The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
The ordering part was smooth and great. Was even contacted about some information missing in my prescription and I appreciate that. I did make a phone call with a question prior to my order and the wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
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Appointment was quick, almost too quick.
The overall appointment was kinda rushed in my opinion.
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Erin,
We appreciate your feedback and are sorry to hear your appointment felt rushed. We are reviewing our scheduling to improve.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Mark,
We're so pleased to hear you're happy with the speed of our shipping and the quality of our products. Thank you for taking the time to share your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Steve,
We are so happy to hear that you had a positive experience with our customer service. Providing accommodating support is very important to us, and we appreciate you sharing your feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Marcus,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
THE LENSES IS ACCURATE TO THE PRESCRIPTION
THEY ACTUALLY PROVIDED THE RIGHT GLASSES FOR THE JOB
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Lahiru,
We're so happy to hear that we were able to provide the perfect glasses for your needs. Thank you for your wonderful feedback!
-Team Eyelation
Order glasses over a month and a half…
Order glasses over a month and a half and still haven’t received them
14 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Ricky,
We sincerely apologize for the extended delay in receiving your glasses. We understand your frustration and are very sorry for any inconvenience this has caused. Unfortunately there was a system glitch. Your order was delivered on 09/18. We hope they work well for you.
-Team Eyelation
customers satisfaction…
The unique way customers satisfaction is factored into their business practices.
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Timothy,
We're happy to hear that our dedication to customer satisfaction resonates with you. We truly value your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Peter,
Thank you for your honest feedback! We apologize for not meeting your expectations regarding our product offerings. Our selection is based on a combination of factors, which help us ensure that all products meet necessary safety guidelines. We strive to offer a diverse range of safety eyewear frame styles and sizes to cater to the various needs of our customers.
– Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Donald!
Thank you so much for the 5-star feedback! We truly appreciate you trusting Eyelation with your business, and we're thrilled to hear we met your expectations.
Stay safe!
–Team Eyelation
Glasses don't work for me at all
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Juan,
We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you.
We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
– Team Eyelation
Quick and easy.Noce selection of…
Quick and easy.Noce selection of glasses.To bad the prescription was wrong
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Daniel,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. Thank you for your patience as we work together to find a solution. We want you to be 100% satisfied.
-Team Eyelation
The try on feature is nice
The try on feature is nice. Wish had some other way to determine frame size such as holding up credit card to measure pupil distance.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Teresa,
We're glad you found our try-on feature helpful! We appreciate your suggestion regarding additional methods for frame sizing, like using a credit card for pupil distance. We are always looking for ways to improve our tools.
-Team Eyelation
Sent in a timely manner, but vision is a little blurred with these glasseses
Sent in a timely manner. The fine print is a little blurred when trying to read close up.
23 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello colette,
We're happy to hear that your item was sent in a timely manner. We appreciate your positive feedback!
-Team Eyelation
Oder is always correct
Oder is always correct, delivery service is great, tracking emails and updates are always appreciated
12 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Alexander,
We're so glad to hear that your orders are always correct and that you appreciate our delivery service, tracking emails, and updates. Thank you for your wonderful feedback!
-Team Eyelation
Safety glasses are flimsy and keep…
Safety glasses are flimsy and keep sliding off of my face when I look directly towards the floor. The frame has two marks on them that look like cracks. The glasses came in a box with no glass case and no cleaning towel. Will be going to Walmart to get my next pair of Safety Glasses.
11 de maio de 2026
Resposta da Eyelation Technologies Inc.
Hello Andrea,
We're truly sorry to hear about the issues you've experienced with your safety glasses, including the fit and the condition upon arrival. We understand your frustration and regret that the product did not meet your expectations for quality or come with the expected accessories.
-Team Eyelation
Sent Wrong Glasses.
Sent Wrong Glasses.
The prescription seems correct, but the frames are not. The only way to return them is to email customer service, and they take days to respond back. I also tried calling, and never got an answer and was forced to leave a message, with no call back.
13 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. Thank you for your patience as we work together to find a solution. We want you to be 100% satisfied.
-Team Eyelation
Super easy to navigate and order
8 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Vanae,
We're so happy to hear that you found our site easy to navigate and the ordering process simple. Thank you for your positive feedback!
-Team Eyelation
It is almost two months
It is almost two months, I didn't receive my shoes. And I tried to call. No solution.
21 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Ukasha,
We sincerely apologize for the significant delay in receiving your shoes and the frustration this has caused. The supplier was sent the wrong width. They had to be reordered. We are sorry for the lack of communication. They are out for delivery today.
-Team Eyelation
Fantastic service
Fantastic service. Prescription is better than that from my eye doctor. I can see great with them. It did take a while to receive them after the appointment, though.
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jennifer,
We're so glad to hear you're seeing great with your new prescription! We appreciate your patience regarding the delivery time and are always working to improve our processes.
-Team Eyelation
took little over a month to get them
took little over a month to get them. doesn't take that long at Walmart or a local eyeglass store
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jaremiah,
We understand your frustration regarding the delivery time for your order. We are always working to improve our shipping efficiency.
-Team Eyelation
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