EPCOpiniões 

Resposta da EPC

24/09/2025

Hi Mark,

Thank you for the brilliant feedback! It’s great to hear you found the service prompt, efficient, and thorough — and that the technician left a positive impression. That’s exactly what we aim for.

We really appreciate your review and look forward to looking after you again in the future.

Best regards,

Resposta da EPC

8/08/2025

Thank you so much, Katie! 🌟
It means the world to hear that you’ve had another five-star experience with us. Consistency is what we strive for, and we're so glad to know we're delivering that for you. Always here when you need us!

— The Team at EPC

Resposta da EPC

7/08/2025

Hi Peng,

Thanks so much for the kind words — we really appreciate you taking the time to leave a 5-star review!

We know how disruptive a heat pump issue can be, so we’re glad we could jump on it quickly and get things sorted without fuss. Speed and simplicity are what we aim for, and it’s great to hear that came through in your experience.

If you ever need anything else, we’re just a message away.
Thanks again for the recommendation!

— The EPC Team ⚡

Resposta da EPC

6/08/2025

Hi Louise,

Thank you so much for the fantastic review and recommendation! We're thrilled to hear that Marc has been able to guide you through the early stages and help spec the right system for your needs — no fluff, no overkill, just honest, tailored advice to get you the best performance.

We know how many questions can pop up during this process, and it’s great to hear that Marc was able to cover everything clearly and thoroughly. That’s exactly how we aim to support every customer — knowledgeable, transparent, and always on your side.

Looking forward to delivering the install and seeing everything come to life. If there’s anything else you need in the meantime, just shout!

– The EPC Improvements Team

Resposta da EPC

1/08/2025

Hi Mahendra,

Thank you so much for the fantastic review and for sticking with us these past few years — it really means a lot. It’s great to hear you’ve been happy with both the system and the support from our team. You're absolutely right — these systems do take a bit of learning at first, but once they're dialled in, they should run like clockwork.

We’ll make sure Mark sees your kind words — he takes pride in being thorough and dependable, and it’s clear that shines through.

Thanks again for your trust and continued support. We’re not going anywhere — and we're always here if you need us.

– The EPC Team

Resposta da EPC

28/07/2025

Hi Ms. Cocker,

Thank you so much for taking the time to leave us such a detailed and thoughtful review – it really means a lot to our team. I’m especially glad you mentioned that we’ve been able to keep your older air‑source heat pump running smoothly. Those early generation units can be a bit quirky, and, as you’ve experienced, not every company has the confidence or experience to work on them. We’ve been working with renewable heating systems since their early days, so our engineers have been around the block (and back) with just about every make and model. That depth of knowledge is what allows us to walk in confidently and keep older kit ticking along efficiently when others might throw in the towel.

We also know that punctuality and reliability aren’t optional extras – they’re the basics of good service. In our experience, regular servicing on an aging unit is not just a box‑ticking exercise; it genuinely extends the life of the hardware and keeps it performing as efficiently as possible. That’s why we take a thorough, consultative approach to maintenance rather than just giving it a quick once‑over.

If you ever have questions about the system’s performance, or if you’re curious about whether future upgrades could save you money in the long run, feel free to give us a call. We’re always happy to chat through options and help you plan ahead rather than reacting when something breaks down.

Thanks again for the recommendation – it’s the highest compliment we can receive. We look forward to keeping your air‑source heat pump humming along for many more years.

Warm regards,
The team at EPC

Resposta da EPC

17/07/2025

Thanks so much for the fantastic review, John!

It means a lot coming from someone as experienced in the self-build space as you are. We know how much is riding on getting the renewable element right for your clients — so we always aim to bring the same level of care and precision whether we’re advising on system design, getting installs done on time, or being available for post-install queries.

We’re genuinely thrilled that our approach has delivered value for your clients and earned your confidence. Thanks again for the recommendation — we really appreciate it.

All the best,
The EPC Team

Resposta da EPC

15/07/2025

Hi Stuart,

Really appreciate your feedback — it’s great to hear you've had a consistent point of contact with Marc over the years.

He's got a solid grasp of our systems and genuinely enjoys getting into the detail, so I’m glad that’s come through in your experience. We know how important it is to have someone who not only understands the technical side but is also responsive when changes or discussions are needed.

Thanks again for taking the time to share that — and if there's ever anything you need, just shout.

Best,
Craig
EPC Improvements

Resposta da EPC

15/07/2025

Hi David,

Thanks for the feedback — really glad to hear our input helped steer things in the right direction.

We always aim to give straight, practical advice, especially when it comes to balancing upfront investment with long-term value. Helping you find the most cost-effective solution for your commercial upgrade was exactly the kind of challenge we enjoy.

Appreciate the recommendation — and if you ever need anything further down the line, just get in touch.

Best,
Craig
EPC Improvements

Resposta da EPC

30/06/2025

Hi Kirsty,

Thank you so much for the lovely review! We're really pleased to hear that the heat pump service went smoothly and that our engineer left a great impression. We pride ourselves on being both thorough and friendly, so it’s fantastic to hear that came through in your experience.

Making sure everything – from the pump to the radiators – is working just right is a big part of what we do, and it's brilliant to know you felt looked after. Thanks again for your continued support – we look forward to working with you again in the future!

Warm regards,
The EPC Team

Resposta da EPC

30/06/2025

Hi Christie,

Thank you so much for your fantastic review – we really appreciate it!

It means a lot to hear that our team’s communication, attention to detail, and overall care stood out during your solar and battery install. We know how stressful home projects can get, especially when you’ve got multiple trades involved, so we’re absolutely thrilled to know we made the process smooth and stress-free for you.

And your recommendation to friends and family? That’s the highest compliment we could ask for. Thank you again for trusting us with your home – and if you ever need anything down the line, you know where to find us!

All the best,
The EPC Team

Resposta da EPC

23/12/2025

Hi Andrei,

Thank you for taking the time to leave such a detailed review. We’re genuinely sorry to read how frustrated and distressed this situation has been for you and your family.

This is a complex and ongoing matter, and we want to be clear that we are currently engaging directly with you to review the concerns you’ve raised, including system performance, design assumptions, and the supporting data you’ve provided. We are taking the issues seriously and are working through how this can be addressed constructively and properly.

Given the technical and contractual nature of the points involved, it would not be appropriate or helpful to debate them in a public forum. Our focus is on reviewing everything in detail and working towards a practical way forward through direct communication with you.

We appreciate your patience while this review is ongoing and remain committed to engaging with you in good faith to reach a fair resolution.

Resposta da EPC

2/07/2025

Hello Angus

As this matter is subject to legal proceedings, we are limited in how much detail we can publicly share. However, we feel it’s important to address some of the claims made here.

We strongly refute your suggestion that we acted unlawfully or unfairly. At every stage, our pricing, terms, and scope of work were made clear and agreed upon in writing. Any additional charges discussed were the result of changes or extras requested after the original agreement — not hidden fees or arbitrary demands.

Our team invested a significant amount of time supporting you throughout the process, always in good faith and with professionalism. We made every effort to ensure the project met your expectations.

As a fully accredited member of RECC, we take compliance and transparency seriously. The accusation that we “broke the law” is simply not accurate, and we stand by the integrity of our process — including our right to recover legitimate costs when due.

We also noted that every review you've left on Trustpilot is a 1-star rating. That pattern does raise the question of whether this review genuinely reflects our service or is part of a broader habit of public complaint.

While we respect the right to leave honest feedback, we will not accept false or misleading accusations.

Kind regards,
Team EPC