The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
Excellent service exceeded expectations. Customers service personnel were very friendly and helpful. Received the glasses on yesterday Sept. 14,2026 really like the frames and the prescription lense... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
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Technician was very personable and…
Technician was very personable and professional
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Tracye,
We're so glad to hear that our technician was both personable and professional. Thank you for sharing your positive feedback with us!
-Team Eyelation
Came into my company and much better…
Came into my company and much better with hands on. Through the like vending machine sucked. Glasses was in record time and very nice. Loved it!!
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Barbara,
We're so glad to hear that our team provided a great hands-on experience and that you loved your new glasses! We appreciate you sharing your positive feedback.
-Team Eyelation
The team that came to my work site were…
The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would definitly recommend their services for anyone looking for safety glasses.
3 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Joseph,
We're so glad to hear that our team provided you with such a positive experience! It's wonderful to know that they were helpful, knowledgeable, and made the eye exam process easy for you. We appreciate your recommendation for safety glasses.
-Team Eyelation
Lenses made incorrectly
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Rasim,
We’re sorry to hear that you’re having vision challenges with your new glasses!
Luckily, we offer a 30-day return, exchange and adjustment policy from the date of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Very fast and reliable service!
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello,
We're so happy to hear that you experienced very fast and reliable service. Thank you for sharing your positive feedback with us!
-Team Eyelation
awesome service
awesome service. Very knowligable and friendly person who conducted this service. Explained everything in amazing detail.
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Kenneth,
We're so pleased to hear that you received awesome service and that our team member was knowledgeable and friendly. We're especially glad they explained everything in amazing detail!
-Team Eyelation
ordering and uploading prescription…
ordering and uploading prescription information was easy.
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jon,
We're so glad to hear that ordering and uploading your prescription information was a smooth and easy process for you. Thank you for sharing your positive experience!
-Team Eyelation
Jessica did a great job with the exam
Jessica did a great job with the exam, and explaining the selection process.
14 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Michael,
We are so glad to hear that our team member provided an excellent experience with the exam and clearly explained the selection process. Thank you for your kind words!
-Team Eyelation
Walked in gave my prescription
Walked in gave my prescription, picked frame, still waiting for glasses, service was fast, delivery 4 weeks and counting. Never received glasses, would prefer refund if you can, due to services not rendered.
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Louis,
We appreciate you sharing your experience. We understand your frustration regarding the wait time for your glasses after your quick service. Your glasses were delivered on 09/14.
-Team Eyelation
Very thorough with exam.
Exam was very thorough. Great experience. Technician was very good.
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jeffrey,
We're so glad to hear you had a great experience with us and found our exam thorough. We appreciate your kind words about our technician.
-Team Eyelation
The amount of time and communication it…
The amount of time and communication it took to have an ETA with my order
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Kam,
We understand your frustration regarding the time and communication needed for your order's ETA. We are actively working to improve our updates.
-Team Eyelation
Your representative was very pleasant…
Your representative was very pleasant and down to earth.
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Andria,
We're so glad to hear that our representative was pleasant and down to earth. Thank you for sharing your positive feedback with us!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Santiago,
We are so pleased to hear that your ordering experience was fast and easy. Thank you for sharing your positive feedback with us!
-Team Eyelation
Quick and easy
15 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Richard,
We're thrilled you had such a seamless experience with us! Thank you for the support, and we look forward to serving you again soon.
-Team Eyelation
I was not treated respectfully.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
HelloAnanda,
Thank you for taking the time to send us a review. We are very sorry you felt the behavior of our staff member was rude. We appreciate the feedback and will definitely research this matter. If you have any further issues please don't hesitate to reach out to us via email at questions@eyelation.com or call us at 1-888-308-4703.
We hope you enjoy your new safety glasses.
-Team Eyelation
Good job taking the order and shipping…
Good job taking the order and shipping the product. I have received my glasses.
3 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello William,
We are so happy to hear that your order was taken care of efficiently and that your new glasses have arrived safely! Thank you for your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Judy,
Thank you for your reply. We are sorry for a longer delivery time. Your order was delivered on 09/18/26. We hope they work well for you. Thank you for your patience.
-Team Eyelation
Great Service and Great Product!
The customer service was amazing and the quality of my prescription safety glasses was spot-on!
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Daniel,
We're delighted to hear that you found our customer service amazing and that the quality of your prescription safety glasses was spot-on! Thank you for your wonderful feedback.
-Team Eyelation
The safety glasses are perfect
The safety glasses are perfect. They fit great. I'm just hoping the lenses scratch protectant are good at preventing scratches. As of now no issues.
6 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We're so glad to hear our safety glasses are a perfect fit for you! We appreciate your positive feedback and hope the lenses continue to perform well.
-Team Eyelation
Appointment was quick, almost too quick.
The overall appointment was kinda rushed in my opinion.
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Erin,
We appreciate your feedback and are sorry to hear your appointment felt rushed. We are reviewing our scheduling to improve.
-Team Eyelation
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