EPCOpiniões 

Resposta da EPC

13/04/2026

Thanks so much for the fantastic review!

Really glad to hear you found the service thorough and professional, that’s exactly what we aim for. It’s great to know the engineer took the time to walk you through everything and answer your questions properly.

If you ever need anything else, don’t hesitate to reach out, we’re always happy to help.

Resposta da EPC

13/04/2026

Thanks so much for your review, Gillian!

Great to hear everything ran smoothly and on time. We always aim to deliver an efficient, tidy service, so it’s good to know that came across. Glad the engineer was able to help with your questions and make sure everything was clearly explained.

We really appreciate your feedback and look forward to seeing you again at your next service.

Resposta da EPC

9/04/2026

Thanks so much for your kind words, Keith. We really appreciate you taking the time to share your experience.

It’s great to hear that Mark’s thorough approach and clear communication gave you that peace of mind. We pride ourselves on taking the time to do things properly and making sure everything is fully understood, so it’s fantastic to see that reflected in your feedback.

We’ll be sure to pass this on to Mark, he’ll be pleased to hear it. Thanks again for choosing us!

Resposta da EPC

8/04/2026

Thank you for taking the time to leave such a great review, Peter — we really appreciate it.

It’s great to hear that you were happy with the service Mark provided. We pride ourselves on being thorough, transparent, and making sure everything is clearly explained, so it’s good to know that came across during your visit.

If you ever have any questions about your system or need anything in the future, don’t hesitate to get in touch,
we’re always happy to help.

Thanks again for choosing us.

Resposta da EPC

31/03/2026

Thanks for the great review, Gary — really appreciate you taking the time.

Glad to hear everything’s been running well since the install and that the service visits have met expectations. Keeping systems performing properly year after year is just as important as getting the install right in the first place.

If you ever need anything, you know where we are 👍

Resposta da EPC

31/03/2026

Thanks for the great feedback, Des — much appreciated.

We’re glad you were happy with the service and that everything was clearly explained. Taking the time to answer questions properly and do a thorough job is exactly how it should be.

And of course — clean, tidy, and respectful in your home is non-negotiable for us.

If you need anything down the line, just give us a shout 👍

Resposta da EPC

31/03/2026

Thanks for the recommendation, Lisa — we really appreciate it.

Great to hear Mark looked after you and delivered the level of service we expect on every job. Professional, knowledgeable, and polite is exactly the standard we aim for.

Thanks again for trusting EPC 👍

Resposta da EPC

20/03/2026

Thank you for the 5-star review — we really appreciate you taking the time to share your experience.

It’s great to hear you’re happy with the heat pump service. We take a lot of pride in making sure everything runs efficiently and reliably, so your feedback means a lot to the team.

If you ever need anything in the future, we’re always here to help.

Resposta da EPC

18/03/2026

Thanks so much for your kind words, Nalin — we really appreciate you taking the time to leave a review.

Great to hear you were impressed with the work carried out. We’ll be sure to pass your feedback on to the engineer — it means a lot and keeps standards high.

If you ever need anything else with your heat pump, we’re always here to help.

Resposta da EPC

17/03/2026

Hi John,

Thank you for taking the time to leave such a great review — it really means a lot to us. We’re glad to hear you’ve consistently had a prompt service and a positive experience.

We appreciate the recommendation and look forward to helping you again in the future!

Resposta da EPC

Actualizada a 31/03/2026

Thank you for such a detailed review, Mike — it means a lot.

Great to hear Mark made everything straightforward, from installing the additional controls to walking you through the setup and day-to-day use. That confidence in your system is exactly what we want every customer to have after a visit.

Glad the service gave you real clarity and peace of mind — and we’ll be here whenever you need us 👍

Resposta da EPC

5/03/2026

Thank you so much Gwyneth and Simon for your fantastic 5-star review! It's always a pleasure working with you both, and we're so pleased to hear that you were happy with the heat pump maintenance service and the written report.

Keeping your heat pump running efficiently is so important, especially across an HMO portfolio, and we're glad we could carry out those small repairs on the spot to keep everything ticking over perfectly.

Please know that we are always here whenever you need us — whether that's routine maintenance, repairs, or anything else heat pump related.

If you know any friends, family, or fellow Platinum Property Partners franchisees who could benefit from our heat pump installation and maintenance services, we'd love it if you could pass our name along — reviews and referrals like yours truly mean the world to us and help us continue doing what we love!

Warm regards,
The EPC Improvements Team

Resposta da EPC

5/03/2026

Thank you so much Alex for your fantastic 5-star review! We're really pleased to hear that the annual service was thorough and that we were able to fine tune the system to keep everything running at its best for the year ahead.

It's wonderful to hear such kind words about Mark — we're incredibly proud to have him on the team and it's great to know that his dedication and attention to detail shines through visit after visit. We'll be sure to pass your kind words on to him!

We're always here whenever you need us, so please don't hesitate to get in touch. And if you know any friends, family, or fellow Platinum Property Partners franchisees who could benefit from our services, we'd love it if you could pass our name along!

Warm regards,
The EPC Improvements Team

Resposta da EPC

Actualizada a 5/03/2026

Thank you so much Alice for your wonderful 5-star review! We're really pleased to hear that the annual inspection went well and that our engineer was able to explain the system clearly — we know these systems can be complex, so we always want to make sure our customers feel fully informed and confident.

As an architect, you and your colleagues are perfectly placed to incorporate renewable technologies into your projects, and we'd love to be a resource for you and your practice. Whether it's heat pumps, solar, or other renewable solutions for your clients' projects, we're always here to offer guidance, support, and expertise every step of the way.

Please don't hesitate to reach out anytime — we'd be thrilled to work alongside Alice Poole Architects and help bring sustainable, energy-efficient solutions to your clients' homes and buildings.

Warm regards,
The EPC Improvements Team

Resposta da EPC

17/02/2026

Hi Claire, thank you so much for the 5-star review ⭐️

We’re really pleased to hear you were happy with your heat pump service and that everything was quick, efficient, and informative. It’s important to us that customers feel confident in how their system works, so it’s great to know that came across.

Thanks again for choosing us, and if you have any friends or family looking for reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.

Resposta da EPC

11/02/2026

Hi Naomi, thank you so much for the 5-star review ⭐️

We’re really pleased to hear you were impressed with the engineer during your heat pump service — we’ll be sure to pass on your kind words. Knowing you found him knowledgeable (and charming!) genuinely means a lot.

Thanks again for choosing us, and if you have any friends or family looking for a reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.

Resposta da EPC

11/02/2026

Hi John, thank you so much for the 5-star review ⭐️

We’re really pleased to hear you were happy with the service and that everything was carried out thoroughly both inside and out. It’s great to know the engineer took the time to explain what he was doing and gave you helpful advice on running your heat pump as efficiently as possible — that’s exactly the level of service we aim for.

Thanks again for choosing us, and if you have any friends or family looking for reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.

Resposta da EPC

5/02/2026

Thanks so much, Cliff — really appreciate you taking the time to leave such a great review.

We’re big believers in clear communication and proper follow-up, so it’s great to hear that came through from start to finish. Making sure everything’s understood before moving forward is non-negotiable for us.

Thanks again for choosing us and for the recommendation — it genuinely means a lot. If you ever need anything in the future, you know where we are 👍

Resposta da EPC

5/02/2026

Thanks very much, Eamonn — really appreciate the feedback.

Marc takes a lot of pride in properly understanding a project before making recommendations, especially on new builds where getting the system right first time really matters. It’s great to hear you found the advice clear, detailed, and well supported.

Thanks again for trusting us with your new home. We’re always here if you need anything as the build progresses.

Resposta da EPC

5/02/2026

Thanks so much, Jared — that really means a lot.

Unfortunately, we see situations like this more often than we’d like, and it’s exactly why we take such a methodical, engineering-first approach. I’m glad James and Mark were able to get to the root of the issues quickly and put a proper remediation plan in place — and even better that everything is now running quietly, efficiently, and exactly as it should.

Your comments about James’s experience and attention to detail genuinely matter to us. If anyone’s on the fence about a heat pump install or dealing with problems left behind by others, we’re always happy to give honest, independent advice.

Thanks again for the trust and the recommendation.