Thank you my flowers and box they were in were beautiful quality , I had communion from the beginning, they were sent really quickly. My daughter loved them x
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Leia as opiniões dos outros
Purchased as a thankyou gift. The lady was overjoyed. It is simply stunning. Made the perfect gift - such vibrant colours and the little gemstone on top was a very elegant addition.
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... Ver mais
A empresa respondeu
Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... Ver mais
Informações sobre a empresa
- Floricultura
- também em
- Decoração e Design de Interiores
- Designer de flores
- Entrega de flores
- Loja de lembranças
- Mercado de flores
Escrito pela empresa
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Informações de contacto
London, Reino Unido
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4,0
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I brought this as a gift for my…
I brought this as a gift for my daughter on her 16th birthday. She loved it.
19 de outubro de 2023
Resposta da Eternal Petals
Hello Julie,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I ordered 2 black roses
I ordered 2 black roses. One with gold glitter and 1 with red. Instead of telling me they ran out of the red, they out on 24k gold glitter. But I was CHARGED for it! I wasn't asked, and nothing was sent letting me know the red glitter was out. They refused to refund me for the flower that wasn't right by saying they'd give me store credit and then saying they'd send another. All I want is a refund of the one because it is not what I wanted. I wont be shopping there again so I won't need store credit.
9 de outubro de 2023
Resposta da Eternal Petals
Dear Joanne,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We've resolved your issue over email.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
The Rose was beautiful
The Rose was beautiful and the engraving was perfect. He loved it.
21 de outubro de 2023
Resposta da Eternal Petals
Hello Amy,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
disappointed.
The item was well packed, but the gift inside was in pieces. Really disappointed for the price.
12 de outubro de 2023
Resposta da Eternal Petals
Hello,
We’re sorry to hear you’ve been experiencing issues with the delivery of your order.
We use 3rd party courier partners to deliver our order and we try best practices to ensure there are no issues with the delivery. As we don’t have complete control over their logistics sometimes issue can arise.
We've resolved your issue via email. Please let us know if you need any further help.
Kind Regards,
EP Team 🌹
Absolutely fantastic
10 de outubro de 2023
Resposta da Eternal Petals
Hello Andrew,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Absolutely beautiful product
Absolutely beautiful product. Excellent customer service. Exactly how it’s described and worth every penny. Love Them and so will you!
Thanks so happy I ordered these for our mums. Will definitely order more in the future…..
5 de outubro de 2023
Opinião espontânea
Resposta da Eternal Petals
Hello Leanne,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Excellent price great product
20 de setembro de 2023
Resposta da Eternal Petals
Hello Douglas,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Absolutely gorgeous.will be ordering…
Absolutely gorgeous.will be ordering more.
26 de setembro de 2023
Resposta da Eternal Petals
Hello,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Resposta da Eternal Petals
Dear SG,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Resposta da Eternal Petals
Dear Derbyshire,
We're so happy to hear that you loved our Service.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
A great gift for a loved one
A great gift for a loved one, well happy with the whole thing
28 de agosto de 2023
Resposta da Eternal Petals
Dear Darren,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I've not recieved the item I purcahsed
30 de agosto de 2023
Resposta da Eternal Petals
Dear Daniel,
Please accept our apologies for the inconvenience. Upon checking, we see that your order is delivered.
Please note that you've placed order after working hours hence the order was shipped on next working day followed by weekend.
Let us know if you need any further help.
Best Wishes
EP Team
Resposta da Eternal Petals
Dear Baz,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Delivered in bad condition
10 de agosto de 2023
Resposta da Eternal Petals
Dear Rashid,
We appreciate you taking the time to review your experience, and we are very sorry for finding out that the item you have received did not match your expectations.
We take our reviews very seriously, so we want to rectify the issue by requesting you to send us a picture/s of the item received to our email support@eternalpetals.com for us to take the necessary actions.
Providing a great customer experience is very important to us, and we would like to do everything we can to make things right for you.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
Resposta da Eternal Petals
Dear Carol,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I still have not received my package
I still have not received my package. The delivery hasn’t updated in two days. There hasn’t been any follow up on where my delivery is.
7 de agosto de 2023
Resposta da Eternal Petals
Dear,
We’re sorry to hear you’ve been experiencing issues with the delivery of your order.
We use 3rd party courier partners to deliver our order and we try best practices to ensure there are no issues with the delivery. As we don’t have complete control over their logistics sometimes issue can arise. We’ve forwarded your feedback to concern courier team to ensure this doesn’t repeat.
We've resolved your issue via email.
If you’ve any further issue, then we request you to please reach out to us on our email support@eternalpetals.com
Kind Regards,
EP Team
Shipping was faster than expected
Shipping was faster than expected. They were packaged very securely to avoid any transportation damage. They are beautiful....my wife loved them. They come with care instructions so you are not guessing.
31 de julho de 2023
Resposta da Eternal Petals
Dear George,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Resposta da Eternal Petals
Dear Dawn,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Not a surprise any more
They done OK easy to use website and order but when sending it to another country I paid the delivery charge which was asked by eternal petals but got a message from customs in that particular country for more money eternal petals should have said that during the ordering of goods the surprise has now turned into a bit of a nightmare the person receiving having to pay customs and hopefully get it before they leave the country to come home
26 de julho de 2023
*** Scam Alert ***
*** Scam Alert ***
Ordered 13-Feb-2023 - still not delivered
140 days later, they sent an invoice
Still not received the goods
Top Tip: KEEP CLEAR, if you have ordered and being ignored, contact your credit card company and report the scam.
There seems to be a robot response to any comments thanking us for being gullible and please contact support at blah blah blah - guess how many times I've had a response? Yep, it's a delaying scam !!!
2 de julho de 2023
Resposta da Eternal Petals
Hello Bob,
Please accept our apologies for the inconvenience.
Due to unprecedented surge in order volume during valentines week followed by operation issue we had delays in order delivery. We've taken necessary steps to ensure it doesn't repeat.
Regarding your order, the refund of the total order has already been issued to original mode of payment.
While we understand that the current scenario was not as per your expectations but we hope you'll give us a chance to serve you and make you happy in near future.
Best Wishes
EP Team
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