The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
The ordering part was smooth and great. Was even contacted about some information missing in my prescription and I appreciate that. I did make a phone call with a question prior to my order and the wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
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Sales associate was knowledgeable and…
Sales associate was knowledgeable and quick to process my order. Great selection of frames.
3 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello William,
We're so pleased to hear that our sales associate was knowledgeable and processed your order quickly. We're also glad you appreciated our selection of frames! Thank you for your positive feedback.
-Team Eyelation
Safety glasses order
Excellent service exceeded expectations. Customers service personnel were very friendly and helpful. Received the glasses on yesterday Sept. 14,2026 really like the frames and the prescription lensences
where done perfectly. Thank you for the great service.
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Wilkie,
We're so pleased to hear that you had such a positive experience with us! It's wonderful to know that our customer service team was friendly and helpful, and that you love your new frames and perfectly done prescription lenses. Thank you for your kind words!
-Team Eyelation
The eye exam was good and the operators…
The eye exam was good and the operators I talked with when my glasses were almost a month out were helpful. I believe you should stock better. I have had to wait entirely to long for the glasses.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Cameron,
We appreciate you sharing your experience with us. We're glad to hear the eye exam was good and our team was helpful. We understand your frustration regarding the wait time for your
glasses. Unfortunately we cannot control when suppliers have products on backorder.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Jamel,
We're so happy to hear that you had such a great experience with our customer service. Thank you for your amazing feedback!
-Team Eyelation
The shoes That I ordered during the…
The shoes That I ordered during the visit at blue came in. The insoles that I ordered have not yet arrived, and it has been a week difference.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Kelvin,
We appreciate you sharing your experience. We are concerned to hear that your insoles have not yet arrived. They do come separately. We are looking into this delivery delay for you.
-Team Eyelation
The service was great and professional
The service was great and professional. Glasses fit good and look good.
3 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello James,
We're so happy to hear that you found our service to be great and professional. It's wonderful that your new glasses fit well and look good on you! Thank you for your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Amanda,
We are so pleased to hear that your experience with us was easy, fast, and of great quality. We truly appreciate you taking the time to share your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Edward,
We're so glad to hear that everything was good with your order, including the delivery and timing. Thank you for your kind words!
-Team Eyelation
they were quick service was great
24 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Diane,
We're so happy to hear that you experienced quick service and that it was great. Thank you for sharing your positive feedback!
-Team Eyelation
I received the safety glasses last week…
I received the safety glasses last week after a long wait, but at least they’re here now. They didn't arrive in the frame color I chose, but unfortunately, I have to use them since they are the only ones I have.
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Carlos,
We apologize for the delay in receiving your safety glasses and for the incorrect frame color. We had to substitute the color so you could get your glasses in a timely manner. The other color was on backorder. We understand your disappointment.
-Team Eyelation
Ordering was very easy
Ordering was very easy. the web site was easy to to use. Delivery was quick.
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Robert,
We're so glad to hear that placing your order was easy and that our website was user-friendly. We appreciate you sharing your positive experience with us!
-Team Eyelation
My prescription is completely wrong
My prescription is completely wrong! Everything is blurry at every angle
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Ashley,
We’re sorry to hear that you’re having challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Mike,
We're thrilled you had such a seamless experience with us! Thank you for the support, and we look forward to serving you again soon.
-Team Eyelation
The staff members were excellent…
The staff members were excellent service and I hope other staffers are good as those who came to the Boulder plant of Medtronic! Keep it up!!
1 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jamyang,
We're happy to hear that our staff members provided excellent service at the Boulder plant! We appreciate your positive feedback and kind words.
-Team Eyelation
I did not received my order yet
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Kiran,
We are so sorry you did not get the tracking information. Your order was delivered on 09/15/26. We hope they work well for you.
-Team Eyelation
The lady was very helpful and all I had…
The lady was very helpful and all I had to do is send in my prescription and they took care of the rest
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Mandy,
We're so glad to hear that our team member was very helpful and made the process easy for you. We appreciate your positive feedback!
-Team Eyelation
Well the shoes made my feet bleed but I…
Well the shoes made my feet bleed but I couldn't return them because I didn't have the box and I had already had been worn. I made another review and they said they would contact me via email without asking me my email. A flat out lie 🤥. I am forced to use them for my glasses but I will be buying my boots from Walmart. They have the best steel toed ever.
10 de abril de 2026
Resposta da Eyelation Technologies Inc.
Hello Wendy,
We are truly sorry to hear about your negative experience with the shoes and the frustration you've encountered. It's disheartening to learn that the footwear caused you discomfort and that you felt misled regarding a previous contact. We have your email from your review and your order #. An email was sent letting you know unfortunately we cannot return worn footwear. We understand how frustrating it can be when expectations aren't met, and we sincerely apologize for any inconvenience this has caused.
-Team Eyelation
Communication on back ordered frames…
Communication on back ordered frames was awful. I place the order on July 20 and reached out a couple of times mid to late August with no response. After email attempts I tied calling and had to leave a message with no follow up from you. After this experience I wouldn’t recommend purchasing from your company. No help in resolving the issue.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello John,
We sincerely apologize for the frustration and lack of communication regarding your back-ordered frames. We understand how disappointing it is to not receive timely updates and to feel unheard when reaching out. We are truly sorry that your experience left you feeling unsupported.
-Team Eyelation
-Team Eyelation
Great service
The technician others that helped me. She was very helpful, professional and knowledgeable, and actually cared about our eyes.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Eddie,
We're delighted to hear our technician provided such helpful, professional, and knowledgeable service, demonstrating genuine care for your eyes. We appreciate your positive feedback!
-Team Eyelation
Consistent Excellence Every Time
I like how you guys keep the same products year after year after year and I just order the same thing and you guys already have my measurements which is working great!
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Will,
We're so glad to hear that you appreciate the consistency of our products and the convenience of having your measurements on file. It's wonderful to know that this makes your ordering process so smooth!
-Team Eyelation
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