Order #87939 I ordered the thrust sync and was super excited to get it well boy was I disappointed! It is garabge and cant return! Which i wouldn't return anyway because would never want anyone else... Ver mais
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Leia as opiniões dos outros
I bought something 4 months ago and just recently got around to using it after an uptick in libido following TRT therapy. The charger port became loose and wouldn’t charge and without any demeaning qu... Ver mais
A empresa respondeu
Wow, I cant say anything negative at all. First time User and buyer. Had a issue with my delivery to my residence. Contacted support after failed attempts. Leah H. Was so helpful and so informat... Ver mais
A empresa respondeu
I had an issue with the product, but their customer support was awesome. Issue was resolved immediately wihout any problems. Would highly recommend them.
A empresa respondeu
Informações sobre a empresa
Sobre Erojoy
Escrito pela empresa
Formerly known as Fleshy (GetFleshy.com), Erojoy.com is the same trusted company with a new name and a bigger vision.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
Informações de contacto
Estados Unidos da América
- erojoy.com
4,2
Bom
567 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
The purchase experience was good
The purchase experience was good. The descriptions on the website could be better.
5 de setembro de 2026
Opinião espontânea
Amazing Customer Service
Wow, I cant say anything negative at all. First time User and buyer. Had a issue with my delivery to my residence. Contacted support after failed attempts. Leah H. Was so helpful and so informative. I received my package very late. Which was totally okay. But I had reorded in the meantime because I thought it was a wash, with the package going back to the warehouse.
The whole time I was in contact with Leah, who helped me with the process. During this, I randomly seen the delivery driver and got the original order. Going to return my new order, Customer Service said they would fully refund me for the issues and then let me keep the second order as well.
Unbelievable customer service, so amazing. Leah was so nice and helpful. More company's should have workers like Erojoy. I will be a customer forever after all this. Thank you so much again.
As for the product...You will not be disappointed. Absolutely amazing. High quality for a nice price. Game changer when you are having alone time. Easy to clean. I highly recommend if youre reading this honest guy review.
22 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hello there! Thank you so much for taking the time to share such an incredible review!
We’re truly sorry for the delivery issues and the confusion with your orders, but we’re so happy Leah was there to help you through the whole process. We’ll definitely make sure she sees your kind word, she’ll be thrilled to know how much her support meant to you!
And hearing that you’re happy with the product as well makes this even more special. We put a lot of care into making high-quality products that are easy to use and enjoy, so it means a lot to hear that you feel it’s a game changer.
Thank you for giving Erojoy a chance, for your patience throughout the delivery situation, and most of all, for becoming part of the Erojoy family. We really appreciate your support and are so glad everything worked out in the end!
I had an issue with the product
I had an issue with the product, but their customer support was awesome. Issue was resolved immediately wihout any problems. Would highly recommend them.
21 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hi MP, thank you so much for your kind words! We’re sorry you experienced an issue with the product, but we’re glad our support team resolved everything quickly and smoothly. We truly appreciate your recommendation and support!
JUNK Order #87939
Order #87939
I ordered the thrust sync and was super excited to get it well boy was I disappointed! It is garabge and cant return! Which i wouldn't return anyway because would never want anyone else to try the pos! The stroking is no existent because the rings just move on the outside of sleeve so does nothing. And the ai features also are very disappointing!!! Would not recommend the thrust sync to my worst enemy!! Wish could just get refund or credit to try something else that may actually be worth it
10 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hello Jim, Thank you for sharing your experience. We understand that the Thrust Sync did not meet your expectations, and we’d like to look into this further and see how we can help. Our support team will be reaching out to you directly.
Regarding the stroking feature, we’ve received a lot of positive feedback about it, but we also understand that everyone’s preferences and experiences can be different. Your feedback is still valuable, and we’ll definitely take a closer look at this as we continue working to improve our products.
As for the AI features, we’d also like to better understand what specifically fell short for you. The experience can depend on how the feature is being used, so our team will be happy to look into this with you and make sure you’re getting the intended functionality.
We appreciate you trying Thrust Sync, and we’ll be in touch soon to discuss your experience and available options.
Leah did a fantastic job making sure my…
Leah did a fantastic job making sure my replacement item reached me. Leah was prompt with communication and extremely helpful. I received my replacement and am very pleased with the customer service I received!
12 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hello Rob, Thank you so much for sharing this wonderful feedback! We’re thrilled you received your replacement and are so pleased with the product and customer service.
We’re especially happy to hear that Leah made the replacement process smooth and kept you updated throughout. We’ll make sure Leah sees your kind words, recognition like this means so much to her and our customer support team!
Thank you again for your trust and for giving us the opportunity to make things right. We’re so glad we could leave you with such a positive experience!
If it could be 0 it would be zero
If it could be 0 it would be zero.
I purchased a product and because they choose to use UniUni as their delivery service instead of proper reputable delivery couriers like UPS,FEDEX, and USPS, I lost my package due to incompetence. The courier takes a picture of the front of my apartment complex and gets into the building only to leave the product in a high volume lobby instead of taking it to the door as everyone does.
Surely you can understand why a sensitive, discrete package should be trusted to a reputable courier. So now I'm left mortified because a neighbor stole it, has my address and order. For one hour it was left in the lobby, not a call or anything to inform me except the shop app. Never again and UniUni consistently gets my packages lost because this is not the first time. It is not EroJoys fault but they choose the most incompetent courier service to deliver their products which should be discrete.
Never again.
I am extremely dissatisfied, and disappointed in the incompetence. I am expecting a full refund and have cancelled the payment. I am simply waiting for the response from customer service.
6 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hello Wil, we’re truly sorry to hear about this experience. We completely understand how upsetting and concerning it is, especially when it involves a sensitive and discreet package.
While the carrier handles the delivery, we understand your frustration with how the package was left and why this raised serious privacy concerns for you. This is certainly not the experience we want for our customers.
Our customer support team will reach out to you directly to assist with your case and work toward a resolution. We’ll also take your feedback regarding the delivery service seriously as we continue reviewing our shipping options.
We sincerely apologize for the inconvenience, frustration, and concern this situation has caused.
I bought a product that turned out to…
I bought a product that turned out to be defective. They sent out a replacement product, fingers crossed it continues to work. Leah H., a representative of the company was very helpful, cordial and expedient in getting the replacement product to me.
30 de julho de 2026
Opinião espontânea
Resposta da Erojoy
Hi Luke, thank you for sharing your experience! We're sorry that your original product was defective, but we're glad we could make it right with a replacement. It's wonderful to hear that Leah provided helpful, friendly, and prompt support throughout the process. We'll be sure to pass along your kind words to her. We truly appreciate your patience and hope your replacement serves you well for a long time. Thank you for choosing us!
Leah was quick to respond to my issue…
Leah was quick to respond to my issue and take care of my problem. Great customer service.
4 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hello Anthony, thank you so much for your kind words! We're thrilled to hear that Leah was able to respond quickly and resolve your issue. We'll be sure to share your feedback with her, it will mean a lot. We truly appreciate your support and look forward to serving you again!
I bought something 4 months ago and…
I bought something 4 months ago and just recently got around to using it after an uptick in libido following TRT therapy. The charger port became loose and wouldn’t charge and without any demeaning questions or accusations I was asked to send a short video explaining the issue. I was instantly sent a new one with free shipping. So when I say erojoy has the best customer service I mean it and it’s the only company I’ve used for years now. Leah your amazing 👏
1 de agosto de 2026
Opinião espontânea
Resposta da Erojoy
Hello there. Thank you so much for your kind words and for being a loyal customer over the years!
We're so glad we could get you back up and running quickly. We always aim to make the support process as simple and hassle-free as possible, so it means a lot to hear that your experience stood out.
We'll be sure to pass your kind words along to Leah, she'll be thrilled to hear them! Thank you again for your trust and support. We truly appreciate having you as part of the Erojoy family, and we're always here if you ever need anything.
leah H responded fast
leah H responded fast, and gave me a refund of the subscription i forgot to turn off
20 de julho de 2026
Opinião espontânea
Resposta da Erojoy
Thank you for your review! We're glad Leah could help you quickly and get your refund sorted. We truly appreciate your understanding and are always here if you need any assistance in the future. Thanks for giving us the opportunity to make it right.
The Erojoy customer service for returned product
The Erojoy customer service representative handled my dissatisfaction for the product in a professional manner. I was issued a full refund and appreciate the understanding. I am happy with the service I received.
18 de julho de 2026
Opinião espontânea
Resposta da Erojoy
Hello Zach! Thank you for your thoughtful review! We're glad our team was able to assist you professionally and make the return process as smooth as possible. While we're sorry the product wasn't the right fit for you, we truly appreciate your understanding and are happy we could provide a positive customer service experience. Wishing you all the best!
What I loved about this experience is…
What I loved about this experience is that the team was understanding and supportive of my own experience with the product. Although it looked great on site and on reviews, it didn't meet my expectations. That being said, the team understands everyone has various preferences and experiences with their products. I wasn't judged for not liking it and simply provided good service regardless of product satisfaction. Love that from a company that listens to their customers and strives to do more based on that feedback.
16 de julho de 2026
Opinião espontânea
Resposta da Erojoy
Hi John, thank you so much for your thoughtful review! We're grateful that you took the time to share your experience with the product and our customer support. While we're sorry the product didn't meet your expectations, we're glad you felt heard, respected, and supported throughout the process. Your feedback helps us improve, and providing honest, judgment-free support is something we truly value. We appreciate your trust and hope to serve you again in the future.
Leah H was perfect.
16 de julho de 2026
Opinião espontânea
Resposta da Erojoy
Hello, Steve! Thank you so much for your kind words and 5-star review! We're thrilled to hear that Leah provided you with a perfect experience. We'll be sure to pass along your feedback to her. We truly appreciate your support and look forward to serving you again!
Love the device itself
Love the device itself. Delivery was kind of a pain as the carrier said they had an incomplete address even though it was filled out and completed during ordering, and I had to get in contact with the carrier to resolve it. Other than that, the purchase is great.
17 de junho de 2026
Resposta da Erojoy
Hello Justin, Thank you for your feedback! We're glad to hear you're loving the device and that it's been a great purchase overall.
We appreciate you pointing out the delivery issue. While the shipping address was submitted during checkout, carrier systems can occasionally flag addresses for verification, which can unfortunately cause delays and require additional coordination. We're glad you were able to get it resolved and that your order arrived safely.
Thank you again for your support and for choosing us. We hope you continue enjoying your purchase!
Greta Communication and quick service…
Greta Communication and quick service to get issue resolved.
30 de maio de 2026
Opinião espontânea
Resposta da Erojoy
Hi Kyle, thank you for the review. We're glad we could help resolve the issue quickly and keep communication clear throughout the process. We appreciate your support and are always here if you need anything else.
Terrible
Terrible! I didn't even receive my order! The company you used to deliver told me there is nothing they can do! I want my money back, I want nothing more to do with you!!!!!!!!
25 de maio de 2026
Opinião espontânea
Resposta da Erojoy
We’re very sorry to hear about this experience. We completely understand how frustrating this situation is, especially when your order did not arrive as expected.
Please know that we are already coordinating with the shipping carrier regarding your package. While shipping issues can sometimes be outside of our direct control, we will still take full responsibility in helping resolve this for you, this has always been our promise to our customers.
Our support team will be reaching out to you as soon as possible to assist further and work on a resolution.
Leah was fantastic
Leah was fantastic! My device stopped working suddenly, and the customer support is received was beyond phenomenal. Lightning fast response time and my issue was resolved before I knew it!
16 de maio de 2026
Opinião espontânea
Resposta da Erojoy
Hello Mike, Thank you so much for the kind words! We're really glad Leah was able to help get everything sorted out quickly for you. We know how frustrating it can be when a device suddenly stops working, so it means a lot to hear that the support experience made things easier. We’ll be sure to pass your feedback along to Leah — she’ll be thrilled to hear it!
Great customer service department. Working with Leah in customer service…
Working with Leah in customer service was truly a pleasure. She kept me apprised of every step in my refund. Very professional. Thanks Leah.
30 de abril de 2026
Opinião espontânea
Resposta da Erojoy
Hi Lannie, Thank you so much for the kind words and for taking the time to share your experience! We’re really happy to hear that Leah kept you updated throughout the process and made everything smooth and professional for you. We’ll make sure your feedback gets passed along to her, this will mean a lot!
great service, product wasn't for me
product wasn't my thing at all, but they still shipped it out fast and were very timely with communication plus offered a partial refund despite not having a satisfaction guarantee. they clearly care about their customers which is nice to see.
20 de abril de 2026
Opinião espontânea
Resposta da Erojoy
Hello Chirag, Thanks for the honest feedback, we really appreciate you giving us a try.
We know not every product is a perfect fit, so we’re glad we could still make the experience a positive one on our end. If you ever decide to explore other options in the future, we’ve got you covered.
Leah is the Best
Leah communicated with me to ensure a smooth delivery. I was worried that there might be a pay issue so I reached out. She responded within a day and reassured the process was moving smoothly. She also went on to provide expectation management for ETA on delivery along with a follow up email. Top tier customer service!
26 de abril de 2026
Opinião espontânea
Resposta da Erojoy
Matthew, Love hearing this! I’ll make sure Leah sees it.
We take a lot of pride in keeping things clear and stress-free, especially when there are concerns around payments or delivery timelines. Glad she was able to step in quickly, keep you updated, and follow through all the way.
If anything ever feels unclear again, just reach out, we’ve got you.
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