Sensseloshop Opiniões 

Good customer service. Very helpful

Do not order from this company!!! They are bogus In all likelihood, you will be charged, but not receive your order and then get endless excuses about shipping delays, etc. as to why your order has not arrived. After a month and a half, I am still trying to just get the refund process started.

Follow through has not produced a replacement vacuum pump. It has been more than 30 days since I requested replacement equipment for the defective one that I received.

No information on how to return item. This was my third attempt

Updated review- absolute joke of a product and company reading some of the reviews on trust pilot they use the same excuse over and over ( we can't find your order or we are extremely busy a customer service agent will respond in the next few days ) any i eventually got offered a full refund over 14 days ago and guess what the refund has not appeared back on my card i have not escalated to trading standards and the fraud team.
What I can say the product is classed has a medical product and requires MHRA Registration and UKRP Rep
Do yourself a favour AVOID AVOID AVOID
Believe me same product £18.64 delivered from the uk

Meine Erfahrung mit diesem Shop ist leider äußerst negativ.

Der Bestellvorgang ist aus meiner Sicht sehr undurchsichtig. Ich wollte ursprünglich nur einen Artikel bestellen. Durch für mich nicht ausreichend erkennbare Automatismen während des Bestellvorgangs wurden jedoch weitere Artikel hinzugefügt. Eine sofortige Stornierung der Bestellung war anschließend nicht möglich.

Noch problematischer wurde es bei der Rückgabe: Ich wollte die komplette, ungeöffnete Bestellung zurücksenden. Statt die Retoure abzuwickeln, wurde mir zunächst angeboten, die Ware zu behalten und 25 % des Kaufpreises zurückzuerhalten. Später wurde das Angebot auf eine höhere Teilrückerstattung erhöht. Ich habe diese Angebote abgelehnt und weiterhin ausdrücklich die vollständige Rücksendung verlangt.

Danach wurde die Kommunikation letztlich eingestellt. Trotz mehrfacher Aufforderung erhielt ich weder ein Retourenlabel noch eine ordnungsgemäße Abwicklung meiner Rückgabe.

Nach meiner Erfahrung wird einem die Wahrnehmung seiner Rückgaberechte damit erheblich erschwert. Das Vorgehen beim Bestell- und Retourenprozess empfinde ich als höchst unseriös und verbraucherunfreundlich.

Mein Fazit: Vorsicht bei einer Bestellung. Ich würde hier nicht noch einmal kaufen.

The penis pump is poorly designed: after enlarging my penis with the device, there was no way to extract it from the rubber gasket without causing me considerable pain. The shaft comes out ok, but the head is too big for the opening and gets stuck. That ruins any erection that the device has produced. I tried the device a second time, with the same result. I’m still in pain from the experience.

The product is not good quality. Sesselshop overcharged me and did not respond to my repeated requests to correct the over charge. Did not indicate anywhere in the checkout process that I would be charged for delivery. No communication what so ever. Not a good experience.

I’m happy with the website and the extra offers, though irritating, were at least relevant. I will update this review upon receiving and using it for an extended period.

AWFUL COMPANY - AVOID AT ALL COSTS.
1. The company website has a little trick of making you think they're offering you an item at a discounted rate - however, in fact it's tricking you into buying two items.
I purchased a male stroker on 9th July - and the website tricked me into buying two. (Why would I want TWO!?)
2. I contacted them as soon as I realised what had happened (within a day). They said they couldn't change the order as the item had already been dispatched. It wasn't dispatched until five days later.
3. Item took weeks to arrive.
4. Packaging was very clearly marked 'Male Stroker' - much to the amusement of my postman
4. Despite assurances from the company customer service team that I would be 'welcome' to return the unwanted item, when I tried to do this they refused. Instead, they offered me a 45% refund. When I insisted on a full refund of the unwanted item, they upped their offer to 75% (of the price of the additional item - not the full order.)
5. They then assured me they were passing the case to their refund team.
6. When I heard nothing, I contacted them again and they offered me the 45% refund again. When I reminded them what we had previously agreed, they reluctantly agreed to that refund.
7. When, after several weeks , I chased them for the refund payment, they said there was a technical problem and they couldn't make the refund, but they were working on it.
8. Four weeks later, they are still telling me that they will make the refund.
9. So far I have sent over a dozen emails - and am still awaiting a refund.
10. When I raised the issue with Paypal, they referred me to a Finance company who seem to handle Sensseloshop's business. I tried the link provided by Paypal - but, surprise! - it's a dead end.
AVOID THIS SITE AT ALL COSTS.

Customer service has been helpful! Somehow I made an error when ordering your product. Somehow instead of ordering just two items I ended up with seven. So I want to return 5 of the 7.

TRANSPARENCY! This company not only lacks transparency but doesn't have the goodwill to accept responsibility and stand behind their misleading, deceptive and dishonest 100% satisfaction guarantee.
I will have to take responsibility for not carefully reading the Terms of Service which states that Sensseloshop will NOT refund a used item! EXCUSE ME?! On what other basis can I reasonably claim dissatisfaction if I did NOT actually experience the product first? This is totally ABSURD!
However, my main gripe with the company again is TRANSPARENCY. That return policy should be right UPFRONT along with the 100% satisfaction guarantee. But they probably know that this will most likely deter sales and so they lure you in by hoping you don't read the fine print first. Did I mention MISLEADING, DECEPTIVE AND DISHONEST?
BTW, the product in question is the highly touted male stroker. After a single use I could tell that this item was NOT going to deliver the happy ending I was expecting, not even close! It just felt pleasant but was nowhere near stimulating enough to finish the job.
So save your money on this item and save yourself the aggravation of haggling for a refund that is inferred by their website should you not be satisfied.
Before buying anything online, do your due diligence. Read the reviews, especially the negative ones. And by all means READ THE RETURN POLICY!

HAVE THESE PEOPLE STOPPED MOLESTING YOUR CHILDREN YET????

UPDATE - see below for the whole story
TO SENSSELOSHOP
I have 40 of our most creative employees writing 10 horrifying reviews about your company every day on every review site they can find($1000 bonus for the largest number of reviews per month and another $1,000 bonus for the person that finds the most review sites
That's 400 1 star ratings and horrendous reviews per day, 2,000 per week, 40,000 per month. You try to rip off the wrong person this time.

As others have said, this is a terrible company to deal with. I cancelled an my order 15 MINUTES after placing the order online. Victoria from Cust Srvc told me the product was “already on its way” and the order “cannot be cancelled”. Even though on the companies website, their “terms and conditions“ specifically state that orders canceled within 12 hours will be refunded.
To top it off, Victoria sent me an invoice by email for almost 3 times the purchase price of the item I trie$ to cancel. RIP OFF. RIP OFF. RIP OFF

MY REBUTTAL TO YOUR REPONSE TO MY REVIEW
YOU ARE A LYING SACK OF SHIT.

HAVE YOU STOPPED MOLESTING YOUR NEIGHBORS CHILDREN YET?

I managed to have my bank stop payment on the charge you fraudulently attempted to post to me card. Your Terms and Conditions document on your website says cancelations within 12 hours will be refunded, I cancelled WITHIN 15 MINUTES and Victoria Customer Service said the product was already on its way to me, in less than 15 minutes. SCAM SCAM SCAM
YOU HAVE ALREADY BEEN FINED ONCE FOR FALSE ADVERTISING....TIME FOR MORE FINES

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON.

BY THE WAY. YOU TRIED TO CHARGE ME OVER $130 FOR THIS PRODUCT//// I BOUGHT THE EXACT SAME THING FOR $29.99 FROM AMAZON
Como otros han dicho, esta es una empresa terrible con la que tratar. Cancelé mi pedido 15 MINUTOS después de realizarlo en línea. Victoria de Atención al Cliente me dijo que el producto ya estaba “en camino” y que el pedido “no se podía cancelar”. Aunque en la página web de la empresa, sus “términos y condiciones” dicen específicamente que los pedidos cancelados dentro de 12 horas serán reembolsados. Para colmo, Victoria me envió por correo electrónico una factura por casi 3 veces el precio del artículo que intenté cancelar. ESTAFAN. ESTAFAN. ESTAFAN. MI RESPUESTA A TU RESPUESTA A MI RESEÑA, ERES UN MENTIROSO. ¿YA DEJASTE DE ACOSAR A LOS NIÑOS DE TUS VECINOS? Logré que mi banco detuviera el pago del cargo que intentaste cobrar fraudulentamente a mi tarjeta. Tu documento de Términos y Condiciones en tu web dice que las cancelaciones dentro de 12 horas serán reembolsadas, yo cancelé DENTRO DE 15 MINUTOS y Victoria de Atención al Cliente dijo que el producto ya estaba en camino hacia mí, en menos de 15 minutos. ESTAFA, ESTAFA.

Kaip kiti sakė, su šia įmone bendrauti yra siaubinga. Aš atšaukiau savo užsakymą 15 MINUČIŲ po to, kai jį pateikiau internetu. Victoria iš klientų aptarnavimo pasakė, kad produktas „jau pakeliui“ ir užsakymo „negalima atšaukti“. Nors įmonės svetainėje jų „taisyklėse ir sąlygose“ aiškiai nurodoma, kad užsakymai, atšaukti per 12 valandų, bus grąžinti.
Dar pridėkime prie viso to faktą, kad Victoria atsiuntė man sąskaitą el. paštu beveik tris kartus didesnę už pirkimo kainą už prekę, kurią bandžiau atšaukti. APGAULĖ. APGAULĖ. APGAULĖ.

MANO ATSAKYMAS Į JŪSŲ ATSILIEPIMĄ APIE MANO ATSILIEPIMĄ
JŪS ESATE MELAGINGAS ŠŪDO KREPŠYS.

AR JŪS NUSTOJOTE PRIEŠINTI KAIMYNŲ VAIKUS?

Man pavyko sustabdyti bankui mokėjimą už įkainį, kurį bandėte man apgaulingai uždėti kortelėje. Jūsų Taisyklių ir sąlygų dokumente jūsų svetainėje nurodoma, kad atšaukti užsakymai per 12 valandų bus grąžinti, aš atšaukiau PER 15 MINUČIŲ, ir Victoria iš klientų aptarnavimo pasakė, kad produktas jau pakeliui pas mane, per mažiau nei 15 minučių. APGAULĖ APGAULĖ APGAU

TWO WHOLE MONTHS WAITING FOR A REFUND!!! Thieves!!! Fraud Office are collating emails to and from this awful company! They will be visiting them by the end of September!!

DO NOT BUY FROM THIS COMPANY!
We have been waiting since the 5th June for our parcel, we’ve requested a refund which they just ignore! Numerous emails sent and replied with ‘Your parcel will be delivered tomorrow’. Absolute joke of a business. IVE REPORTED THEM TO THE FRAUD OFIICE. Do not use this company!

I’m extremely frustrated with this product. While it works well only for a short period of time. I’ve purchased 2 and both have stopped charging within a month of usage. One the light doesn’t even appear anymore nor does it charge when plugged in and the other shows it’s charged and dies immediately. Even more frustrating is the customer support who can’t seem to get back to me and it’s been 3 weeks.

I little more traveling than expected, but great sales and order processing.

Information was detailed

I bought the bullet and was auto charge for warranty that I didn’t request. I sent several emails to get the $10 warranty I did not ask or want. The shipment took at least 3 weeks so I bought somewhere else which arrived in 5 days. I emailed the support to cancel the order and was told to contact back for instructions to return onceI received it. After getting the product, I sent 3 emails without any response from them. I decided to dispute thru American Express. AMEX always has my back and gave me an advance credit while it’s invesgating the return policy. Don’t buy from this company.

Here's the prior communication. This was the 2nd or 3rd emails requested the same info.
Yahoo Mail: Search, Organize, Conquer

----- Forwarded Message -----
From:
To: "sensseloshop"
Sent: Sat, Jun 20, 2026 at 9:30 AM
Subject: Re: [CustomerSupport] Re: Order #E544D545A7 - $10 Overcharged after Discount
Please just send me the instructions. I won't be needing it anymore. It's taking too long

Yahoo Mail: Search, Organize, Conquer

On Fri, Jun 19, 2026 at 6:46 PM, Leo sensseloshop wrote:
Your request (3212272) has been updated. To add additional comments, reply to this email.

Unfortunately, your order was already dispatched, and we were unable to cancel it. Here is the tracking information:

Tracking

If you still wish to be refunded after you receive your purchase, please contact us again once you receive your order and we'll inform you about the return process.

Let us know if there is anything else we can help you with.

Thank you,
Leo II Customer Service Representative

[EEW7E7-LD3J6]

after my star review I have to take it back. I tried several times to get a shipping number and delivery date. I didn't get either. I had to go back to my bank and stop payment. they did immediately return my money.