Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... Ver mais
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If I could give zero stars or negative stars, then I would do so. Three separate orders have been neglected. Rush orders were not fulfilled and I had to follow up on multiple orders to ensure comple... Ver mais
Order arrived in a reasonable time; printing on t-shirts and embroidery on toques were done well and looked like the proofs. Shipping was from within Canada. Overall a good experience. Website soft... Ver mais
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This is the second time I've ordered from Entripy and they didn't disappoint, once again. Great quality product, responsive customer service, and fast turnaround. I'll order from them again, for sur... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Informações de contacto
2767 Brighton Rd., L6H 6J4, Oakville, Canadá
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4,1
Bom
6 mil opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nothing but trouble with my order
Nothing but trouble with my order. I placed the order online using all items available and in stock. Day after day I received emails saying they were out of stock on sizes and colours. I had to change item colours and cancel some sizes due to stock issues. Finally received everything after a MONTH…needless to say I’m not happy about my last experience with entripy.
9 de julho de 2025
Resposta da Entripy Custom Clothing
We’re truly sorry to hear about the challenges with your order. This was a very unusual situation with multiple unexpected stock issues from our supplier, and we understand how frustrating that must have been. While we use live inventory, this is definitely not the experience we aim to provide. We appreciate your patience through it all and hope you’ll give us another chance to change your mind.
Quality OK, Delivery Late
The quality of the shirts and print was OK, but the rush order was delivered late and did not arrive in time for our company event. Very disappointing.
5 de julho de 2025
Resposta da Entripy Custom Clothing
We’re sorry to hear your order didn’t arrive in time for your event, we know how important those deadlines are. Our team did everything possible to meet the rush request, including moving up the production date and offering same-day pickup. While this was within our production timeline, we understand the frustration of missing your event and will keep working to make our process even clearer. We do hope you’ll give us another chance in the future.
The value is there.
The value is there.. the frustrating part is designing product online. Constant back and forth until I get the desired finished product.
7 de julho de 2025
Resposta da Entripy Custom Clothing
Thanks so much for your feedback! We know designing products online can take a bit of back and forth, and we’re still fine-tuning our design studio. We’re excited because it’s only going to get better! And anytime you need a hand, we’re always happy to help
Super produit
Super produit.
L’employé sur le « chat » nous a bien renseigné sur la configuration de nos « t-shirts »
Encore merci !
4 de julho de 2025
Resposta da Entripy Custom Clothing
Thanks for sharing your experience! We’re glad our team on chat was able to help guide you through setting up your t-shirts. If you ever need a hand in the future, we’re always happy to help!
I had lots of problems with the…
I had lots of problems with the website, my order has also been "in production" for about a week I believe. So tough to rate quality without receiving the product.
I've ordered before and website had no issues, also I received the products much quicker.
23 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Bob,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with the website and the delay with your order.
We completely understand how frustrating that can be—especially after having quicker, smoother experiences with us in the past.
We truly value your continued support and patience. A member of our Customer Experience Team will be reaching out shortly to provide an update. If there’s anything you need in the meantime, we’re always here to help.
Great response, quality products
Had a supply issue impact delivery of a product and after a bit of back and forth, Entripy came through with a speedy resolution. Very grateful for the service and care provided. Love dealing with this Canadian company!
30 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Christina,
Thank you for your honest feedback and for being a loyal customer over the past 8 years. We truly value the relationship we’ve built with you, which makes it all the more disappointing that we did not meet the standard of service you’ve come to expect from us.
We take responsibility for the lack of communication about the delay and the inconvenience you experienced with the incomplete pickup. This isn’t the level of service we aim to provide, and we understand the frustration caused — especially when it impacted your ability to have items ready for a big event.
We’ve shared your feedback with our team and are actively reviewing where our process fell short, so we can prevent this from happening again.
We’ll be reaching out directly to resolve the issue and take the necessary steps to restore your confidence in us.
Amazing customer service
Amazing customer service. Helpful, reliable and most importantly friendly and are able to troubleshoot and come up with solutions to issues.
20 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Jun,
Thank you so much for the great review! We're thrilled to hear that you had such a positive experience with our customer experience team. Being helpful, reliable, and friendly is exactly what we strive for and we're glad we could deliver a solution that worked for you.
We look forward to supporting your next custom branded order and helping bring your vision to life!
Great experience, highly recomended
Great quality printing and very quick service. I've been using them for years and am always satisfied with the final products.
10 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Jennifer,
Thank you so much for your kind words and continued trust in Entripy. We truly appreciate your continued support over the years and are thrilled to hear that you’re always satisfied with the quality of our printing and quick turnaround times.
It means a lot to know that our products and service consistently meet your expectations. We look forward to many more successful projects together!
I'd like to rate Entripy higher
I'd like to rate Entripy higher, as I would have in the past. The new website interface is harder to use. All my previous 3 years of orders have disappeared. Sure, when I contact service, the people are eager to help, but it isn't as easy as reviewing past projects, opening them up and modifying them as needed. I've always thought the products delivered great value. Today I tried to look up an invoice to print off, and access was denied. Please get the old website running again.
12 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Scott,
Thank you for your feedback and for being a loyal customer over the years. We hear your concerns and understand how frustrating it can be when key features you relied on are no longer easily accessible.
We’re actively working to bring a view of your historical orders to the new site—it’s a top priority for our team. In the meantime, our support team is always here to help you access past projects or invoices.
The good news: any orders placed on the new website are now easily accessible and can be reordered in just a few clicks. This is part of our goal to make future reordering much simpler and more intuitive.
We truly appreciate your patience as we continue to improve your experience, and we’re here to help however we can.
Website issues
Hi, I had several issues with the new updated website. I couldn't add my artwork to size the logos accordingly. This delayed the printing of the crewneck because I had several versions going back and forth. They did open a few tickets on my behalf. Hopefully, it will work out smoother the next time.
6 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Adel,
Thanks so much for your feedback—and for your patience during this transition period with our new website.
We understand the challenge with adding artwork sizing caused some delays, and we truly appreciate you working through it with our team. Based on feedback like yours, we’re actively working on improvements to the upload and proofing experience to make it more intuitive and efficient.
Your input helps guide those updates, and we’re committed to making your next visit hassle-free.
Very happy with Entripy services
Very happy with Entripy services, good customer services and very on point with the delivery.
Been a very happy customer for over 6 years.
15 de junho de 2025
Opinião espontânea
Resposta da Entripy Custom Clothing
Hi Heather,
Thank you so much for your kind words and for being a loyal Entripy customer for over 6 years—it truly means a lot to us!
We're thrilled to hear that you've consistently had great experiences with our service and delivery. Feedback like yours motivates our team to keep delivering the reliable, on-point service you’ve come to expect.
We look forward to continuing to support your custom apparel needs for many more years to come!
Delivery deadlines are not being met as…
Delivery deadlines are not being met as promised. Design process is cumbersome and difficult.
9 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Ryan,
Thank you for taking the time to share your feedback.
We take pride in providing a quick turnaround and a smooth design process, so it's disappointing we missed the mark. Your concerns have been shared with our team.
With the launch of our newly rebuilt site, we’re continuing to improve the Design Studio and proof approval process to consistently meet the promises made to our valued customers like yourself.
A member of our Customer Experience Team will reach out to discuss your order and experience. Thank you again for your feedback — we're committed to making this right.
Very easy to communicate with
Very easy to communicate with, no issues
been a long time customer very happy with products.
2 de junho de 2025
Resposta da Entripy Custom Clothing
Hi Heather,
Thanks for the great review! We love hearing that communication has been smooth and that our products continue to meet your expectations.
It's always a pleasure working with longtime customers like you. We truly appreciate your loyalty and look forward to being your go-to for custom gear for many more orders to come!
There were many issues from the start
There were many issues from the start. Educational pricing timelines, the website, proofs not loading, order not showing up. It took almost two weeks to get the order finalized. My strong recommendation is to have designated employee(s) to look after Educational orders. Schools are great business. We can provide Entripy with lots of business but the process needs to be smoother. Having to call customer service for support when things are not working properly is a waste of time and frustrating. A dedicated education sales person to provide education quotes that are valid for longer than a week is needed. As we need time to sell to our community. It would also be best to have that designated education rep be available to enter the order on Entripy's side, and take that responsibility from the school. It can be sent to the contact at the school for approval and then get sent to production. I think this process will be a much smoother process and will keep School's coming back year after year.
23 de maio de 2025
Resposta da Entripy Custom Clothing
Hi Kelly,
Thank you for sharing your experience so candidly—we truly appreciate it.
We’re sorry to hear that your recent order process was frustrating. Delays and technical issues are especially disruptive when you're supporting your school community, and we understand how disappointing that must have been.
With the recent launch of our newly rebuilt website, we’ve been working hard to improve both communication and internal workflows. These updates are ongoing, and your feedback helps us pinpoint where improvements are still needed. We appreciate your patience as we continue to fine-tune the experience.
Supporting schools is a priority for us, and we're committed to building a smoother, more reliable process. Thank you again for your honesty—and for your willingness to see the long-term potential in partnering with us. We hope to earn back your confidence.
Personal-Professional Service-They Truly Care About Customers
DMLK Canada is an E-Commerce clothing retailer. The print and material quality of Entripy's products is outstanding. When we opened the box of our first order from Entripy, we were amazed at the clarity of the tiny details in our designs. The quality of the material used for our hoodies and T-Shirts were also amazing. In terms of customer service, we have only encountered professional, courteous, knowledgeable and caring staff at Entripy. A special thanks to Bianca, Wally and Luiza from the client experience team for their guidance in the ordering process. Honourable mention to Chelsea the warehouse manager for ensuring that our orders are correct and meet our expectations. Also, a big thank you to Nancy from accounting who help us get over a few hurdles when placing our first large order. Our customers love the products and our prices thanks to Entripy!!
23 de maio de 2025
Opinião espontânea
Resposta da Entripy Custom Clothing
Hi Kerry,
Thank you so much for this amazing review! We’re absolutely thrilled to hear how happy you are with the quality of our products and the support you received from our team.
It’s especially rewarding to know that the fine details in your designs came through so clearly and that your customers are loving the hoodies and T-shirts. That’s exactly the kind of experience we aim to deliver.
We’ll be sure to pass along your kind words to Bianca, Wally, Luiza, Chelsea, and Nancy—they’ll be delighted to know they made a positive impact on your first large order. Building strong, supportive relationships with partners like you is at the heart of what we do.
We look forward to continuing to support DMLK Canada’s growth and helping you bring more quality apparel to your customers!
Entripy has always been my go to place…
Entripy has always been my go to place for golf shirts and t-shirts but I always seem to have an issue with my proofs which have been on file since the day I started ordering from Entripy well over 10 years ago. Also I always order red, white and blue shirts and ask that the stitching for the logo on the red and blue shirts be in white and the stitching for the logo on the white shirts be in blue. But it seems I have to specify that on each order that I place. Can’t I just indicate that the stitching be the same as my previous order when I place a new order? Finally, when I ordered red, white and blue shirts in the past the total per colour were grouped together thereby giving me a lower price for each shirt. This has recently changed whereby the white shirts now are deemed a separate order because the stitching would be a different colour compared to the red and blue shirts. That means my total for each red and blue shirt could be as low as $20 per shirt whereas the white shirt cost could be as high as $30 or more. Personally, this doesn’t make sense to me.
8 de maio de 2025
Resposta da Entripy Custom Clothing
Hi Willy,
Thank you for being a loyal customer for over 10 years—we truly appreciate your business and continued support!
With the launch of our newly rebuilt site, we’re working hard to make every part of the ordering experience as smooth and intuitive as possible. We know there may be a few bumps as we refine things, and we truly appreciate your patience as we continue improving.
We’re actively enhancing key processes like how proofs and order notes are handled. Our new “Reorder” feature now lets you repeat past orders with the same artwork, while giving you flexibility to update sizes and quantities. We’re also developing additional features to group products within a single order, allowing you to receive volume pricing.
Your feedback is incredibly valuable, and we're committed to making things better with every update.
We are very pleased with our product
We are very pleased with our product. We have been buying from Entripy for years with no issues. The office staff are very polite. However when picking the shirts up the shipping lady was extremely rude, saying she does not have time for this, and she is very busy just because I didn’t notice her open the bay door. I mentioned customer service and she started talking in another language as she got my box. I left there very upset.
5 de maio de 2025
Resposta da Entripy Custom Clothing
Hi Kevin,
Thank you for your continued support and for taking the time to share your experience—we’re glad to hear that you’re happy with the product and the service you’ve received from our team over the years.
We’re truly sorry, however, to hear about your recent pickup experience. That’s not the level of service we aim to provide, and we understand how upsetting it must have been. Your feedback is being shared with our team so we can follow up internally and ensure a more positive experience for every customer, at every touchpoint.
We really appreciate your honesty—it helps us improve. Thank you again for being a loyal Entripy customer.
Helpful, Great Quality, Leave time for proofing etc.
I was having trouble with my online order as I needed to tweak something. Anna came to my rescue and took the time to make sure our rush order was fulfilled in time even though we were just scraping by. Note - Leave yourself enough time! They need time to prepare proofs for your approval and then put the order in for fulfillment so don't wait until the last minute like I did! Quality on our long sleeve Gildan printed shirts were great.
2 de maio de 2025
Resposta da Entripy Custom Clothing
Hi Michelle,
Thank you so much for your kind words and helpful advice to fellow customers!
We’re so glad to hear Anna was able to step in and support your rush order—it’s always our goal to make sure things go smoothly, especially when time is tight. We’ll be sure to pass along your thanks to her!
We're also thrilled that you’re happy with the quality of the Gildan long sleeve shirts. And you're absolutely right—leaving a bit of extra time for proofing and approval can really help ensure the best experience.
We truly appreciate your feedback and look forward to working with you again!
Courteous & patient customer service
Courteous and patient customer service. Would definitely use Entripy again.
I had a hiccup with both my design and my understanding of how the timelines work. They were supportive and courteous in guiding me through the process. The shirts came out great and were a real hit at the event. Thank you!
25 de abril de 2025
Resposta da Entripy Custom Clothing
Hi Mel,
Thank you so much for sharing your experience. We're thrilled to hear that our team was able to support you through the process and that the shirts were a hit at your event.
We know that custom orders can sometimes come with a learning curve, and we're always happy to guide our customers every step of the way. Your feedback means a lot, and we’re so glad everything came together in the end.
We’d love to work with you again on your next project!
final product ended up fine, but very late and ordering was a nightmare.
Final product was fine, but they repeatedly got the actual order wrong before production. From wrong ink colour on shirt in approvals, to doubling up the numbers inside the order, to accidentally duplicating the order and charging me twice, (also costing me a week of time), Easily 10 emails & 4 phone calls later, and order was still wrong. Finally, they missed the new deadline I was given.
22 de abril de 2025
Resposta da Entripy Custom Clothing
Hi Andy,
Thank you for your honest feedback—we’re truly sorry to hear about the frustration you experienced throughout your order.
While we’re glad the final product met your expectations, we completely understand that the journey to get there was far from smooth. The missteps, delays, and time you had to invest are not reflective of the experience we aim to provide.
We’re currently working through some growing pains with our newly built website, and we know that doesn't excuse the inconvenience caused. Your feedback is helping us identify where we need to improve, and we’re committed to doing better.
We’d genuinely appreciate the opportunity to make things right in the future and show you the level of service we strive for.
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