Enterprise Car Club (UK) Opiniões 

I cannot tell you enough how much to avoid this company. Yes the prices for membership and rental are reasonable, but in the past five times I have hired a vehicle, I have been accused of and charged for damaging it no less than THREE times, none of which I did. They do not listen to what you have to say or have the decency to acknowledge your questions or address your points, and send you arrogant template responses telling you that they are taking hundreds/thousands of pounds from your payment method on file, and continue to do so.
I have reported to the BVRLA and will be doing so again after my recent experience. Their practises are nothing short of criminal, and trust me it is not worth the stress it causes! Never experienced such a lack of customer service.

As an ECC member I have access to electric or petrol cars and they seem to always run well. When you rent a car the cost includes Fuel. If you purchase fuel, you can scan the receipt and be refunded the amount. Unfortunately, when using the electric vehicle, the approved charging stations are all local to the car. If you drive more than 100 miles away, you will need to pay for charging. But since most charging companies don’t provide a receipt that includes all of the required data, they are often not reimbursed, so that you pay for the charge even though electricity is supposed to be included in the cost of rental.
Otherwise it is a nice service, just more expensive in practice than advertised since EV charging may not be reimbursed.

It’s pretty easy to use. The app works well and there is a fuel card so I don’t need to use my own money to fuel up. The cars are generally clean inside. Sometimes the cars need a service and the one I used yesterday was 7500 miles over its recommended service mileage. This is slightly worrying as it indicates the car might not be mechanically sound, but so far I haven’t had an issue and it’s possible the display may be wrong and the car has been serviced but not reset

Easy and stress free way to hire a vehicle 😊

For context, when these are moved, it means an hour travel, frequently north of the river, to collect the car before coming back home for the family, and starting the day.

I think this summary of the 5 bookings I've made says it all. Only one of them wasn't amended and moved (yes, one of them was moved twice!).

Me to Gemini:
Give me a full list of every time that Enterprise has moved my booked location

Gemini response:
Here is the full list of times Enterprise has changed or moved your booked reservation details based on your emails:
May 22, 2026 (Reservation 13770127): Reservation amended for the Mazda 3 at Egerton Drive, Greenwich.1
July 17, 2026 (Reservation 13858369): Vehicle and location moved to 16 Shipbuilding Way, Upton Park, London (Vauxhall Corsa).2
July 24, 2026 (Reservation 14091166): Reservation moved to Ruskin Walk, Southwark (Vauxhall Frontera).3
August 28, 2026 (Reservation 14170606): Vehicle moved due to unavailability to Polytechnic Street, Woolwich (Mazda 3).4
September 19, 2026 (Reservation 14270987): Location amended to Abbey Rd, Barking (Mazda CX-30).5

Me to Gemini:
And any bookings which weren't amended?

Gemini response
Here are the bookings that were not amended or changed:
May 16, 2026 (Reservation ID: 13798002): Vauxhall Mokka EV at Tarves Way, Greenwich West.1

Also, worth adding that the second time I booked a car, I was hit with a damaged tyre fee - and I hadn't videoed the tyres so couldn't dispute it, despite not having done anything that would have damaged the tyres. Since then, I've made a point of taking videos and it's already got me out of a second try to charge me.

For less than six months of membership, I'm absolutely shocked at how bad the service is. The only positive thing I can say is that the customer service staff are absolutely wonderful, and do their very best to resolve things. They always get 5 stars for doing the best they can, but the service apart from that is atrocious.

A disastrous experience that caused my relatives to miss their flight
I booked a car for 5:00 am to take relatives to the airport. When I got into the car, the fuel tank was completely empty, so I first had to find a petrol station. The provided fuel card did not work, and it took a call to customer service to resolve the problem. By then, it was already 5:30 am.
When I returned to the car, I discovered that my trip had automatically ended—apparently because of something involving the key fob, although I still do not understand the logic behind this. Someone from the company called to check whether the trip had ended by mistake. When I confirmed that it had, I was told that the only solution was to make another booking, but that I could not do so until 6:00 am because of their “security protocols.” Complete nonsense.
As a direct result, my relatives missed their flight and had to book new tickets for the following day. I then got stuck in the morning traffic returning to London, had to extend my original booking from 8:00 to 8:45 am, and arrange a nanny at the last minute to take my daughter to school.
A car should never be left with an empty tank for the next customer. If someone does this, they should be penalised and the next customer warned. More importantly, why should handling the key fob automatically end an active trip—and why can customer service not reinstate it immediately after confirming it was a mistake?
A terrible and costly experience in every possible way. I will not be using this service again.

Very easy to use with a smart phone after downloading app. I had to put a security on my phone as most people have already to download app but unfortunately that seems a thing alot of apps are wanting. No queuing just go to site do whole process without having to speak to anyone. Good value for short term use.

The booking process was simple. The mobile app was intuitive, too. I will definitely recommend.

Brilliant service everything is there what u need if any problems the team was a call away or an email away

Convenient access when required to cost effective electrical vehicle

Does what it said on the tin.

Complete con! Do not be fooled by the price given for a short trip it is not true! They invoice for significantly, significantly more every time!

This was the third time I had arrived to pick up a pre-booked car only to discover Enterprise had cancelled the booking without notifying me. When everything goes well, it's an excellent system. When there is an issue, customer service is pretty appalling.

This is a big fraud company. If you make any complaint on the booking and experience, they try to harass you by charging you massively saying the car was damaged. If you would ask for more details they will not come back and give proper reply on the same. They do pass the ball saying it is being handled by other teams and as a customer I would need to chase that team which is a laughable process. For me they have charged 400 gbp from my credit card without my consent. I would suggest not to trust this company.

Regarding my review of your company: You are a car rental company with no experience and no respect for your customers. Your service is unreliable, and your charges are unfair.
we did email customer service complaining, they replay That's way it is we not going to do anything I didn't had any choice but close my account

The unlocking and returning process was very straightforward. The car was relatively clean. For only a few hours, I think the price is fair.

If anything at all, I wish to receive alert updates sooner. To be more specific, I didn't know it was marathon day, and the pickup location was moved away from the city centre area to a residential area 30 minutes away on foot. I received the alert just 15 or 6 hours before my scheduled pickup time, and it wasn't enough time for me to alter my plan the next day. Not only that, there was no bus service between my hotel and the pickup location due to the event. I ended up walking all the way there to pick up the car.

Easy car hire, convenient and easy to use.

I have enjoyed your service so and your customer service team has been excellent

Very easy to collect car, it was in good condition with enough fuel for my journey. On return, a minor problem with locking the car was solved promptly with a quick phone call. Definitely will iused this service again when required.