Eternal Wigs  Opiniões 151

TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been very self conscious about my thinning hair, especially as it was front and centre so difficult to hide. From start to finish, the whole experience was exciting and emotional. I am absolute... Ver mais

Classificada 5 em 5 estrelas

Amazing experience from start to finish! The quality of the human hair wig I purchased is incredible so soft, natural looking, and easy to style. I also visited the salon in Scotland, and the staff we... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This company has completely restored my confidence. The wig looks so natural that no one can tell I’m wearing one! The salon in Scotland is fantastic—professional, clean, and very welcoming. The staff... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My friend at prestige hair studios Wicklow bought a wig here, it came dirty used, the wrong colour and the wrong measurements. It cost €967, eternal wigs were made aware of these issues immediately an... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

151 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 84% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Very Happy

I've bought three wigs from here, and they're all perfect! The quality is so good, and I wear them daily. I even get compliments at work - they look that real!

13 de julho de 2024
Classificada 1 em 5 estrelas

To begin with a better customer service…

To begin with a better customer service I made my purchase in April of 2024 waited about 3 months for my purchase and when I finally received it it was the wrong color I went through hell to return it because it came ups and to return it it would have cost me $ 250 so I took it to the post office it still cost $ 30 to return it when I emailed them what the problem was being the wrong product and the $ 30 all they responded with sorry will send the correct one after I sent them several pictures of what I gad originally picked out still no $ 30 refund so now here it is September and finally got the package on August 28 I opened the package and couldn’t believe what I saw the wig was finally the right color but what I ordered was 16” in length was barely 12” and so cheaply made it was not worth the almost $800 I actually paid for so I emailed them immediately that same day and here it is September 7 and no response the wig has not been altered in anyway shape or form as soon as I saw it I was totally disappointed and disgusted after all this time and still the wrong product after all this I would suggest please don’t do business with this company at all run the other way I should have stuck with the original company I always bought from and that’s moramode highly recommend

11 de abril de 2024
Opinião espontânea
logótipo da Eternal Wigs

Resposta da Eternal Wigs

Thanks for messaging us and we are in touch with you already to resolve this.Thanks
Alex

Classificada 2 em 5 estrelas

It was my first time ordering and…

It was my first time ordering and waited almost 3 months for my purchase and when it finally arrived it was the wrong item it cost me $30 to mail it back and asked for refund for the $30 and also asked for the right item I was assured the right item will be sent out still waiting

25 de junho de 2024
Classificada 3 em 5 estrelas

Delighted with my first hair topper but very disappointed about my 2nd order and lack of communication

This was my first hair topper and I was extremely nervous that it would not look natural but everyone so far, including my hairdresser, are amazed at how it looks! I'm SO happy with it. However, when I ordered exactly the same topper on 29th October but a longer length, the 2nd topper I received was not the same so I returned it. It's now February 2025 and I have not received anything and have requested a refund both via email and on WhatsApp. I am waiting for a reply as I am owed £165.75 and would like my money back.

4 de abril de 2024
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Resposta da Eternal Wigs

Thank You Zoe,This means so much to hear this.

Classificada 1 em 5 estrelas

The wig does not appear same pixie as the…

The wig does not appear same as the photo, I felt it was very synthetic despite selling as human hair, it was a pixie wig, the middle part had strands that won't lie down , had to use glue. The wig was also leaving black stains. More than disappointed, £100 for a purchase I can't even wear!

4 de março de 2024
Classificada 1 em 5 estrelas

Don’t buy from them it’s Indian dry…

Don’t buy from them it’s Indian dry horse hair the sell.
Please think twice when you spend so much money like me on hair!
What’s not worth it!

17 de novembro de 2023
Opinião espontânea
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Resposta da Eternal Wigs

Hello
Apologies but we dont have a record of your order.Can you send us an email with your details and what you ordered and we will look into this
Thank you
Lily

Classificada 5 em 5 estrelas

Never shop anywhere else for hair, EVER

This is my 2nd purchase from Eternal Wigs, I got the Bella hair and just WOW WOW WOW!!! The quality of the hair and the fit is just amazing, I wore her today for the first time and got lots of compliments, and for the price? I just don’t know how Eternal do it when other outlets would probably charge £1000’s for such quality. I would never ever ever ever use another company for my hair. Eternal are amazing. Thank you

8 de março de 2024
Opinião espontânea
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Resposta da Eternal Wigs

Thank you Emma for your lovely review

Classificada 5 em 5 estrelas

I keep coming back for more!

I have now made 3 orders through Eternal Wigs and I am extremely happy with the quality of the hair.
I had reservations prior to my first order, however I had no reason to worry! The wigs (I have only ordered human hair wigs) are fantastic and I get many compliments from work colleagues. The first wig is still going strong, despite it being well over a year old, wearing it nearly every day and subjecting it to quite a bit of heat...I just wanted to mix it up with some new colours/styles!
The Customer Service was also very quick to respond, as I contacted them on the most recent occasion to chase up my order (there was a very mild delay).

31 de janeiro de 2024
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Resposta da Eternal Wigs

Thank You Safi,Appreciate your review

Classificada 2 em 5 estrelas

Long delivery

Long delivery , hair doesn’t feel real ,more dry.

23 de janeiro de 2024
logótipo da Eternal Wigs

Resposta da Eternal Wigs

Hi Alex
Sorry to hear that.Can you send us an email with the information in order to look into this.All our toppers are made with real hair but we can look into this for you
Thank you
Lily

Classificada 5 em 5 estrelas

I am extremely happy with my wig from…

I am extremely happy with my wig from Katie. It was so nice to buy one with a great fit, style, good hairline and pre bleached knots. Which I haven’t had to alter in anyway. Also the photos are true to what you get. The only downside is that the lace on my black haired wig is a bit too dark. Some foundation and lace melt spay has helped hide the hairline. Katie is great at replying to any questions and has said that they are looking at the option of having transparent lace very soon. I am looking forward to buying another when they do. 5* for great customer service, a true photo of what you are purchasing and great quality.

16 de fevereiro de 2024
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Resposta da Eternal Wigs

Thanks so much Lucy.Happy to hear this

Classificada 1 em 5 estrelas

The wig I received was not as…

The wig I received was not as advertised and looked damaged. I contacted the listed email along with pictures asking for a refund. No response since. Followed up, no response. The wig was over $1000

8 de janeiro de 2024
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Resposta da Eternal Wigs

Hi Carolyn
Sorry to hear you are dissatisfied.I believe we are in touch by email to understand the issue better.
Thanks
Lily

Classificada 1 em 5 estrelas

This company is not worth considering …

This company is not worth considering when things go wrong ie firstly they did not provide me with a wig that was wearable and secondly when trying to correct their mistake they posted it to me by Royal Mail who lost it .. I requested my money back repeatedly which was over £1100 but they have refused to answer my emails text messages and phone calls and I have still not got my money back ..
I am feeling extremely let down and depressed with the whole situation .. I would never recommend this company .

22 de janeiro de 2024
Opinião espontânea
logótipo da Eternal Wigs

Resposta da Eternal Wigs

Hi Lisa
Sorry to hear about this.Your Parcel was sent via Royalmail with proof of delivery.Royalmail advised us the parcel was delivered to the right address with the geo location map as proof.We have been in touch with them and the parcel was delivered to the stated address.
Thank you
Sarah

Classificada 1 em 5 estrelas

Bad quality hair.

Bad quality hair.
I bought for the third time now but the quality of this hairpiece is horrible.
I’m wearing it for one week and I look like a stray cat with my hair.
250 usd I can throw I the garbage can, and also the color was not like the picture.

Useless and a shame they sell this!

19 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed

The Oder took over 3 months to arrive. Communication with company was scant concerning delay. When order was received it was damaged and apparently a used or returned item. The wig color was not as pictured on the site and the description of color did not match either. For over 4 weeks I have been trying to get a response from the company concerning my complaint and return. The only response was to tell me that “they were on holiday and would get back to me soon “

15 de janeiro de 2024

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