We live in Australia and have a 16 day pass on English Heritage during Sept. We needed some help with booking Stonehenge on our pass that will not be activated until we get to UK. WE requested and... Ver mais
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I have been with English heritage for many years and visited some amazing places that I grew to love. Due to age and infirmity I needed to cancel my monthly subscription. I emailed customer services... Ver mais
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Well, we received three membership cards for a dual membership, and none of the cards bore either of our names. They were for three different people! You had 14 days to get our membership right, and... Ver mais
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All’s well that ends well. But: As I mentioned earlier, on the annual renewal letter, the specified contact email address's did not work AND the second option given also did not function.
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Informações sobre a empresa
Escrito pela empresa
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Informações de contacto
Reino Unido
- english-heritage.org.uk
4,6
Excelente
4 mil opiniões
Sem histórico recente de solicitação de opiniões
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Correcting A Booking Error for Me
I made an error in a booking and the English Heritage Customer Services corrected it promptly and efficiently in a most friendly and professional way.
17 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Emmy, thanks for your review! We are so pleased to hear that our customer service team was able to correct your booking. We appreciate your kind words about their friendly approach.
Ending of annual subscription
Recently ended my annual subscription just over halfway through the year. Had expected at least a partial refund.
No refund given. How sad to see the utter contempt big organisations & business have for their customers as oppossed to smaller ones & startups, who appreciate & value their customers. A little bit of goodwill will go along way. Still at least they had a sense of humour in expecting me to rejoin.
2 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Mike, thanks for leaving a review. We're sorry to hear you are unhappy. If you ended your subscription half way through your membership year and you pay annually, you will still have access to your membership until the renewal date, then it will automatically cancel down. We aren't able to offer refunds unless it has been within 14 days since it was last taken.
We are of course sorry to see you go. Thank you again for letting us know your experience.
Resposta da English Heritage
Hi Mat, thanks for your review! We are so glad to hear that you experienced prompt customer service when you reached out to us with your query. Thank you for sharing your feedback!
Fantastic customer service as lost my…
Fantastic customer service as lost my card and agent was so helpful as only realised when on my way to Eltham Palace
17 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Shealagh, Thanks for your review! We're so glad our agent could provide helpful assistance when you realized your card was missing . We appreciate your kind words!
Details changed easily and efficiently…
Details changed easily and efficiently after my recent house move by customer service
17 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, thanks for your review! We're so glad to hear that our customer service team made updating your details after your move easy and efficient. We appreciate your positive feedback!
Great to speak to a human being
Great to speak to a human being for a change instead of having loop conversations with a robot.
17 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, thanks for your review! We're so glad we could help you. We always aim to provide a personal touch for our valued customers.
Change of mind after unexpected injury
Although after the instant acknowledgement of my query it did seem a while before I received a reply but I guess even I must be caught up in this " instant" world we now live in.
However I was dealt with politely and with a positive outcome so thank you.
16 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Terry, thanks for your review! We appreciate you taking the time to share your feedback.
we're glad that we were able to assist you and value your patience.
Helen was so helpful and answered all…
Helen was so helpful and answered all of my questions. We are so excited to visit Stonehenge and had been very nervous about timing coming directly from our flights. She put us at ease and now we can focus on the amazing time we will have seeing Stonehenge! Thank you so much!
16 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Kerrie, Thanks for your review! We're so happy to hear that Helen was able to put your mind at ease regarding your visit to Stonehenge. It's wonderful that you can now focus on enjoying your amazing experience!
I had a membership query which was…
I had a membership query which was answered promptly and in full. Top marks for service. Thank you
14 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi there, Thank you for your kind words! We're so pleased to hear that your membership query was answered quickly. We appreciate your feedback.
Resposta da English Heritage
Hi there, thanks for your review! We're happy to have helped you. Thanks for letting us know your experience.
Visit to the UK from the USA
We are planning an extended visit to the UK. Coming from the USA, we requested information about obtaining an annual English Heritage membership and the materials we will need for our upcoming trip. Deborah quickly responded with all of the information we need and provided a very pleasant exchange with us. Thank you Deborah!
13 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Kris, thanks for your review! It's wonderful to hear that you had such a pleasant and helpful exchange! We're delighted that we could provide all the information you needed for your extended visit to the UK. We hope you have a fantastic trip!
Shocked to arrive at Hailes Abbey to…
Shocked to arrive at Hailes Abbey to find it closed and only open one weekend a month, even at the height of summer. Lots of UK and International visitors like us expecting to visit were disappointed, despite the presence of a member of staff who could have easily opened the site and museum. This site is directly on the Cotswold Way and in all the guidebooks. Surely it's possible to open such an important and accessible site during the summer months at least, especially as there was clear evidence that it's being maintained? Why spend the money on staff, maintenance and museum curation but not give access to visitors?
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi DB, thank you for leaving a review. We are sorry that we weren't able to welcome you to Hailes Abbey. This site is open on the first weekend of every month. We have tried to make this information available on our website - www.english-heritage.org.uk/visit/places/hailes-abbey/prices-and-opening-times/ But are sorry that you didn't see this before arriving. We hope to have the opportunity to welcome you for a great day out with us soon.
I contacted customer services regarding…
I contacted customer services regarding bereavement of my partner, and to ask if his membership could be changed to my adult daughter, so that I would be able to continue with my joint adult membership.
The request was dealt with very quickly, with confirmation that the change will likely take 10 - 14 working days.
I found the staff member to be caring and helpful.
10 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Jacqui, thanks for your review. We are truly sorry to hear about your loss. We appreciate you taking the time to share your positive experience with our customer service team during such a difficult time. We are glad we could assist you promptly.
Hannah was very Professional and…
Hannah was very Professional and helpful.
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Teresa, Thank you for your kind review! We are so pleased to hear that our Hannah was helpful during your experience. We appreciate your positive feedback.
I wasnt sure if I could get another car…
I wasnt sure if I could get another car sticker, but it was so quick and easy to sort one out. Not normally a fan of using on-line services.
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Julie, thanks for your review! We're glad to hear our online service made getting your car sticker quick and easy. We appreciate your feedback!
Membership number
I needed my number so I could get online straight away after joining. I got a quick and helpful response from Kalen.
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Ian, Thanks for your review! We're so glad to hear that you received a quick and helpful response from Kalen, allowing you to get online straight away. We appreciate you sharing your positive experience.
Quick reply
I had to contact English Heritage with regards to misplaced/lost membercards and they have sorted my replacements very quickly.
Thanks.
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Karen, thanks for your review! We're so pleased to hear that we could assist you quickly with your replacement member cards. Thank you for taking the time to share your experience.
Wonderful!!!
Wonderful!!!! thanks a lot for your kindness demonstrated helping me to solve my problem!!! I love youuuu !!!
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Maurizio, Thanks for your review! We're so happy we could help resolve your problem. We really appreciate your feedback.
Polite and friendly
Vicki was polite and friendly. She took the time to resolve my problem in a very professional manner.
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi S Wilde, Thanks for your review! We're so happy to hear that Vicki was friendly, and took the time to resolve your problem.
Speedy action and polite response
15 de julho de 2026
Opinião espontânea
Resposta da English Heritage
Hi Caroline, thank you for your review! It's great to hear we could help you and we truly appreciate your feedback.
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