B. Holding Opiniões 78

Resposta da B. Holding

11/01/2026

Hi Chloe,

We’re really sorry to read this, because what you’ve described isn’t the experience we aim to deliver. We manage around 110–160 bookings most weekends with roughly a 97% attendance rate, and when cancellations do happen it’s most commonly due to genuine illness. That said, we’re not perfect, and we admit we occasionally get things wrong.

To be completely clear, we do not run scams — and we strongly refute that suggestion. If an entertainer becomes unavailable close to the booking time, we’ll always try to source a replacement, but depending on where the booking is located and how last-minute the change is, additional travel costs can sometimes apply. However, this should be explained clearly, handled professionally, and never feel like pressure or a surprise.

Because no town/city is mentioned in your review, it’s also worth noting that in some rural areas we experience higher cancellation rates due to the limited availability of entertainers — and that can make last-minute replacements more challenging and travel-heavy.

We’d really like to look into the exact booking, the messages sent, and what was said to you versus the entertainer, as that doesn’t sound right. Please email us with the booking name/date and any screenshots you have, and we’ll investigate properly and come back to you directly.

info@evengo.co.uk

Gemma

Resposta da B. Holding

8/11/2025

Hi James

I’m really sorry to hear that your party for tomorrow was cancelled at such short notice due to illness and that you’ve been left feeling let down and unable to make other arrangements. We completely understand how upsetting that is, especially when you’ve been looking forward to the day and feel like your trust has been broken.

Whenever we have to cancel a booking, we always discuss the full range of options available so you’re not left without support. If you feel this hasn’t been properly explained to you, or you have not been clearly offered your options, please email us straight away so we can put this right and go through everything with you personally.

We are not perfect, and we admit we occasionally get things wrong, but we do care deeply about our customers and their events, and we want the chance to properly review this for you.

Please contact us with your name, booking number and best contact details at info@evengo.co.uk
so I can look into this for you directly.

Gemma

Resposta da B. Holding

25/10/2025

Hi Ellie

We’re sorry to hear about your experience. As we only use Reviews.co.uk for verified reviews, we’re unable to identify your booking from this post.

From your message, it seems you contacted us last night, which suggests your booking was scheduled for today.

Please note that if a booking is cancelled, you always have the option to:

- Proceed with an alternative arrangement, or
- Request a full refund.

Kindly reach out to us at info@evengo.co.uk as soon as possible so we can assist you directly, given that your booking date is today.

Best regards,

The Evengo Team

Resposta da B. Holding

25/10/2025

Hi Brooke,

We’re sorry to hear about your experience, though unfortunately, we’re unable to identify your booking as we only use Reviews.IO for verified reviews (where we have over 1,050 genuine customer reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

We can assure you this is absolutely not a scam. We handle between 110–160 bookings every weekend and maintain around a 97% attendance rate. The small percentage of cancellations we do experience are typically due to illness, and in areas where entertainer availability is limited, we sometimes face challenges replacing them at short notice.

It sounds like your booking may have been affected by one of these unforeseen circumstances. While we always aim to provide the entertainer requested, occasionally illness can impact their ability to attend, and we do our best to offer suitable alternatives. We are not perfect, and we admit we occasionally get things wrong, but we never operate with dishonest intent.

We’d really like to look into this properly for you — please get in touch with us directly at info@evengo.co.uk
so we can assist further.

Kind regards,
Gemma

Resposta da B. Holding

6/10/2025

Hi Steven,

We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1050 verified reviews – https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

We can confidently assure you that we are not a scam. We handle between 110–160 bookings every weekend with around a 97% attendance rate, and in the rare 3% of cases where an entertainer cannot attend—often due to illness or limited availability in rural areas—it is clear in our policy that any booking where the entertainer does not attend is refunded in full.

We’re really sorry to hear that you experienced an issue, and we’d like to look into this for you. Please get in touch with us at info@evengo.co.uk
so we can confirm your details and arrange your refund in line with our policy.

Warm regards,
Gemma

Resposta da B. Holding

Actualizada a 29/09/2025

Hi Lindsey,

We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1050 reviews https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

We are genuinely sorry to hear that your experience did not meet your expectations. We are not perfect, and we admit we occasionally get things wrong.

It’s impossible for us to know the exact service and SKU you are referring to in your booking. We do apologise if what was delivered felt much shorter and not what you had anticipated.

You also mentioned that your entertainer arrived an hour late. Entertainers may occasionally experience delays, and they are expected to communicate this with the client, so I completely understand your frustration if this did not happen in your case.

Please don’t hesitate to reach out directly at info@evengo.co.uk
so we can look into this further for you.

Best regards,
Evengo

Resposta da B. Holding

18/09/2025

Hi Anastasia,

We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 997 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk
).

We completely understand your disappointment. While every effort is made to ensure the chosen entertainer attends, unforeseen illnesses can sometimes affect their availability, and on rare occasions this does mean a different entertainer has to step in at the last minute. We are not perfect, and we admit we occasionally get things wrong, especially when props or preparation do not meet expectations.

We handle between 110–160 bookings every weekend, the small percentage where things don’t go as planned is usually down to illness or limited availability in certain areas, and unfortunately this can sometimes result in changes that are more noticeable than we would like.

We truly regret that your experience fell short of what you had booked for such an important celebration. Please do reach out to us directly at info@evengo.co.uk
so we can look into this further and offer you the support you deserve.

Best wishes,
Gemma

Resposta da B. Holding

8/09/2025

Dear Jade

We are unable to identify you as we only use Reviews.IO for verified reviews.

That being said, I can see how upsetting this must have been for you, especially as you were left waiting on the night of your sister’s 30th when you had already dealt with the disappointment of the first entertainer being unwell.

We are not perfect, and we admit we occasionally get things wrong, but I completely understand how you feel let down by the lack of communication and the no-show, which is absolutely not the level of service we aim to provide.

We handle around 110–160 bookings every weekend with a 97% attendance rate, and when cancellations happen, illness or last min emergencies is almost always the reason.


I appreciate that none of this changes the fact that your evening didn’t go as planned, and I’m genuinely sorry for the upset it caused at such an important celebration.

Please do get in touch with me directly at info@evengo.co.uk
so I can look into this further for you.

Best wishes,
Gemma

Resposta da B. Holding

8/09/2025

Hi Lorraine

We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 997 reviews here
). That said, we are really sorry to hear about your experience. We are not perfect, and we admit we occasionally get things wrong.

We do handle between 110–160 bookings every weekend with around a 97% attendance rate, and sadly the main reason for cancellations is illness (or last-minute emergencies). In situations where this happens, we do our best to find a suitable replacement quickly, but we completely understand your disappointment when the entertainer you originally booked was unavailable at short notice. While every effort is made to secure the chosen entertainer, unforeseen illnesses can sometimes impact their availability, and we acknowledge that this can be especially frustrating when you’ve planned around it and informed your guests.

We appreciate you taking the time to share your experience, and I truly hope the entertainer who stepped in helped bring some enjoyment to the event despite the disruption. If you’d like to discuss this further, please feel free to reach out to me directly at info@evengo.co.uk


Best wishes,
Gemma

Resposta da B. Holding

11/08/2025

Hi Thea,

We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1000 reviews:

We are truly sorry to hear about your experience. We want to address your concerns directly - we can assure you that we are not a scam company. We handle between 110–160 bookings every weekend.

In your case, we understand your disappointment that the entertainer you originally booked was unavailable. While every effort is made to ensure the chosen entertainer attends, unforeseen illnesses can sometimes impact their availability, and when this happens, we always try to arrange a suitable replacement. We are not perfect, and we admit we occasionally get things wrong, but we never set out to let our customers down.

If you would like us to look into this further and see what can be done to resolve your concerns, please email us at info@evengo.co.uk so we can assist you directly.

Gemma

Resposta da B. Holding

12/07/2025

We question the authenticity of this review. We are rarely involved in wedding events, and the details mentioned do not align with our services. Neither we nor Trustpilot share customer contact details due to privacy regulations, so it would not be possible to speak to previous clients as claimed.

However, if this is a genuine experience, please accept our apologies and contact us directly at info@evengo.co.uk so we can look into it.

Evengo Team

Resposta da B. Holding

10/07/2025

Hi Gustavo,

Sorry, but we’re unable to identify you as we only use Reviews.IO for verified reviews, where we currently have over 1000 genuine customer reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk.

We’re genuinely sorry that we were unable to deliver your original booking — we know how disappointing that can be, and we do apologise. In rare cases, usually due to illness or limited availability in some areas, a cancellation is unfortunately unavoidable. In your case, It seems we offered a replacement to ensure your event could still go ahead, and you chose to proceed with that alternative.

It’s important to clarify that when a replacement is accepted, all standard booking terms still apply, including our policy on refunds. If a customer chooses to continue with a replacement booking, a refund would not be issued, as the service has been fulfilled under the agreed terms. We can only act based on what you confirm to us at the time, and all available options and conditions are clearly outlined during that process.

If you’d like to discuss this further, we’d be happy to look into the details. Please contact us directly at info@evengo.co.uk.

Warm regards,
Customer Experience Team

Resposta da B. Holding

23/06/2025

Hi Alvaro,

Thanks for your feedback. We're unable to identify you as we only use Reviews.IO for verified reviews.

We completely understand that communication is key, especially when changes to a booking are involved.

If you've contacted us to explore cancellation options and mentioned cancelling the event, we would have taken that as confirmation to proceed with a cancellation — we can only act on the information provided to us at the time.

If your experience was anything less than that, we’re very sorry to hear it and would like to look into it further. Please feel free to reach out directly so we can try to make things right: info@evengo.co.uk

Kind regards

Gemma

Resposta da B. Holding

14/06/2025

Hi George,

Thank you for sharing your feedback. We’re truly sorry that your experience with us didn’t meet the high standards we aim to provide. We understand how disappointing it must have been to have your event cancelled at such short notice, especially with the short timeline to make alternative arrangements.

We are not perfect, and we admit we occasionally get things wrong. Communication is an area we always strive to improve, and we deeply regret that you didn’t receive a more personal and timely update regarding your cancellation. We are constantly working on improving these processes to ensure this doesn’t happen again in the future.

Regarding your specific concern, we manage around 110 to 160 bookings each weekend with above 95% attendance rate. However, illness or a lack of available entertainers in certain areas can sometimes lead to cancellations that we can’t always avoid or replace on such short notice. We understand how frustrating that can be.

If you would like to discuss your experience further or if there’s anything else we can assist you with, please don’t hesitate to get in touch with us at info@evengo.co.uk.

Kind regards,
The Team

Resposta da B. Holding

1/06/2025

Dear Gavin

We’re unable to identify you as we only use Reviews.IO for verified reviews.

However, I’ll do my best to respond to your comments based on what you've shared.

We’re genuinely sorry to hear how things played out for you. We completely understand how frustrating it must have felt — especially when you’re trying to plan something last-minute and the communication hasn’t been clear.

We handle between 110 and 160 bookings every weekend with a 97% attendance rate. In the rare instance where we’re unable to provide an entertainer, we take full responsibility and always put things right — no question.

But if a customer cancels on the same day, while we’re still actively working to fulfil the booking, that’s treated very differently. We’re always upfront about that, as it’s clearly outlined during the booking process.

We’re not perfect, and we admit we occasionally get things wrong — and when we do, we own it.

If you’d like us to take another look at your case, please reach out directly.

You can contact us at info@evengo.co.uk — we’re here to help.

Warm regards,
Gemma

Resposta da B. Holding

Actualizada a 28/05/2025

Hi Lola,

Sorry to hear this.

We’re unable to identify you as we only use Reviews.IO for verified reviews (where we have over 997 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk).

We completely understand how frustrating it must have been to experience a cancellation on the morning of your hen do. We are sincerely sorry that your plans were disrupted—that is never the outcome we want for anyone. While we handle around 110 to 160 bookings each weekend with approximately a 97% attendance rate in West Midlands, the small percentage that do get cancelled are almost always due to illness or last-minute personal reasons by the entertainer.

We’re definitely not perfect, and we admit we occasionally get things wrong. However, we want to be absolutely clear—this is not a scam. We are a registered business with hundreds of verified customer reviews, and our team works incredibly hard to ensure successful events. Illnesses, while rare, are real and beyond our control, and when they happen, we are always doing our best to resolve things quickly and fairly.

If you'd like to discuss your experience further, you’re very welcome to reach out to us directly at info@evengo.co.uk.

Warm regards,
Gemma

Resposta da B. Holding

27/05/2025

Hi Crop Croppa,

We are unable to identify you as we only use Reviews.IO for verified reviews, where we have over 997 genuine customer experiences

We’re really sorry to hear this feedback—especially knowing how important it is for a stag do to run smoothly and deliver on expectations.

We are handling around 110–160 bookings each weekend and currently maintain a 97% attendance rate. So we are not perfect, and we admit we occasionally get things wrong.

If there was a breakdown in communication regarding the event address, that’s certainly something we’d want to look into and learn from to make sure it doesn’t happen again.

Please do reach out to us directly at info@evengo.co.uk so we can fully understand what went wrong and see how we can support you further.

Warm regards,
Gemma

Resposta da B. Holding

27/05/2025

Hi Bethany,

We're sorry to hear about your experience. Unfortunately, we are unable to identify you as a verified client, as we only use Reviews.IO for verified reviews.

We genuinely understand how upsetting and frustrating it must have been to face a cancellation on the day of your event. As a team that works hard to ensure everything runs smoothly, we know how disappointing it can be when things go wrong — and we admit we are not perfect and occasionally fall short.

We’d like to clarify that in some areas, we experience higher cancellation rates due to the limited availability of entertainers. While we always aim to deliver the exact acts as booked, unforeseen illnesses or travel issues can sometimes disrupt plans with very little notice, despite our best efforts.

It’s truly unfortunate that this situation led to the cancellation of your event and impacted other services you had arranged. That’s never the experience we want any of our clients to have.

Again, sorry to hear this.

Warm regards,
Gemma
On behalf of the team at Evengo

Resposta da B. Holding

Actualizada a 12/05/2025

Hi Sophie,

We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 997 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk), but we’re really sorry to read your feedback.

We completely understand your frustration — especially after agreeing to a replacement act and then being let down on the day.

While every effort is made to ensure an entertainer attends as planned, unforeseen illnesses and travel issues can unfortunately disrupt even the best-laid plans.
We’re not perfect, and we admit we occasionally get things wrong, but it’s simply not true that we have no intention of sending someone — we are absolutely committed to fulfilling every booking.

In some rural areas, we do experience higher cancellation rates due to the limited availability of entertainers, and this can sadly impact bookings at short notice.

We genuinely regret that this was your experience and would really like to understand more. Please don’t hesitate to contact us at info@evengo.co.uk.

Warm regards,
Gemma