enVy Pillow Co Opiniões 

136
•
TrustScore: 4 em 5

4,2

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Classificada 5 em 5 estrelas

You can not get better customer service than you will get from Envy Pillow co. They are kind, patience and they listen! Any questions Kathy will be there for you, a real genuine kind person....you c... Ver mais

Classificada 5 em 5 estrelas

I have been using the ENVY Canada pillows for 10 plus years. I will never sleep on another type of pillow ever again. I have graduated to the HA5 pillows that also moisturize your face. I can't say e... Ver mais

Classificada 1 em 5 estrelas

My pillow was left somewhere other than my front door and it was taken. Kathy from Envy pillow will not offer a replacement or a reimbursement after stringing me along for two months. Packages are no... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After loving our amazing pillows with silk cases for 3 years we decided that we would replace them only because the silk pillow cases were getting well worn. We were even happier with the new pillows... Ver mais

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Informações sobre a empresa

  1. Fornecedor de produtos de beleza
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  3. Loja de cosmética

Escrito pela empresa

The only COPPER infused Anti-aging Natural Latex pillow that aligns your spine, reduces wrinkles, boosts collagen and elastin and destroys germs while you sleep! Created by 2 Registered Nurses who know a thing or two about anti-aging! Experience the benefits of our Canadian produced COPPER technology infused directly into the 100% Pure SILK pillowcase or eco-Soft Eucalyptus TENCEL™ pillowcases that come with the enVy® Pillow.


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4,2

Bom

TrustScore: 4 em 5

136 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,2

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(136)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A must for a good night's sleep!

I recently purchased the Envy Pillow, and it has completely transformed my sleep experience. From the first night, I noticed a significant difference in comfort and support. The unique ergonomic design cradles my head and neck perfectly, reducing the stiffness and pain I used to wake up with every morning.

Beyond the product itself, the customer experience with Envy Pillow has been exceptional. The ordering process was smooth and straightforward, with clear communication every step of the way. Shipping was prompt, and the pillow arrived well-packaged and in perfect condition. I had a few questions before making my purchase, and the customer service team was incredibly responsive and helpful, providing detailed answers and making me feel confident in my decision.

The Envy Pillow has not only improved my sleep quality but also exceeded my expectations in terms of customer service. It's clear that the company values its customers and stands behind its products. I highly recommend the Envy Pillow to anyone looking for a high-quality, supportive, and comfortable pillow, backed by a company that truly cares about its customers. It's an investment in better sleep and overall well-being that you won't regret.

31 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Expensive custom costs…

Bad experience about the custom costs that were not visible at checkout. 120 € extra for the import was outrages and not mentioned so I refused to pay. With my refusal for those extra cost they then charged me with extra cost and I didn't receive anything in return of the purchase. 445euro's down the drain for nothing! Big disappointment from this purchase. You should mention these extra cost before checkout because if I had known I would have never made the purchase!!!

8 de julho de 2024
Opinião espontânea
logótipo da enVy  Pillow Co

Resposta da enVy Pillow Co

Hi Sylvie, We have complete transparency on our website on the Shipping page under International shipping as well as the product page where you purchased you pillow under the bold tab "SHIPPING, RETURNS" ... See below:
"SHIPPING, RETURNS & WARRANTY
FREE expedited shipping on all enVy Pillows across Canada and contiguous USA (for limited time). Orders are processed within 2 business days and shipped from our Pillow factory in Canada.
Orders shipped outside of North America may be subject to import taxes, customs duties and fees levied by the destination country which is the recipient's responsibility."

We are so sorry this did not work out . When you rejected the delivery we did reach out immediately to try to resolve the issue before it was too late. Unfortunately we cannot stop the courier from shipping the rejected package back to us and we were charged the brokerage to your address and back to our address here in Canada as well as the shipping costs both ways.

We wish import fees did not exist but unfortunately all countries have custom brokerage fees they charge to their residents.

Regards, Kathy and Kim

Classificada 5 em 5 estrelas

Fast service and great products

Fast service and great products. I bought 4 face masks. Love them so much that I ordered more. I will give them to my friends.

28 de março de 2021
Opinião espontânea
logótipo da enVy  Pillow Co

Resposta da enVy Pillow Co

Thanks for sharing... we are so glad you find them comfy but also rest assure they are keeping you safe!

Classificada 4 em 5 estrelas

Degenerative nerve disease.

I have had degenerative neck disease for over 20 years. Despite trying numerous pillows I have yet to find one that helped to alleviate the problem, partially complicated by the fact that I am a side sleeper. However, since using this pillow for about a month, the pain is somewhat diminished when I sleep on my side. If I sleep on my back the pain is significantly diminished due to the shape and density of the pillow....it cradles the neck comfortably and keeps the neck in a stable position. I recommend this product for side sleepers and highly recommend for back sleepers.

2 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I bought a dozen for my kids

I bought a dozen for my kids. I have never been more satisfied with their service. You'll get response right away. My kids are now relaxed and are now sleeping in a proper neck posture. I will buy more next time but with different type! Thanks!

22 de dezembro de 2020
Opinião espontânea
logótipo da enVy  Pillow Co

Resposta da enVy Pillow Co

Hi Bertie
Thanks so much for sharing this and keeping you kids supported :)

Classificada 5 em 5 estrelas

Best Pillow Ever

Have purchased a few pillows over the years. This is by far the best. And it really has improved my complexion

8 de dezembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Gongshow

The experience dealing with this eCommerce site and the managers was extremely poor to say the least. They cancelled my order "suspecting" that my order was fraudulent just because the shipping and billing address were different. Before cancelling, as part of their "verification" process, they sent me a random text and a random Facebook message without identifying they were from Envy Pillows. They have also asked me to send them a photo of my drivers license and a photo of my credit card statement to validate my identity and purchase. I'm sure the product is good...if one could trust the distributor to actually deliver it.
Bernie
Rosedale, BC Canada

1 de dezembro de 2020
Opinião espontânea
logótipo da enVy  Pillow Co

Resposta da enVy Pillow Co

Hi Bernie, Sorry that your experience was not what you had hoped. When our website flags as suspected fraudulent purchase we would be foolhardy to ship out. This has happened before and we lose the product and our shipping costs. We did try to confirm by contacting you through facebook which would have solved our concerns. Hope you can get to the bottom of why your card and info would be flagged for fraudulent ... that must be very frustrating.

Classificada 5 em 5 estrelas

Bought 2, then bought 4 more

I bought 2 of the copper infused face masks at the beginning of the pandemic and liked them so much I bought more for my whole family. They are very comfortable and easy to care for. I especially like that there is no wondering how often to wash them -- only when they are dirty. I have recommended them to all my friends.

22 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

face masks

Bought the face masks. Love them so much that I ordered more. They are comfortable and I feel more protected with these than my old masks.

4 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Worth It!

Very expensive, but I think worth it. It has gotten rid of my sleep lines and some sagging around my mouth caused from the pressure on my face by my former pillow.

11 de outubro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Tried it for a month and I was exhausted

I was very excited to try out the Envy Pillow after reading all of the rave reviews. I am 52, so I thought it would be a good idea to start sleeping on my back to decrease the formation of face wrinkles and this pillow seemed like the ideal way to start.

HOWEVER, after trying it for a full month, I can honestly say it is the MOST uncomfortable pillow I've ever tried. The neck support (even the small end) was too high for me, and made my neck sore, and the pillow itself was so hard that the back of my head would start to ache.

I did persist for a full month, thinking that I would eventually get used to it. But after a month of almost no sleep, and waking up with headaches and being grouchy and exhausted all day, I finally had to concede defeat.

I went back to my own regular pillow and am again enjoying a restful sleep. I guess I'd rather be wrinkly and happy than be unwrinkled and exhausted/cranky with a headache.

PS I bought this pillow at Beauty Boutique at Shoppers Drug Mart, and despite Envy Pillow saying they accept returns, Shoppers does NOT take returns so I was unable to return this pillow.

18 de setembro de 2020
Opinião espontânea
logótipo da enVy  Pillow Co

Resposta da enVy Pillow Co

Hi Lara,
Yes we do indeed have a 90 Night Promise posted on our website for our online sales as we do not have brick and mortar stores conveniently located for everyone. Our partner, Beauty Boutique offers Optimum points and other promotions (which we do not offer ) BUT they do clearly state at time of purchase that "all sales are final" on personal items especially during these difficult times of COVID-19. Sorry the pillow didn't work out for you but we would be more than happy to help you with adjustment advise if you email us at help@envypillow.com. Stay safe, Kathy and Kim

Classificada 5 em 5 estrelas

Envy Mask

I really like the addition of the adjustable nose wire and find the mask very comfortable, especially when wearing it for hours. I also think they look decent, as masks go.

10 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Best pillow I've owned

I've had the envy pillow for about a month now, and wow -- it's honestly the most comfortable pillow I've ever had. The memory foam is so soft, and the shape really supports my neck and shoulders. And: No creases in my face when I wake up. It's very pricey (by far the most expensive pillow I've ever bought), but so far it seems worth it.

4 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

SUPER QUICK delivery

SUPER QUICK delivery. Great service. I LOVE my envy pillow. I bought this pillow to help with my TMJ it seems to have helped keep my face relaxed and my TMJ has improved. I am buying the travel pillow now.

2 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I love the comfort

I love the comfort, fit, and copper woven masks. I have purchased 3 different colors of the masks over the past few months for my famiy and recommend them - particularly for the antibac / antimicrobiol properties of copper to help prevent mascne and oral health issues.

30 de agosto de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

I thought this mask would be a great investment but it has been an unpleasant experience. Upon our first wear of the mask, my partner and I noticed a metal smell coming from the nose wire that we were not expecting the mask to have. Sweating from the thickness of the mask only exacerbates the problem of the metal smell. Also, during the first wash of the mask and following directions to the T, my partners nose piece broke when it was laid flat to dry. I contacted customer service asking for a replacement or refund and was mocked and told they never heard this complaint before and the nose wire is made of aluminum so they don’t understand the “metal smell”. Definitely not the best customer service and I was not given very good solutions to the problem. First, I was offered a replacement nose wire which is sewn and stitched into the mask and a 15% off coupon. After I responded back that I was not satisfied with these options, I was then met with the option to return for refund but at my time and expense to ship it back. If it’s defective just replace or refund without the hassle! This is not my first time shopping here, I also own one of your most expensive pillows, the Copper Envy. Please learn to treat your loyal customers with some respect and appreciation.

20 de agosto de 2020
Opinião espontânea
logótipo da enVy  Pillow Co

Resposta da enVy Pillow Co

Hello Nicole
We are so sorry to see your post. We pride ourselves on a positive customer service experience.
To be completely accurate, in your initial email to us, you requested an exchange of your masks for different ones. You complained that the wires smelled like metal. All our masks have the same aluminum wires used in medical grade surgical masks. So a replacement would not solve the problem.
Further to your complaint of the thickness of our masks, we explained it is of utmost importance that our natural fibre masks be a minimum 2 layers thick and preferably 3 layers in order to provide complete protection for you and those around you (according to CDC and WHO).
We also explained that wearing a mask daily is a new experience for many in our new normal environment and that sweating can happen.
We cannot explain why your partner’s wire broke. We conducted our own testing of bending this surgical mask wire back and forth over 100 times with no breakage.

Our customer service solution to your issues had two options…
1. We offered to ship replacement wires at no cost with instructions on easy removal and replacement to you PLUS a courtesy customer discount on any future purchases or ..
2. Have you return the masks back to us so we can explore your findings and a full refund despite the fact we have never heard of this issue . This is outside our normal policy that all sales are final on our reusable masks and we made an exception for you.

Please feel free to email us directly for further discussion.

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