I have used etax for a few years, it is a trust worthy service, professional, online accountants step me through any issues. I have both my young adult sons using this service. We are able to lodge ou... Ver mais
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Leia as opiniões dos outros
Being unemployed my tax returns are simple. Etax has everything set up to streamline everything. If you have any inquiries, tax agen /accountant will review all the information and ask you questions i... Ver mais
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Always did my tax on my own. This year was different as I had to deal with investments and CGT. Made an account, submitted all information and waited for responses. Easy to understand messages and to... Ver mais
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I personally have not had to lodge a tax return since 2013, so obviously all my details are going to be different and they made it so easy to contact them. No long waiting periods, just answer sorted... Ver mais
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Informações sobre a empresa
Sobre Etax
Escrito pela empresa
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Escrito pela empresa
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, qualified accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Informações de contacto
4,5
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I Absolutely love your guy who does…
I Absolutely love your guy who does this Advertising he speaks the Truth
13 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the lovely 5-star review, Michelle. We're happy to hear you found our advertisements truthful. Thanks again for the review and we look forward to assisting you again next tax time.
Very easy to use
Very easy to use, the team at etax usually get me a great return highly recommend
13 de julho de 2026
Opinião espontânea
Resposta da Etax
It's pleasing to hear our team at Etax are able to get you a great return and that you found our service easy to use. Thanks for recommending us and for choosing Etax Josh.
Such an easy site for doing tax…
Such an easy site for doing tax return. It is my 3rd time returning to do my tax, quick and simple. Also assistance/help is available.
13 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the great review, Bronwyn. We're delighted to hear you found Etax such an easy site for doing your tax return. We appreciate your ongoing support and are glad you chose Etax.
i have used etax accountants for a few…
i have used etax accountants for a few years now and really happy with them. quite easy to upload stuff and great that’s it’s checked so thoroughly . they are really helpful too. highly recommend .
13 de julho de 2026
Opinião espontânea
Resposta da Etax
We appreciate you continuing to use our service and for leaving this review, Bridget. It's great to hear your happy with Etax and that we were able to be helpful to you. Thanks for recommending us and we look forward to seeing you again next tax time.
Quick and easy to complete my tax…
Quick and easy to complete my tax return. Messages responded to within 24hrs.
12 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the great five-star review, Shaun. We're pleased to hear messages were responded within 24 hours and that you found Etax as a quick and easy way to complete your tax return. Thanks for choosing us.
Can't wait to get paid
12 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for the 5-star review, Mercedes. We're glad to know you had a good experience. Thanks for choosing Etax.
Great way to do your tax return
Great way to do your tax return , they don’t charge too much and try to get as much of your tax back from the government, I highly recommend using them
13 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for taking the time to leave us a review, Koen. We're delighted to hear you found Etax as a great way to complete your tax return. Thanks for recommending us and we look forward to assisting you next tax time.
Resposta da Etax
Many thanks for the five-star review, Nikki. Pleased to hear you found Etax had great communication and was helpful. We look forward to assisting you again next tax time.
Nice and EASY and stress FREE
Nice and EASY and stress FREE. Thoroughly recommend using Etax. Thank you.
10 de julho de 2026
Opinião espontânea
Resposta da Etax
It's great to hear your experience was easy and stress-free, Karen. We appreciate you recommending us, thank you for choosing Etax.
Resposta da Etax
We're pleased to hear you found Etax easy and straight forward. Thanks for choosing us.
I appreciate that Etax responded
I appreciate that Etax responded to my complaint. I did correspond with one of the managers. They cancelled my tax form and did not charge me. I appreciate their early response as well. However, even though they have been in business for many years, they should have a statement at the top of their opening online pay, that you will pay for their service and that they are a private concern operating as tax agents. People would not be confused about the difference between them and the Australian Tax Office's official online site for completing a tax return if they were more upfront. I still believe this is to legitimately meant to mislead. As it was, after doing my tax on the official ATO site the refund calculated was quite different as the ATO prefilled correctly some stuff I had forgotten about. Etax also told me that they have accountants checking returns and that, should have told me that they were a private concern. This is why they charge. Well it didn't as the ATO also has accountants checking returns and they don't charge. Yes, I should have been more aware as I am an educated person. I am concerned that some people get caught and then won't know how to delete their mistake without making the fuss I made. I was made aware of the following. When you search the internet for 'completing a tax return' and the page comes up with results, you will see the word 'SPONSORED' on Google, if you click on hide the ATO will be first in the queue and not Etax. yes, they are SPONSOREDand pay to be first in the search queue. You can then make the choice if you want to pay for a service or have the ATO provide most of the details on your return, check it and do it all for free. You also don't have to send statements from banks etc. I wish Etax well but still think that they are not upfront about their service. I will say again the charge should be on your opening page before the 'Let's Get Started button' and when the person is trapped.
10 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Susan,
Thank you for taking the time to share this follow-up and for acknowledging the resolution, we genuinely appreciate that.
We also appreciate the constructive feedback around fee transparency. While we do display our fees during the registration process, your suggestion about making this even clearer earlier in the journey is something we'll take on board. Feedback like this is exactly how we improve.
We wish you all the best, and thank you again for giving us the opportunity to make things right.
Kind regards,
Etax Accountant
Very fast and spot on with the return…
Very fast and spot on with the return cheers
12 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks for the five-star review, Matthew. Glad to hear you found Etax fast and were satisfied with your return. We're pleased to be able to help and glad you chose Etax.
It was fast and straight forward and…
It was fast and straight forward and the assistance was very helpful. Thank you.
11 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks very much for the great review, Michelle. We're pleased to hear you found our service fast, straightforward and that our assistance was very helpful. Thanks for the review and we look forward to helping you again next tax time.
Great and fast help with my return
Great and fast help with my return ! Couldn’t be happier
11 de julho de 2026
Opinião espontânea
Resposta da Etax
Many thanks for the great review, Krystal. We're pleased to hear you found our service great with quick support when needed. Thanks for choosing Etax and we look forward to helping you next tax time.
Etax makes my life so much easier at…
Etax makes my life so much easier at tax time. They are fast, professional and know their stuff. Their review process is very detailed. Watching the refund go up and down on the estimate calculator can be a roller coaster at times but I do like that I can engage in the process. The back up support is amazing too. Just drop a message any time and it is never a bother to them to look into things. Finally, price is unbelievably affordable. My tax is never straight forward as I am employed and have other business activities. But they somehow bring it all together. I have used etax now for I think 4 years. I highly recommend them. Give them a go and I am sure you will be as impressed as I am.
11 de julho de 2026
Opinião espontânea
Resposta da Etax
Thanks so much for taking the time to leave a review, Gordon. It's so great to hear our team have made tax time so much easier for you. In addition, we're pleased to hear you were satisfied with our process and service. Thanks for your continued support across the 4 years and we look forward to assisting you again next tax time!
The team so proffesional and helpfull…
The team so proffesional and helpfull also very patient answers every query questions i wouldnt go anywhere else.
4 de julho de 2026
Opinião espontânea
Resposta da Etax
Glad to hear our team was professional and helpful for you, Beryl. That's what we aim for at Etax and we are pleased to hear you had a positive experience. Thanks for choosing Etax.
Unhelpful.
Unhelpful.. they do not respond to questions I asked.
They dont respond at all.
I habe missed out on claims I could have made because they were not willing to communicate with me when asked questions.
I asked to withdraw my claim as I wanted to go elsewhere but it was lodged without my final consent or answering the questions I asked.
DO NOT USE ETAX ACCOUNTANTS
after about 8yrs I will no longer be using them
11 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Andrea,
Thank you for taking the time to share your experience. What you described is genuinely not the standard we hold ourselves to, and we're truly sorry it came to that.
We're really glad one of our senior accountants had the chance to connect with you directly, go through your return together and offer a resolution to your concerns.
Thank you for giving us the opportunity to make it right. We're glad our team were able to take care of everything discussed, and genuinely hope your opinion of Etax has improved since you wrote your review.
Kind regards,
Etax Accountants
Makes doing your own Tax refund so simple
Makes doing your own Tax refund so easy.
Basically does it all for you and does a better job than seeing an accountant in person in my experience. I will use Etax always in future.
10 de julho de 2025
Opinião espontânea
Resposta da Etax
Thanks so much for the five-star review, Lee. We're glad to hear you found Etax made tax time easier and simple for you. We appreciate your review and look forward to seeing you again in the future, thank you.
It's okay
It's okay. Not sure return is okay as I had health insurance but no place to put this.
10 de julho de 2026
Opinião espontânea
Resposta da Etax
Hi Elaine,
Thank you for using our service and for taking the time to share your feedback. We're glad we were able to get in touch with you and clarify regarding your health insurance. We hope the final outcome gave you the confidence that your return was in good hands.
We genuinely hope your experience has improved since you first wrote your review. If you have any further questions, please don't hesitate to reach out via feedback@etax.com.au.
Kind regards,
Etax Accountants
Resposta da Etax
We're pleased to hear from you, Maddy. We appreciate the review and are glad to hear you found Etax easy to navigate. We look forward to assisting you next tax time!
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