Exclusive Lighting Ltd Opiniões 

196
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Staff in store were super friendly and helpful. Living out of the area we made the purchase online. This was an efficient and quick service and despite having placed the order on a Saturday, the item... Ver mais

Classificada 5 em 5 estrelas

The staff at Exclusive Lighting were so helpful with us in choosing our table lamp. The quality is lovely & we are delighted with this lamp which is the second lamp purchase we have made in 2 days wit... Ver mais

Classificada 5 em 5 estrelas

They have a great range of lighting at competitive prices. I ordered two table lamps and two shades. Joanne from Exclusive rang to suggest that the shades I ordered would be too small for the bases, a... Ver mais

Classificada 5 em 5 estrelas

Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de Iluminação

Escrito pela empresa

We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

196 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(196)

40 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Delivered as promised

Delivered as promised. Nothing more, nothing less. Predictability and reliability essential for online purchases.

17 de janeiro de 2024
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Resposta da Exclusive Lighting Ltd

Thank you for leaving us this review, we really appreciate it!

Classificada 5 em 5 estrelas

Great quality lighting

Great quality lighting. We were informed that these would be arriving in 2 weeks. Received a phone call to say they were in stock within 1 week.
Great service and helpful staff. Thankyou

13 de janeiro de 2024
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Resposta da Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, we really appreciate your comments about our staff and service!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, so refreshing to buy something online and to have real people to deal with and available. I had a small problem with one of the lights I purchased and it was dealt with immediately. Amazing! I will definitely be buying from Exclusive Lights again.

Emma Kyng - Garden Designer

17 de janeiro de 2024
Opinião espontânea
logótipo da Exclusive Lighting Ltd

Resposta da Exclusive Lighting Ltd

Thank you so much for your review Emma, I'm glad we resolved your little issue and you were so happy with the service you received!

Classificada 5 em 5 estrelas

Good price, good service

Good price, good communication, order arrived on time in good condition, exactly as ordered, fitted working within minutes.

9 de janeiro de 2024
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Resposta da Exclusive Lighting Ltd

Amazing news, thank you for taking the time to leave us this review!

Classificada 5 em 5 estrelas

Exception

Exception support service from the team, genuinely helpful all in all very pleasant experience

6 de janeiro de 2024
logótipo da Exclusive Lighting Ltd

Resposta da Exclusive Lighting Ltd

Thank you for your lovely review and comments, we hope to see you again soon!

Classificada 3 em 5 estrelas

Adorn Wall Light

Love the Adron external wall light design, surface texture & colour as well as the sale price so bought 2 but when home on trying to open just one glass screw cover to test fit the light bulb I found it incredibly difficult to unscrew without a rubber band for grip and completely impossible to screw back on due to a defective thread. Not suitable for an OAP to manage when the light is on the wall at height ! Lights were returned when staff found a 2nd glass could easily be removed however there were none left to replace the defective fitting.

3 de janeiro de 2024
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Resposta da Exclusive Lighting Ltd

Hi Maria, I am sorry you received a product with a cross threaded cover, this can unfortunately sometimes happen. We did offer to replace the wall light however you refused this, please contact us if you have changed your mind and would like to place a new order. Kind Regards Suzanne

Classificada 5 em 5 estrelas

Great products and service

Hi- really good service. Ordered and arrived in store when expected. Allan at Leeds based Pratts was really helpful and knowledgeable. Thanks very much!

13 de dezembro de 2023
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Resposta da Exclusive Lighting Ltd

Thank you for your review, we will make sure Alan reads your comments.

Classificada 5 em 5 estrelas

Service with a smile…

We went to pick the products up and the assistant directed us to the back door where we could bring the car to load up.She was waiting for us and helped load he car.
Nothing too much trouble

25 de novembro de 2023
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Resposta da Exclusive Lighting Ltd

Thank you for your lovely comments, much appreciated!

Classificada 4 em 5 estrelas

Always ask how the item will be shipped.

The finished goods were perfect but I was not made aware either in store or on the telephone that the whole chandelier was posted completely disassembled very similar to an IKEA FLAT PACK. It took me one and a half hour to assemble.

30 de novembro de 2023
Classificada 5 em 5 estrelas

Superb customer service

The lady who served us in Exclusive Lighting, Christopher Pratts, Leeds was extremely helpful. Mum has a severe visual impairment, and your employee spent time with us talking through the various options with regard to ceiling lights and installing different light bulbs so Mum could work out which lighting suited her best. We never felt hurried or pressured into making a decision and she even carried the lights out to my car when I called at the store to collect. In my experience good customer service is hard to come by, so I hope you will pass on our heartfelt thanks for such an understanding and patient employee. Best wishes Carol and Catherine

23 de outubro de 2023

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