I have used etax for a few years, it is a trust worthy service, professional, online accountants step me through any issues. I have both my young adult sons using this service. We are able to lodge ou... Ver mais
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Leia as opiniões dos outros
Being unemployed my tax returns are simple. Etax has everything set up to streamline everything. If you have any inquiries, tax agen /accountant will review all the information and ask you questions i... Ver mais
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Always did my tax on my own. This year was different as I had to deal with investments and CGT. Made an account, submitted all information and waited for responses. Easy to understand messages and to... Ver mais
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I personally have not had to lodge a tax return since 2013, so obviously all my details are going to be different and they made it so easy to contact them. No long waiting periods, just answer sorted... Ver mais
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Informações sobre a empresa
Sobre Etax
Escrito pela empresa
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Escrito pela empresa
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, qualified accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Informações de contacto
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easiest ive ever ever experienced
Easiest ive ever ever experienced. Customer service excellent. All done over text on a bloody chat conversation.
17 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for your positive 5-star review, we really appreciate it. It's great to hear our customer service was excelled and that you had a great experience using our service. Thanks again for the review and we hope to be able to assist you again next tax time.
It done every year quick and easy
17 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for your review, Clay. We're glad to hear you consistently found using Etax to be quick and easy for you. Thanks for your review and continued support.
Etax was recommended to me by a friend
I was recommended by a friend who has been using etax for the past 8 years after having a bad experience last year with an online tax agency I was very skeptical but I gave etax a go, they were super helpful and I was able to see and assist in filling out all necessary information and deductions, tax has been lodged and my estimate return is well above what I was expecting thank you 🙏
13 de julho de 2026
Opinião espontânea
Resposta da Etax
We're glad to hear you found Etax to be super helpful and that you liked being able to see and assist in filling out all necessary information and deductions. Thanks for giving Etax a go Shardae, we look forward to assisting you again next tax time.
Very confusing this year..!
Very confusing this year..!! Your automatic $ amount deduction for services prior to year which ive paid,I’ve followed your hard pressure measures to complete my tax return & not being able to correct some auto filled parts that you have put in, it has made it so hard trying to explain to people with a different culture & background & language differences to speak fluent English to understand what I’m trying to explain re: my tax return.. not a good experience with Etax this year..
15 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Sean,
We're sorry to hear this year's experience has been so frustrating, and we really appreciate you taking the time to explain what you've been going through.
We sent you a detailed email last week to help clarify everything and we'd love the chance to speak with you personally to make sure all of your concerns are fully addressed. Could you take a moment to reply to that email with a time that suits you for a call? We're looking forward to connecting with you.
Kind regards,
Etax Accountants
You guys made it so much easier by…
You guys made it so much easier by filling in most of my details that I didn’t know!
I would suggest everyone use ETAX for your tax return! Great service!
16 de julho de 2026
Opinião espontânea
Resposta da Etax
We're glad to hear our prefill function was able to make your experience much easier. Thanks for recommending us and for taking the time to leave a review, Gavin. We look forward to assisting you again next year.
will be continuing with Etax for a long time!
Etax team ensured I got the most out of my tax return! the best communication - they truly do such a great job.
13 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the fantastic review, Manaia. We're really happy to hear our team ensured you got the most out of your tax return and did a great job. We look forward to seeing you back again next year!
Fantastic service
Fantastic service. My 4th year with etax. Prompt replies including after hours. No stress. Enabling for me to upload missing documents as part of my tax return etc. Thank you
16 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for your review and continued loyalty. We're pleased to hear this was your 4th year using Etax and you found it to be no stress. Thanks again for your review and we look forward to seeing you again next year.
I have been using eTax for the past 8…
I have been using eTax for the past 8 years and i have never had an issue. The process to undertake my tax each year is very simple and effective and takes the stress out of this process.
The accountants provide a great deal of support in helping you get the best possible outcome (refund) for each financial year.
I will always use eTax for my tax purposes,
Thank you for a great service
15 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for taking the time to leave us a review, Andrew. We appreciate your ongoing support and loyalty over these past 8 years. We're glad you found our process to be simple and effective as well as our staff to be very helpful. Thanks again for your review and your ongoing support.
I lodged my tax on the 1st July I had…
I lodged my tax on the 1st July I had nothing to claim it was straight forward but E TAX kept sending me e mails saying I had no.t finished my return, it took 15 days for them to do my tax honest I have used E TAX I think for the past couple of years next year I will think twice about using them. I am a pensioner who doesn’t pay tax.
15 de julho de 2026
Opinião espontânea
Resposta da Etax
Hello,
Thank you for sharing your feedback - we're sorry to hear your return took longer than it should have, especially for a straightforward lodgement. That's not the experience we want for any of our clients.
Like we mentioned in our last reply to your review - we'd really love the chance to look into what happened for you personally. Could you please send us an email at feedback@etax.com.au so we can locate your account and make things right?
Kind regards,
Etax Accountants
The mere fact it was done in record…
The mete fact it was done in record time and the staff liaison officers were very helpful and friendly and plenty of free advice for which made corresponding a joy ( Well done ETAX ) see you next return regards Anthony Tomkins
15 de julho de 2026
Opinião espontânea
Resposta da Etax
We really appreciate you taking the time to leave a detailed five-star review, Anthony. It's great to hear you found our team very helpful, and friendly and our process very quick. Thanks again for the review and we look forward to seeing you again for your next tax return.
Using Etax for years now and it’s been…
Using Etax for years now and it’s been good, it’s easy and efficient and service is good too thank you
15 de julho de 2026
Opinião espontânea
Resposta da Etax
We appreciate the kind words and great review, Dylan. We're pleased to hear you've been using Etax year after year and that it has been consistently good, easy, efficient and you're satisfied with our service. Thanks again for the review and for choosing Etax.
No issues.
No issues.
They helped alot, I messed it up sent me messages to help get it fixed.
Wouldn't go thru anyone else.
14 de julho de 2026
Opinião espontânea
Resposta da Etax
We really appreciate the kind review, Natasha. We're pleased to hear your issue could be resolved and that we were able to be helpful to you. We look forward to seeing you again next year.
Not happy
I have used etax for many years now however, this year my questions have been avoided and my tax return was lodged without my questions being answered, instead. And I cannot find my messages in the 'message' inbox anymore as all have disappeared.
14 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Taz,
Thank you for raising this - we're sorry your questions weren't addressed before your return was lodged. That's not how the process should work and we completely understand why that was frustrating.
We're really glad we had the chance to speak with you directly and work through everything together. We're pleased to hear you're happy with the resolution and we sincerely hope your opinion of Etax has improved since you first wrote your review.
We understand our team have finalised everything for you, and we hope to assist you again next time!
Kind regards,
Etax Accountants
Resposta da Etax
We appreciate your review and business, Tommy. It's pleasing to hear you found Etax fast and easy. Thanks for taking the time to leave a review.
Fantastic service
Fantastic service! They were able to get me way more than my initial estimate!
14 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for your five-star review, Jorja. We're pleased to hear you found we had fantastic service and were able to get you more than your initial estimate. Thanks again for the review and for choosing us.
It’s very easy get return processed.
I have been using e tax for a number years.e tax make it easy for me. Can’t find any problems with there system.
14 de julho de 2026
Opinião espontânea
Resposta da Etax
We're glad to hear and appreciate you continue to use Etax year after year. Making tax time easier is what we aim for at Etax. Thanks for your review and continued support, Elwyn!
Don’t recommend
This is my second time using this website for my taxes last year I got $3k then all of a sudden this year I’m only getting back $143 biggest waste of time logging it in and receiving that much when I done the same information again and had the worst experience of trying to understand how I went from $3k to $143 to people and gave me the same BS over and over again I would rather go face to face with a local tax accountant for next year
1 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Justin,
Thank you for sharing this, and we completely understand how confusing and frustrating it must feel to see such a significant difference from one year to the next.
We'd really love the chance to explain what's happened and work through this with you personally. We've sent you a detailed message via your Etax account earlier today - could you please take a moment to check your inbox and get back to us, so we can discuss this further with you?
Kind regards,
Etax Accountants
Seamless, professional & knowledgeable
Thank you for making the whole experience intuitive, even for newcomers. I opted to use a taxation service to make keeping deductions a little easier and ensure inaccuracies are eliminated. The accountant I had was so lovely in responding to messages and even providing tips on extra things I could do to maximise my refund. Service was second to none and the rate they took was reasonable ❤️
14 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for taking the time to leave a review, Jeremy. We're really pleased to hear you Etax to be really helpful and our staff were able to provide you with great service. Thanks again for the review and we look forward to assisting you again next year.
I have been with Etax for a few years…
I have been with Etax for a few years now. They are very helpful and fast and efficient. They take the stress out of doing your tax. Thanks Etax!
14 de julho de 2026
Opinião espontânea
Resposta da Etax
We really appreciate your continued support over these past few years, Danielle. It's great to hear you found Etax fast, helpful and efficient and that we were able to take the stress out during tax time. We're glad you chose Etax!
They do a far better job than I could…
They do a far better job than I could on my own. Will use again in the future.
13 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for taking the time to leave a review, Jess. We're pleased to hear you were satisfied with our service, and we look forward to seeing you back again next year.
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