Exchange4free Opiniões 

54
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been using Exchange 4 Free for several years and I have received prompt, professional service each time I've made a transfer. The rates are competitive and there is clear transparency regardin... Ver mais

Classificada 5 em 5 estrelas

We have used Exchange4free for some years to transfer funds regularly to Africa. Once we had provided the documentation required to set the account up things have run smoothly. We did find initial tr... Ver mais

Classificada 3 em 5 estrelas

Ive used them for since beginning of 2015. adequate service for transfers to bank accounts in PH, USA & RSA. However, poor service when sending money to PH for cash pick up. On balance Transfer Wise o... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

After using exchange4free for nearly a year we have suddenly started getting charged a 244AED ($66) per month corresponding bank charge after making the payment to the E4F bank account. After visiti... Ver mais

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4,1

Bom

TrustScore: 4 em 5

54 opiniões

5 estrelas
4 estrelas
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1 estrela

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4,1

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(54)

1 opinião nos últimos 12 meses

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Classificada 1 em 5 estrelas

I signed up with exchange4free and when …

I signed up with exchange4free and when I tried to send money I was told I needed to send documents for verification, not specifying the documents. I sent a copy of my passport detailing my name, dob and other relevant information(100 points of ID), also I sent a copy of my Victorian drivers license which showed my current address (100 points of ID).
I waited for two weeks only to be told that those documents were not enough so they asked for my bank statement which I provided.
To make matters worse and to prove how incompetent and unorganised Exchange4free is in my opinion, when I made enquires about how the verification process was going they then asked me to provide a copy of my VISA, at that point I lost it.. if mere verification is a big deal for them, how can they be trusted with funds???
Guys get your process together... I'm so disappointed with this.

5 de agosto de 2017
Opinião espontânea
Classificada 2 em 5 estrelas

No money transferred

After a week (according to support it takes 2-3 workdays) the money was (Bank to Bank transfer, EFT) still not in my account. Support (which until then was quite friendly and quick in responding) said, that they cannot find the pay-in. After sending the proof of payment all mails are unanswered and simply ignored. The transaction was then set to "cancelled".
Very dodgy behaviour and useless if money is not transferred.
Could be an interesting service once it is working!

11 de março de 2017
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Hello Christian,

Thank you for taking the time to review us.

Our apologies in this delay. We have referred your query to Client Services who confirmed they have been in contact with you regarding this. Client Service have confirmed that your one transaction was canceled due to the credit card payment being incomplete; the other transaction has since been paid out to you.

Once again, our apologies in this delay in payout. We are known for our superior service and unbeatable rates and are looking forward to demonstrating this in your future transactions.

Please do not hesitate to contact our Client Service Representative if you have any further questions. We would be happy to assist you however we can.

Best Wishes,
The E4f Team

Classificada 1 em 5 estrelas

Excahnge4"FREE"???

After using exchange4free for nearly a year we have suddenly started getting charged a 244AED ($66) per month corresponding bank charge after making the payment to the E4F bank account. After visiting our bank and getting confirmation that the charges came from the corresponding/receiving bank. We contacted E4F where we received little to no help to attempt to recover the money and they keep insisting the charge did not come from them but cannot prove or give a decent explanation. Only saying they have no control over what banks charge for funds being sent, and we should ask our bank to cover the fees.

"No fees or commissions on all amounts! No hidden costs!" - Really??!

15 de dezembro de 2016
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Hi Jacques, thank you for the feedback.

Unfortunately we have no control over what banks charge for funds to be sent. We ensure there are no receiving fees on the other side, but unfortunately we cannot control what the banks charge when funds are sent.

In future, it might be worth opting to ask your bank to cover fees when sending funds to our account.

Classificada 5 em 5 estrelas

Easy and user friendly

Exchange4free is really amazing. I downloaded their new Money Messenger app and I was able to send money to the United Kingdom straight from my mobile phone!
Sending money overseas is so simple and easy!

7 de novembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

I have been using Exchange4free since 2010. There service is phenomenal and I have saved money from their outstanding Fx rates!

7 de novembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

My husband and I decided to use Exchange4free to transfer his yearly dividends as an offshore investment in 2015. This was a large sum of money, and we were obviously hesitant with investing this amount overseas.
The professional service Exchange4free offered us will bring us back again to do the same with his dividends in 2016!

7 de novembro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Fast, Efficient, Reliable Service

When I first heard about Exchange4free, I was a bit suspicious as their service sounded like it was too good to be true.

However, I have been using them for several years now and they live up to all of the claims that they make. They offer the best rates by far. Their rates always beat their transfer competitors and banks BY FAR. Their service is quick and efficient.

I highly recommend Exchange4free.

4 de novembro de 2016
Opinião espontânea
Classificada 1 em 5 estrelas

Funds held for no reason and no indication when they can be collected.

I needed to send cash to Colombia quickly. I paid the company with a credit card and the funds came straight out of my bank. I called to confirm and the funds were received the same day. That was 4 days ago and I'm still being told by their Customer Service team that they're waiting for the Colombian payment agent to "process" my payment. The thing is that western union would have charged me around $70 to transfer the funds at exactly the same exchange rate - but my wife would have received the money within 10 minutes of having sent it. This company is making me wait for no good reason for my wife to collect the funds. They are telling us that the agent will contact the recipient. This is also not true as the agent did not contact my wife the last time either - and that transaction took a week. Do not use this company if you need the money sent quickly or if yoiu need a clear channel of communication with the senders.

5 de outubro de 2016
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Hello Brad

Apologies for the delayed response and that you and your wife were inconvenienced by the delay in payment.

We have followed up with our Customer Service team, and have been informed that your transaction has been successful. According to our system, your transaction was made on the 4th of October and the funds where collected on the 7th of October.

With our cash collection system in Colombia, you are able to collect your cash as soon as the sender’s funds have been paid out, so there should not have been a delay.

We aim to provide efficient service to our clients. Should you encounter any difficulties in the future, please contact us on support@exchange4free.com

Classificada 5 em 5 estrelas

reliable service, quotes beat the bank for rate and no fees.

I was using my banks international transfer, which included a fee at both ends of the transfer, australia to nz. Also the banks exchange rate was very good, exchange4free has always had a better rate, and no extra fees. Lots of communication with txt alerts and emails when using their service which makes it easy.

15 de setembro de 2016
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Hello Patrick

Thank you very much for the feedback. We are happy to hear that you are enjoying our great rates with no hidden costs, transfer fees and zero commissions charged, and attentive customer service!

Have you tried our new ‘Exchange4free’ Money Messenger Chat App? We are always innovating and improving pour product and service offering.

You can now transfer money via this app with speed, simplicity and convenience all on your mobile phone!

We look forward to doing more business with you in the future!

Classificada 5 em 5 estrelas

Did what I expected

Sent £500 to a firm in Zimbabwe as a holiday payment. Did the job without any problems

29 de junho de 2016
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Hello David

Thank you for your feedback. We are happy to hear that you are content with the service you have received!

We transfer money to over 100 countries worldwide, with unbeatable foreign exchange rates and zero additional costs.

We look forward to assisting you with any future holiday payments.

Bon Voyage!

Classificada 3 em 5 estrelas

So so service

Ive used them for since beginning of 2015. adequate service for transfers to bank accounts in PH, USA & RSA. However, poor service when sending money to PH for cash pick up. On balance Transfer Wise offers faster, more reliable service at better rates.

2 de fevereiro de 2016
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Hello Chris

Apologies for the delay in response. Thank you for using Exchange4free for your international money transfers.

Exchange4free offer unbeatable foreign exchange rates, we do not have any hidden costs, transfer or receiving fees on any amount, and zero commissions charged. This makes us favorable amongst our competitors.

We aim to provide efficient service to our clients. Should you encounter any difficulties in the future, please contact us on support@exchange4free.com

We look forward to more transactions with you in the future!

Classificada 4 em 5 estrelas

Pretty decent service

I used Hifx and was greatly disappointed. They do give better quotes than exchange4free but the key difference is exchange4free will deliver your money in full, whereas Hifx seem to just let everyone take a cut without even informing you.
Exchange4free could give better quotes but to be honest I'd rather have the better standard of service. Every time I have been in contact with them they have provided great information and really do make you feel like a valued customer. I'm happy with them and there work.

28 de abril de 2015
Opinião espontânea
logótipo da Exchange4free

Resposta da Exchange4free

Thank you so much for the great review Geoff!

Exchange4free offer unbeatable foreign exchange rates, we do not have any hidden costs, transfer or receiving fees on any amount, and zero commissions charged. This makes us favourable amongst our competitors.

Have you tried our New Chat App ‘Exchange4free’ Money Messenger? You can now make international money transfers with speed, simplicity and convenience from your mobile phone.

We look forward to assisting you with your future money transfers!

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