Staff in store were super friendly and helpful. Living out of the area we made the purchase online. This was an efficient and quick service and despite having placed the order on a Saturday, the item... Ver mais
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Leia as opiniões dos outros
The staff at Exclusive Lighting were so helpful with us in choosing our table lamp. The quality is lovely & we are delighted with this lamp which is the second lamp purchase we have made in 2 days wit... Ver mais
They have a great range of lighting at competitive prices. I ordered two table lamps and two shades. Joanne from Exclusive rang to suggest that the shades I ordered would be too small for the bases, a... Ver mais
Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.
Informações de contacto
c/o Christopher Pratts, 9 Regent Street, LS2 7QN, Leeds, Reino Unido
- Leeds 0113 245 9199
- leeds@exclusivelightingltd.co.uk
- exclusivelightingltd.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The sales team answering the phone very…
The sales team answering the phone very helpful

Resposta da Exclusive Lighting Ltd

Resposta da Exclusive Lighting Ltd
Delivered as promised
Delivered as promised. Nothing more, nothing less. Predictability and reliability essential for online purchases.

Resposta da Exclusive Lighting Ltd
Great quality lighting
Great quality lighting. We were informed that these would be arriving in 2 weeks. Received a phone call to say they were in stock within 1 week.
Great service and helpful staff. Thankyou

Resposta da Exclusive Lighting Ltd
Excellent customer service
Excellent customer service, so refreshing to buy something online and to have real people to deal with and available. I had a small problem with one of the lights I purchased and it was dealt with immediately. Amazing! I will definitely be buying from Exclusive Lights again.
Emma Kyng - Garden Designer

Resposta da Exclusive Lighting Ltd
Good price, good service
Good price, good communication, order arrived on time in good condition, exactly as ordered, fitted working within minutes.

Resposta da Exclusive Lighting Ltd
Everything ok
Exception
Exception support service from the team, genuinely helpful all in all very pleasant experience

Resposta da Exclusive Lighting Ltd
Great quality at great prices and…
Great quality at great prices and delivered to our home address

Resposta da Exclusive Lighting Ltd
Best shop for your lighting needs
Huge choice of fantastic lighting.
Very nice and helpful staff.
Easy access free parking.

Resposta da Exclusive Lighting Ltd
Adorn Wall Light
Love the Adron external wall light design, surface texture & colour as well as the sale price so bought 2 but when home on trying to open just one glass screw cover to test fit the light bulb I found it incredibly difficult to unscrew without a rubber band for grip and completely impossible to screw back on due to a defective thread. Not suitable for an OAP to manage when the light is on the wall at height ! Lights were returned when staff found a 2nd glass could easily be removed however there were none left to replace the defective fitting.

Resposta da Exclusive Lighting Ltd
Great products and service
Hi- really good service. Ordered and arrived in store when expected. Allan at Leeds based Pratts was really helpful and knowledgeable. Thanks very much!

Resposta da Exclusive Lighting Ltd
Service with a smile…
We went to pick the products up and the assistant directed us to the back door where we could bring the car to load up.She was waiting for us and helped load he car.
Nothing too much trouble

Resposta da Exclusive Lighting Ltd
Customer service was very helpful and…
Customer service was very helpful and courteous. Delivery was made on time as promised

Resposta da Exclusive Lighting Ltd
Always ask how the item will be shipped.
The finished goods were perfect but I was not made aware either in store or on the telephone that the whole chandelier was posted completely disassembled very similar to an IKEA FLAT PACK. It took me one and a half hour to assemble.
Would recommend the company.
Company has always been helpful, goods have been delivered promptly and arrived in good condition.
Delivery came on time and those who…
Delivery came on time and those who delivered were friendly and supportive.
Although the goods were well packed BUT I have to repack it to avert damage.
Superb customer service
The lady who served us in Exclusive Lighting, Christopher Pratts, Leeds was extremely helpful. Mum has a severe visual impairment, and your employee spent time with us talking through the various options with regard to ceiling lights and installing different light bulbs so Mum could work out which lighting suited her best. We never felt hurried or pressured into making a decision and she even carried the lights out to my car when I called at the store to collect. In my experience good customer service is hard to come by, so I hope you will pass on our heartfelt thanks for such an understanding and patient employee. Best wishes Carol and Catherine
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