The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
Excellent service exceeded expectations. Customers service personnel were very friendly and helpful. Received the glasses on yesterday Sept. 14,2026 really like the frames and the prescription lense... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
Pede aos clientes que escrevam opiniões
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Resposta da Eyelation Technologies Inc.
Hello,
We're so glad to hear that your experience with us was good and very quick. Thank you for sharing your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello James,
We are truly sorry to hear that your experience was terrible. We are committed to improving our processes. Someone will reach out to you today to help you.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Letosha,
We are so happy to hear that you had a great experience with both our product quality and customer service. We truly appreciate your kind words!
-Team Eyelation
Safety glasses ordered from home
It's easy to just put your information in and pick your frames. That's it your done. Love it! Quick and easy. Wish there were more of a selection of thin wrap around safety glasses though.
18 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Pamela,
We are so happy to hear that you found the process of ordering your frames quick and easy! We truly appreciate your feedback regarding the selection of thin wrap-around safety glasses, and we will certainly take that into consideration.
-Team Eyelation
Service
Excelente servicio, tuve problemas con mis primeros lentes pero los regresé y me enviaron unos acorde a mis receta.
8 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Adrian,
We're thrilled you had such a seamless experience with us! Thank you for the support, and we look forward to serving you again soon.
-Team Eyelation
Easy Ordering at Work
Easy ordering at work! I just stopped by the iPad set up jut for the ordering process and was even able to upload a copy of my prescription right there.
8 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Trever,
We're so glad to hear that ordering was easy for you at work and that you found the iPad setup convenient for uploading your prescription. Thank you for sharing your positive experience!
-Team Eyelation
safety glasses
I like the style of the safety glasses. It's a bit tight on my face but all in all i'm satisfied with my purchase.
18 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Kavin,
We're so glad to hear you're satisfied with your purchase and appreciate the style of the safety glasses! We understand your feedback regarding the fit. They usually loosen with wear.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
hello Cecelio,
We're happy to hear that our instructions were easy to follow. We appreciate your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Marcus,
We're so glad to hear that you found the experience straightforward and user-friendly. Thank you for sharing your positive feedback with us!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Darrell,
We’re sorry to hear that you’re having vision challenges with your new glasses!
Luckily, we offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Convenience of them coming to us
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Stacey,
We appreciate you highlighting the convenience of our on-site service and the value of our team's assistance. We're also taking note of your feedback regarding the kiosk issues at your location. We are committed to improving our services for everyone.
-Team Eyelation
Very simple quick and relaxed.
3 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Tracie,
We are so pleased to hear that your experience was simple, quick, and relaxed. Thank you for sharing your positive feedback with us!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Breyon,
We're so pleased to hear that the entire process was simple and easy for you. Thank you for sharing your wonderful feedback!
-Team Eyelation
Been waiting on frames for 2 months
Been waiting on frames for 2 months. Your website did not show them to be out of stock when I placed my order.
16 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Troy,
We sincerely apologize for the extended wait time for your frames and the inaccurate stock information on our website. We are actively investigating this discrepancy to prevent future occurrences. Your order should be delivered today.
-Team Eyelation
Great product from Eyelation
The shipping was a little delayed but the product is top notch.
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Brandon,
We're so glad you love the product! We apologize for the shipping delay and appreciate your understanding.
-Team Eyelation
Glasses was never delivered
I have placed my order for the glasses over a month and a half ago. When I checked they said it was deliver but I never received. when I asked them to figure out what’s happening., They said take it with the shipping company. As I try to call, I never got through and the only communication was done through the review Company. Shame on you guys.
3 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Ahmed,
We are very sorry to hear about the trouble with your recent order and the delivery discrepancy. We understand your frustration regarding the missing glasses and the shipping company's response. The tracking information shows delivered on 09/11.
-Team Eyelation
great customer service and online…
great customer service and online orders were easy to process
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Domingo,
We're happy to hear that our customer service was great and that placing online orders was easy for you! We appreciate you sharing your positive experience with us.
-Team Eyelation
Fast and near perfect.
The lovely lady made it very clear that it was not a eye examination, however she would do her very best to get the product as close as possible to what my RX needs.
Nailed it, and fast delivery.
21 de maio de 2026
Resposta da Eyelation Technologies Inc.
Hello Jay,
We're so pleased to hear that our team member was able to expertly meet your prescription needs! It's wonderful to know you received your product quickly. Thank you for your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello David,
We're so glad you found our team friendly and knowledgeable, and that you appreciated our choices. Thank you for your positive feedback!
-Team Eyelation
My second time ordering from Eyelation
My second time ordering from Eyelation. I ordered online - intuitive ordering system with clear instructions, mailed to my house, the glasses are well made and comfortable. Good overall experience
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Dan,
We are so happy to hear that your second ordering experience was a good one! We're glad our online system was intuitive and that you're enjoying your well-made and comfortable glasses.
-Team Eyelation
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