I received great customer service and prompt replies. My issues was sorted without question and in a friendly and very helpful manner. Couldn’t fault anything about the support I received.
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Leia as opiniões dos outros
What amazing service!! I had somehow lost my ticket information and was really panicking! Megan at Entertainers Tickets sorted it out straight away and sent me all the information again and was so so... Ver mais
I emailed to say I had not received a confirmation email. They responded immediately, said they had resent it, and advised me to check my spam folder. It was there; the first email they had sent was t... Ver mais
An email arrived 48 hours prior to our event as advised at the time of booking, however the tickets weren’t attached. I emailed back to advise and within 5 minutes the tickets landed in my inbo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At entertainers.tickets, we’re all about helping you create brilliant memories through live entertainment. From West End-style productions and feel-good tribute shows to comedy, concerts and family favourites, we bring together thousands of live events from venues across the UK in one easy-to-use place. Whether it’s a night out with friends, a special celebration, or a last-minute plan, we make discovering and booking tickets simple, straightforward and stress-free. entertainers.tickets is powered by Entertainers, one of the UK’s leading live event promoters, with decades of experience producing and touring high-quality shows nationwide. That means you’re not just buying a ticket - you’re tapping into a team that truly understands live entertainment, audiences, and what makes a great night out. We exist to connect people with moments that matter - the songs you sing along to, the laughs you share, and the experiences you’ll still be talking about the next day.
Informações de contacto
4,8
Excelente
120 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Happy to Help
I reached out to customer service after making a silly error in booking tickets. They were very quick to respond and rectify without question. I will certainly look to use them again for future bookings.
31 de julho de 2026
Opinião espontânea
Excellent Customer Service
I received fantastic service today. Last night I discovered that I had accidentally purchased two sets of tickets for a show (I blame it on old age). I emailed the company, sent proof, and a refund was issued, no problem! I’m so grateful!
31 de julho de 2026
Opinião espontânea
Lady i spoke to in customer services …
Lady i spoke to in customer services was very polite and helpful and solved my problem very quickly.
25 de julho de 2026
Opinião espontânea
Great customer service ….
Megan was so helpful and issue was resolved very quickly .
19 de julho de 2026
Opinião espontânea
Brilliant quick response to my quiry.
17 de julho de 2026
Opinião espontânea
Request was resolved swiftly and pain…
Request was resolved swiftly and pain free
15 de julho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your kind review. We’re really pleased we could resolve everything quickly and make the process pain-free.
I did not remember when my tickets…
I did not remember when my tickets would be arrive to add to my wallet.
I sent an email
Got a reply not long after
Resolved!
No hassle
No complications
Great service 😍
14 de julho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you, Jackie! We’re delighted we could get this resolved quickly and without any hassle. We really appreciate your lovely review.
Megan at Entetainers was so helpful and…
Megan at Entetainers was so helpful and resolved my query fast. I had all the information and more sent in a response email. I'm no longer panicking.
Thank you Megan.
12 de julho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your lovely review! We’re delighted Megan was able to resolve your query quickly and put your mind at ease. We’ll be sure to pass your kind comments on to her.
Quickly answered call and polite
Quickly answered call and polite, clear help from Nielle. He was able to confirm my booking and resent my confirmation email again
Thank you
8 de julho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your kind review! We’re pleased we could confirm your booking and resend your confirmation quickly. We’ll be sure to pass your lovely feedback on.
Megan responded so quickly and answered…
Megan responded so quickly and answered my query and nothing seemed too much trouble.
3 de julho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your lovely review! We’re delighted Megan responded so quickly and was able to help. We’ll be sure to pass your kind feedback on to her.
DONT book ur tickets via this company
DONT book ur tickets via this company. Go direct to the venue site to buy tickets. They charge extortionate fees over and above ticket value with limited choice of seating.
3 de julho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Sorry to hear you were disappointed.
Just to clarify, we never increase the face value of tickets – the ticket price itself is always exactly the same as purchasing directly from the venue. Like most ticket agents, Entertainers Tickets charges booking fees in line with industry standards. In some cases, venues also require us to collect a venue levy or similar charge on their behalf, which can slightly increase the total price.
In terms of seat availability, many venues allocate different seating areas to different ticket agents. Unless we're directly integrated with a venue's ticketing system, we can only sell the allocation we've been given. This is standard practice across the ticketing industry.
We're proud of the service we provide, reflected in our 4.7 Trustpilot rating, and we're always happy to help customers find the best available seats within the allocation we have.
Thanks for sharing your feedback.
Great customer service
I phoned and advised that I had not received a confirmation if tickets i brought
Elise the customer service person not only phoned me back after saying she may have to pass to her colleague the next day she confirmed that I had not brought the tickets as I thought but allowed me to buy the tickets there and then at which point I received a confirmation email
Excellent customer service
29 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your lovely review! We're so pleased Elise was able to help and get everything sorted for you. We'll be sure to pass on your kind words. Enjoy the show!
Had a query relating to a confirmation…
Had a query relating to a confirmation email for tickets I had bought. Megan replied quickly and resolved the issue in no time. Great service. Thank you.
27 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your kind review! We're delighted Megan was able to resolve your query quickly. We'll be sure to pass on your lovely feedback. Enjoy the show!
Incredibly quick and helpful response…
Incredibly quick and helpful response from Megan! Thank you!
27 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your lovely review, Lauren! We're so pleased Megan could help and provide a quick response. We'll be sure to pass on your kind words. Enjoy the show!
Quick response from Agent (Megan) and…
Quick response from Agent (Megan) and clarity given to question asked
18 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your kind review, Ann! We're delighted Megan was able to answer your question quickly and clearly. We'll be sure to share your feedback with her. Enjoy the show!
Lost my tickets emailed last night and…
Lost my tickets emailed last night and Megan responded extremely quickly this morning and resolved our problem great service
18 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your lovely review, Stephen! We're so pleased Megan was able to resolve the issue so quickly. We'll be sure to pass on your kind words. Enjoy the show!
Excellent customer care and service.
Easy to order and pick your seats. Quick confirmation.
Excellent customer care. I ordered an extra ticket by mistake. I contacted the company via email and received a reply within 24hrs. They very kindly appreciated my mistake, cancelled the seat and issued me a refund straight away.
12 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your wonderful review, Lesley! We're so pleased to hear you found the booking process easy and that our team could quickly resolve your mistake. We really appreciate your kind words and hope you enjoy the show!
Good, friendly service over the phone
The staff on the phone were really helpful. The lady who answered (sorry I didn’t get her name) was friendly and keen to help. She then transferred me to Elsie who was really understanding and solved my problem without any fuss. Great service. Thank you.
3 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your lovely review. We're delighted to hear that our team were able to help and that Elsie resolved everything quickly for you. We'll be sure to pass on your kind comments. We really appreciate your support and hope you have a fantastic time at the event!
The customer service lady was very…
The customer service lady was very friendly and knew exactly what I needed in relation to using my Hynt card
Thanks for your help
1 de junho de 2026
Opinião espontânea
Resposta da Entertainers Tickets
Thank you for your kind review. We're delighted to hear our customer service team was able to assist you with your Hynt Card and make the process straightforward. We'll be sure to pass on your feedback. We hope you enjoy the event!
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