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Oxford Instruments eStore  Opiniões 

138
•
TrustScore: 4 em 5

4,2

Fornecedor de equipamento científico
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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The staff were helpful, but the website could be a bit clearer. For example it is not very clear that the AztecFlex student package includes both Aztec and AztecCrystal.

A empresa respondeu

Classificada 4 em 5 estrelas

The page was easy to use. My biggest complaint is that the shipping options were too limited. Ideally, we would have been able to do overnight shipping, which was not available, and use our own shipp... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Well-made and easy-to-use online shop. Purchase history available. Just one star less because of an issue with payments by credit card during checkout. However, support is present, reacts within a rea... Ver mais

Classificada 5 em 5 estrelas

This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamento científico
  2. Loja de peças sobressalentes e componentes electrónicas
  3. Fornecedor de equipamentos
  4. Fornecedor de artigos para laboratório

Escrito pela empresa

Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.

Oxford Instruments eStore

Escrito pela empresa

A one stop shop for all of your microscopy supplies, system spare parts and general consumables!
Our eStore stocks a wide range of spare parts for our Oxford Instruments systems, as well a huge choice of general lab supplies and consumables along with accessories and upgrades. We also provide remote online assistance, should you require it, and can connect you with one of our experienced technicians in real-time. Face to face and online training courses, are also bookable through the store!

High quality products, fast delivery!

Same day dispatch!

Same day dispatch for all eStore orders placed before 12pm (excludes any items on pre-order)

Informações de contacto

4,2

Bom

TrustScore: 4 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(138)

25 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great company to work with

Very easy to work with and super fast delivery you will be our go to from now on thank you.

29 de agosto de 2025
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Resposta da Oxford Instruments eStore

Hi David, thanks for leaving us a great review!

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery
Good communication

26 de junho de 2025
logótipo da Oxford Instruments eStore

Resposta da Oxford Instruments eStore

Thank you for your review!

Classificada 2 em 5 estrelas

Delivery time has not been respecte.

Delivery time has not been respecte.
Need to order 24 more but not confident.
Regards

19 de junho de 2025
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Resposta da Oxford Instruments eStore

Hello and thanks for leaving a review. If you order before 12pm Mon - Fri, your order is usually shipped that day and usually received the next working day. Sometimes, for instance, if there is paperwork that has to be filled in with the shipment because it contains a Hazardous item, it may take a little longer and that is why we do not guarantee next day delivery. We have a small team that handles the shipping and we try our best. Our shipping is still a lot quicker than on a lot of other similar websites.
Kind regards, Ecommerce Team

Classificada 1 em 5 estrelas

Every Oxford order is a disaster

Every Oxford order is a disaster. Payment is problematic-difficult, and the accounting often takes 6 months to a year to fix. I'm begging you to bring in someone that can overhaul your purchasing system so we can make orders more readily, but also ensure timely payment is made.

12 de junho de 2025
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Resposta da Oxford Instruments eStore

Hello, I am sorry you have had a bad experience with our payment and accounting system. Please could you share your order details with me so that I can try and have a look at what has happened as your email address is not registered in our system.

Classificada 4 em 5 estrelas

Quick Intervention

My purchase was lost in transit by UPS but the company quickly intervened and resent my purchase via Fedex overnight delivery.

16 de maio de 2025
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Resposta da Oxford Instruments eStore

Thank you for leaving us a review!

Classificada 5 em 5 estrelas

Fast Delivery, Swift Issue Resolution – Great Experience

I recently ordered two bottles of GE Varnish from Oxford Instruments, and I’m thoroughly impressed with both the product and the service. Although one bottle was missing from the initial delivery, the package arrived earlier than expected. Upon contacting customer support, the team responded immediately and resolved the issue by shipping the missing item on priority.
The professionalism, efficiency, and courtesy shown by the Oxford Instruments customer care and eStore team were truly outstanding. It's rare to experience such quick and thoughtful service. I’m extremely satisfied and confident in continuing to purchase from them in the future.

20 de maio de 2025
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Resposta da Oxford Instruments eStore

Thank you for updating your review. We are sorry that initially you did not receive the correct amount of items but we are pleased the issue has been sorted out for you so quickly.

Classificada 5 em 5 estrelas

This was first time buying from your…

This was first time buying from your e-store and was hesitant at first. I knew of Oxford instruments due to purchase of an EPR system. The e-store team was extremely helpful getting me through the process and now next time I know what to expect and complete when ordering from here.

15 de maio de 2025
logótipo da Oxford Instruments eStore

Resposta da Oxford Instruments eStore

Thanks for leaving us a great review!

Classificada 1 em 5 estrelas

If you have shipped this order I have…

If you have shipped this order I have not received it,so I don't know where it is.
Thanks Gary

9 de maio de 2025
logótipo da Oxford Instruments eStore

Resposta da Oxford Instruments eStore

Hi Gary, sorry there has been an issue with you receiving your order, please could you share some more information on this order as we do not have an account registered in your name or email address. Can you let me know which eStore you placed the order on?

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