B. Holding Opiniões 78

Resposta da B. Holding

24/05/2024

Hi Luke,

We're truly sorry to hear about your experience. As we only use Reviews.IO for verified reviews, we are unable to identify you in our system.

However, we want to assure you that we are not a scam in any shape or form. We are committed to making sure every customer is 100% happy, but we acknowledge that we sometimes fall short.

We take your concerns very seriously. Please reach out to us at complaint-team@evengo.co.uk so we can investigate your concerns further and work towards a resolution.

Thank you for your understanding.

Best regards,
Gemma

Resposta da B. Holding

17/05/2024

Dear Rachel,

Thank you for taking the time to provide feedback. We want to assure you that we take customer satisfaction very seriously and always strive to deliver the best experience possible.

We believe there may have been a misunderstanding, as the company name you mentioned does not match ours. We are dedicated to ensuring every customer's happiness, although it's not always feasible to meet every expectation.

We noticed you've left two reviews under the same name but haven't contacted me directly. We would appreciate the opportunity to address your concerns directly.

Please reach out to us at your earliest convenience at

complaint-team@evengo.co.uk

or call 020 3880 5753

or contact the bookings team on info@evengo.co.uk

Your feedback is valuable to us, and we're committed to resolving any issues you may have.

Thank you for your understanding.

Warm regards,


Gemma

Resposta da B. Holding

Actualizada a 12/05/2024

Dear Megan,

Thank you for sharing your feedback with us through Reviews.IO, where only verified reviews are posted. We regret to hear about your disappointing experience. We would like to clarify a few points as we work towards understanding and resolving the situation.

We deeply apologize for any inconvenience this may have caused you and want to assure you that your experience is not reflective of our usual standards. We are continuously working on improving our services and appreciate your patience and understanding.

Please feel free to reach out to us at complaint-team@evengo.co.uk for any further assistance or to discuss this matter in more detail.

Thank you once again for your feedback. We are not perfect, but we are committed to making things right.

Best regards,

Gemma

Resposta da B. Holding

11/05/2024

Hi Danielle,

Thank you for taking the time to share your feedback. As we primarily use Reviews.IO for verified reviews and we don’t have details on the city, we're unable to verify your booking. In some rural areas, unfortunately, we do experience a higher rate of last-minute cancellations due to the limited number of entertainers available.

We genuinely apologize for the inconvenience caused by the entertainer’s illness and the subsequent miscommunication. We understand how important it is for special events like your sister's hen do to go smoothly, and we’re sorry to hear that your experience did not meet your expectations. While we strive to ensure each entertainer can perform as scheduled, unforeseen circumstances like illness can sometimes prevent this.

Please rest assured, it’s never our intention to disrupt your plans. We aim to provide clear communication and we regret if this was not the case. Our team is dedicated to resolving any issues that arise, and we encourage you to reach out directly to our complaints team at complaint-team@evengo.co.uk for any further assistance.

We’re continuously working to improve our services and your feedback is invaluable in this process. Thank you again for bringing this to our attention.

Best regards,

Gemma

Resposta da B. Holding

4/05/2024

Dear Kathy,

Thank you for taking the time to share your experience. We are committed to delivering excellent service and entertainment, and it's clear we didn't meet those standards in your case. We sincerely apologise for the inconvenience and frustration caused during your friend's hen party.

We value transparency, which is why we only use Reviews.IO for verified reviews. Unfortunately, without specific details like your city name, it can be challenging to investigate the issues thoroughly. In some rural areas, the availability of entertainers is indeed more limited, leading to a higher cancellation rate, which we strive to manage proactively.

I'm sorry to hear about the confusion regarding the entertainer's type and the last-minute changes. We always aim to secure the chosen entertainer; however, unexpected illnesses can disrupt these plans. We appreciate that entertainers should communicate any delays promptly and clearly.

We understand the importance of responsive customer service, and it's disappointing to hear you struggled to reach us. Please feel free to directly email our complaint team at complaint-team@evengo.co.uk, and we will ensure your concerns are addressed promptly.

We recognise that we are not perfect and are actively working on improving every aspect of our service. Your feedback is invaluable to us and will be taken seriously as part of our ongoing efforts to enhance our customer experience.

Thank you again for your honest feedback.

Warm regards,

Gemma

Resposta da B. Holding

26/04/2024

Dear Karen,

I hope this message finds you well. I wanted to clarify our cancellation policy (which you agreed prior booking) for your understanding. Our entertainers depend heavily on scheduled bookings to organise their availability for events. Consequently, should a booking be cancelled, especially close to the event date, we are obligated to compensate our entertainers. As they are self-employed, they rely on these commitments to support their livelihood, primarily through weekend bookings.

We do hope you understand this.

Should you have any more questions or need further assistance, please don't hesitate to contact our team at complaint-team@evengo.co.uk.

Warm regards,

Resposta da B. Holding

22/04/2024

Hi Bruce

Thanks for your message.

We are glad that we manage to arrange everything.


Thanks again

Resposta da B. Holding

15/04/2024

Dear Jon,

Thank you for bringing your experience to our attention. As we only use Reviews.IO for verified reviews, we're unable to locate your booking without additional details. We regret hearing about the last-minute cancellation and understand the frustration caused by the lack of communication you've described. At Evengo, we strive to ensure clear and timely updates, especially in unexpected situations like illness, which can unfortunately affect availability.

We acknowledge that in some rural areas, our network of entertainers is limited, which can lead to a higher cancellation rate. However, this does not excuse the lack of communication regarding your deposit, and we sincerely apologize for this oversight.

We want to make this right. Please contact our complaint team at complaint-team@evengo.co.uk with your booking details so we can look into this matter thoroughly and assist you further.

We appreciate your feedback as it helps us improve our services. Thank you for your patience and understanding.

Warm regards,

Gemma

Resposta da B. Holding

9/04/2024

Dear John,

Thank you for sharing your experience. As we utilize Reviews.IO for verified reviews and without specific booking details, it's difficult for us to directly address the specifics of your situation. We want to acknowledge the frustration that comes with a last-minute cancellation, especially without a mention of a refund in such circumstances.

In some rural areas, we face challenges due to the limited availability of entertainers, which sometimes leads to cancellations. We always strive to ensure that our entertainers are prompt and communicate any potential delays. Although we do our utmost to secure the entertainer of your choice for your event, unexpected issues such as illness can occasionally prevent this.

It's important for us to clarify that in situations where a cancellation is initiated by us, we are committed to ensuring that every customer affected is refunded appropriately. We regret any misunderstanding or inconvenience this may have caused you.

We would like the opportunity to look into this further for you. Please reach out to us directly at complaint-team@evengo.co.uk with more details about your booking so we can assist you personally.

We are continuously working to improve our services and appreciate your feedback as it helps us in this journey. We're here to help and look forward to resolving any outstanding issues you may have.

Best wishes,

Gemma

Resposta da B. Holding

9/04/2024

Dear Wendy,

Thank you for taking the time to leave your feedback. Since we solely rely on Reviews.IO for verified reviews and your submission lacks specific details that would help us identify your booking, it's challenging for us to directly address your concerns. Additionally, without a mentioned city, it's important to note that in some rural areas, we face a higher cancellation rate due to the limited number of entertainers available.

We understand how disappointing it must be to not have your expectations met, especially when a deposit has been involved. It's never our intention for anyone to feel let down. We acknowledge that our entertainers, on rare occasions, may be delayed and we always encourage them to communicate any tardiness. We also strive to ensure the booked entertainer is available for your event, but unforeseen circumstances such as illnesses can sometimes affect this.

While we aim for perfection, we admit that there are instances where we might not meet our own high standards. We deeply regret any inconvenience this has caused you and the others affected on the night in question. We're committed to improving and ensuring such situations are handled better in the future.

For a more detailed discussion and assistance regarding your experience, please reach out to us at complaint-team@evengo.co.uk. Your satisfaction and feedback are incredibly important to us, and we're here to help address any issues or concerns you may have.

Best regards,

Gemma

Resposta da B. Holding

9/04/2024

Dear Jo,

First and foremost, thank you for taking the time to share your feedback. As we exclusively rely on Reviews.IO for verified reviews, we regret that we cannot directly identify your booking without more details. However, we are deeply concerned to hear about your experience and are here to address it immediately.

We understand how disappointing it can be to face a cancellation, especially on short notice. In certain rural areas, we do encounter higher cancellation rates due to the limited number of entertainers available. We are continuously working to expand our network to provide reliable service across all regions.

It's essential for us to clarify that we are a legitimate business, fully compliant with all regulatory requirements, and the suggestion of us being a scam is not accurate. We take such concerns seriously and are committed to providing a transparent and trustworthy service.

We acknowledge that there may be occasions when entertainers face delays or have to cancel due to unforeseen circumstances, such as illness. We strive to communicate any changes as swiftly as possible and work diligently to find suitable replacements to avoid disappointment.

While we aim to ensure every booking is fulfilled as requested, we recognize that we are not perfect and mistakes can happen. Your feedback is invaluable in helping us improve our services and rectify any areas where we may fall short.

For further assistance or to discuss your experience in more detail, please reach out to our dedicated team at complaint-team@evengo.co.uk. We are eager to resolve this matter to your satisfaction and restore your confidence in our services.

Warm regards,

Gemma

Resposta da B. Holding

9/04/2024

Dear Tania,

Thank you for taking the time to share your experience with us. Since we solely use Reviews.IO for verified reviews, without a city name or further details, it's challenging for us to identify your booking specifically. It’s important to note, particularly in areas like Inverness, we face a higher-than-usual cancellation rate due to a limited number of entertainers available.

We truly understand the frustration and disappointment you felt when your plans for your son's 30th birthday didn't unfold as expected. The situation you described is not the standard we strive for. We do our utmost to ensure that if an entertainer is unable to make it due to unforeseen circumstances, such as illness, we provide alternatives to keep the celebration on track. However, we acknowledge that communication regarding any changes or delays should be timely and clear.

Your feedback is invaluable in helping us improve. We want to assure you that we are a legitimate, tax-compliant limited company, deeply committed to providing a memorable and enjoyable experience. Operating with an average of 79 bookings weekly nationwide, we aim for excellence but admit that sometimes we fall short.

To discuss your experience further and explore how we can better serve you, please contact us at complaint-team@evengo.co.uk. We're here to listen and work towards a resolution that meets your expectations.

Warmest regards,

Gemma

Resposta da B. Holding

Actualizada a 9/04/2024

We truly appreciate you taking the time to share your feedback with us. Since we rely exclusively on Reviews.IO for verified reviews, without a mention of the city, it's difficult for us to directly identify the specifics of your booking. We want to start by acknowledging that, particularly in certain areas like Inverness, the challenge of securing entertainers can lead to higher cancellation rates, which we continually strive to manage effectively.

It's clear from your account that your experience did not meet the standards we aim for, and for that, we offer our sincere apologies. The lack of communication regarding the change in entertainer and their attire is not the level of service we strive to provide. We understand the importance of these details in the overall experience and regret any inconvenience this has caused.

Please know that our intent is always to fulfill your original request as closely as possible. However, unforeseen circumstances such as illness or, in this case, a last-minute vehicle issue, can sometimes force changes that are out of our control. While we make every effort to notify our customers of such changes promptly, it's clear we failed in this instance, and we are taking your feedback seriously as we look to improve our communication processes.

We're committed to offering enjoyable and memorable experiences, and it's evident we fell short this time. We want to reassure you that we are dedicated to continuous improvement and customer satisfaction.

For further discussion and to address any additional concerns, we encourage you to reach out directly to our team at complaint-team@evengo.co.uk. Your feedback is invaluable to us as we work towards bettering our services.

Warm regards,

Gemma

Resposta da B. Holding

9/04/2024

We regret to hear about your experience. Without your details, as we rely on Reviews.IO for verified reviews, our ability to address your concerns is restricted.

Regarding the images, some entertainers are part-time models and their photos may appear on platforms like Pinterest among others, reflecting their diverse talents and income sources. We're committed to ensuring our advertising accurately represents our services and will review our imagery selection process.

Challenges such as entertainer cancellations do occur, particularly in certain areas, but we always strive for timely communication and suitable substitutions.

As a legitimate, tax-compliant company, we value your feedback and are dedicated to improving. For a detailed discussion, please contact complaint-team@evengo.co.uk.

We appreciate your feedback and are actively working on enhancing our service.

Warmly,

Gemma

Resposta da B. Holding

5/04/2024

Dear Cody,

We’re truly sorry your experience didn’t meet expectations due to an unforeseen entertainer change. We understand this caused disappointment, and we regret not informing you in advance. Your feedback is crucial, and we’re taking immediate steps to improve our communication and service quality.

We value the opportunity to address and resolve your concerns. Please contact us at complaint-team@evengo.co.uk to discuss how we can make things right.

Thank you for your patience and understanding.

Resposta da B. Holding

Actualizada a 9/04/2024

Thank you for taking the time to share your concerns with us. We're deeply sorry to hear about your experience, but we'd like to address your points directly to clarify the situation and how we handle things at our company.

As we prioritize verified feedback, we only recognize reviews through Reviews.IO ( https://www.reviews.co.uk/company-reviews/store/evengo.co.uk ), and without identifying details, we're limited in directly addressing your case. However, we're committed to ensuring every client's experience is positive and transparent.

In response to your experience in Liverpool, we understand the frustration that arises when expectations aren't met. We strive to make all our services available as advertised. However, unforeseen circumstances, such as the availability of specific entertainers due to illness or other delays, can affect bookings. We're continuously working to improve our communication in these instances to keep you informed and to find satisfactory resolutions.

We also want to address the point about our booking system and customer service. Ensuring clear, open lines of communication with our clients is crucial to us, and we're taking steps to enhance accessibility and responsiveness. For any issues or concerns, please reach out directly to our complaint team at complaint-team@evengo.co.uk. They're on hand to provide the assistance and support you need.

It's important to us to reaffirm that we operate as a fully compliant, legitimate limited company. Our aim is to deliver joy and entertainment to our clients, evidenced by the average of 79 bookings we successfully facilitate weekly across the nation. We acknowledge that we're not perfect, but we are dedicated to learning from every piece of feedback to improve and ensure our services meet your expectations.

We firmly deny any claims that our operations resemble a scam. Such allegations are taken seriously, and we're committed to demonstrating our integrity and dedication to our clients through our actions and improvements.

We truly appreciate your feedback, as it is essential for our growth and helps us serve you better. If you're willing to discuss this further, please don't hesitate to contact us. We're here to help make things right.

Warm regards,

Gemma