião espontânea
The staff is knowledgeable.courteous…
The staff is knowledgeable.courteous helpful and Vas very patient with me . I did not feel intimidated or afraid
She made me feel self worth and calm
Wish I had knowledge of the various types of mortages that was available at the time .
28 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Marie,
Thank you for your lovely review. We're pleased to hear that Vas was able to support you with patience and understanding, helping you feel calm and confident throughout your journey. Providing a service that is both professional and approachable is very important to us. Thank you for sharing your experience, and we're grateful for your feedback.
The lady I spoke to today was very…
The lady I spoke to today was very caring and professional. I was ringing about a bad situation we are going through at home and she was really lovely. Made me feel a hole lit better and we got everything sorted
3 de setembro de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Alison,
Thank you so much for taking the time to share your experience.
We're sorry to hear that you're going through a difficult situation at home, but we're delighted to know that the colleague you spoke with was able to provide the care, professionalism, and support you needed. We understand how important it is to feel listened to and reassured during challenging times, and it's wonderful to hear that she helped make you feel a little better while getting everything sorted for you.
Your kind words mean a great deal, and we'll be sure to pass your feedback on to her.
We wish you and your family all the very best, and please don't hesitate to get in touch if there's anything else we can help with.
Waited for 25 minutes for a response to…
Waited for 25 minutes for a response to speak to a representative but none available. Asked to call back tomorrow or someone will call.
I sent email already with no response from 3 days
3 de setembro de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Bose,
Thank you for your time today in discussing your concerns; we are pleased that an agreeable resolution was reached.
Having had arrears on my engage loan I…
Having had arrears on my engage loan I had to call them with a repayment plan the lady I spoke with was very helpful professional and understanding to my situation I was really scared to talk with a stranger about my finances but the lady I spoke with was so kind just wanted to say I had a really positive experience with engage credit thank you !🙂👍
2 de setembro de 2026
Opinião espontânea
Resposta da Engage Credit
Hi
Thank you for taking the time to share your experience. We understand that discussing financial difficulties can feel daunting, so we're delighted to hear that our colleague was able to make you feel comfortable, supported, and understood throughout the conversation.
Providing a professional, empathetic, and non-judgemental service is extremely important to us, especially when customers are facing challenging circumstances. We're pleased that we could help you agree a repayment plan that works for your situation.
Losing transactions towards mortgage
Had an issue with payments in month of July, whereby two transfers were made from a named account into the mortgage account. But because Engage credit couldn’t actually see the name just the trading name, they refunded 1 of them after around 7/8 days (5 working days) and the second payment they in effect “lost” the payment. They didn’t inform me, now 10 days into the next month of August, I contact them and ask them to locate the payment, apparently I had to prove to them via my bank to try and help them to locate the payment. I gave them proof within 48hrs and even after that they still couldn’t locate the payment until a further 8 days! It was only transferred back 18/19days into the next month after I escalated the issue with management. This has now impacted on my credit file which would not have happened had they identified and located the payment like they did for the second payment I had made. What made it more challenging for as that the fact that I made two payments and the second was located NOT the first. Absolutely ridiculous service from engage credit who were not helpful whatsoever- and now I’m left with a great impact on my account for their mistake! Avoid at all costs!
31 de julho de 2026
Opinião espontânea
Resposta da Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Very well understanding so happy the…
Very well understanding so happy the way I 2as talked to
1 de setembro de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Kenneth,
Thank you for taking the time to leave us a review. We're delighted to hear that you felt listened to and understood throughout your interaction with us. Providing clear, supportive, and empathetic service is very important to us, so it's great to know that our colleague made such a positive impression.
We appreciate your feedback.
The gentleman handled my query with…
The gentleman handled my query with confidence and reassurance. Most professional
1 de setembro de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Donald,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear that the gentleman you spoke with handled your query with confidence and reassurance. Providing a professional, supportive, and knowledgeable service is something we take great pride in, so it's wonderful to know that your experience reflected this.
I have now spoken to 4 different team…
I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for providing a wonderful service. Thank you all at Engage credit.
11 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Alexander,
We're delighted to hear that each member of our team provided you with great service throughout your experience with Engage Credit.
Laura, Mick, Abdullah, and Usman will be thrilled to receive your special recognition. We take great pride in delivering excellent customer service, and it's fantastic to know that their professionalism and support made such a positive impression.
We truly appreciate your kind words and your trust in Engage Credit.
The gentleman i spoke with was very…
The gentleman i spoke with was very helpful and understanding.
28 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Lillian,
We're delighted to hear that the gentleman you spoke with was helpful and understanding. Providing supportive and considerate service is very important to us, and it's great to know that your experience reflected this.
Very polite and helpful member of staff
28 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Andrea,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team member to be very polite and helpful. Delivering friendly, professional, and supportive service is something we strive for every day, so it's wonderful to know that your experience reflected this.
Resposta da Engage Credit
Hi Girija,
Thank you for taking the time to leave a review.
We're pleased to hear that you had a positive experience and found our assistant to be helpful. Providing excellent customer service is at the heart of what we do, so it's great to know we were able to assist you.
Why send out letters of hope when there…
Why send out letters of hope when there is now hope
27 de agosto de 2026
Opinião espontânea
Laura a customer adviser was…
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can see my balances, letters, make payments etc. Absolutely Brilliant, thank you so much, wish I get to speak with her all the time.
27 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Francis,
Thank you for your fantastic review.
We're thrilled to hear that Laura made such a positive difference to your experience. Her patience, kindness, and commitment to helping customers are qualities we value greatly, and we're pleased she was able to support you with your mortgage payment and introduce you to the Engage Credit Portal.
Your comment that you would like to speak with Laura all the time is the highest compliment she could receive, and we'll make sure your feedback is passed on to her.
Thank you again for your support and for sharing your experience with us.
The wait was short for a change
26 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Lorraine,
Thanks for taking the time to leave a review. We're delighted to hear the wait was short for a change and that things moved more quickly for you. Your feedback is greatly appreciated, and we hope to continue delivering a positive experience.
Resposta da Engage Credit
Hi Mary,
Thank you for your kind review. We're delighted to hear that you found our service very good and that our team was helpful and polite throughout your experience. We really appreciate your feedback and look forward to assisting you again in the future.
excellent customer service
excellent customer service, clear and helpful communication.
20 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Paul,
Thank you for taking the time to leave us a review. We're so pleased to hear that you were happy with the service you received and that our communication was clear and helpful throughout. Your kind words mean a lot to the team, and we truly appreciate your support.
Great advice from Redemption dept.
Called as needed a redemption on my mortgage and the call agent explained in detail how it’s calculated, very friendly and helpful.
20 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Thank you for taking the time to leave your review.
We're delighted to hear that our colleague was able to clearly explain how your mortgage redemption figure was calculated and provide the information you needed. It's great to know you found the service friendly, helpful, and informative.
We appreciate your feedback.
Very quick to answer most helpful with…
Very quick to answer most helpful with my questions and sorted out everything that I needed to know
20 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Steven,
Thank you for taking the time to leave your review.
We're pleased to hear that your call was answered quickly and that our colleague was able to help with your questions. It's great to know that you received the information you needed and that everything was resolved clearly and efficiently.
We appreciate your positive feedback and will be sure to share your comments with the team.
They’ve been so understanding and…
They’ve been so understanding and patient with my dad and I. It’s a bit of a sensitive situation and not one they’re used to dealing with but they’re still going above and beyond to help find a solution.
19 de agosto de 2026
Opinião espontânea
Resposta da Engage Credit
Hi Samantha,
Thank you for taking the time to share your experience. We understand that sensitive situations can be particularly challenging, and we're pleased to hear that our team has been able to support both you and your dad during this time.
We pride ourselves on treating every customer with care, patience, and understanding, and it's encouraging to know that our colleagues have gone above and beyond to help find a solution. Your feedback means a great deal to us, and we wish you and your family all the very best moving forward.
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