The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
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Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
The ordering part was smooth and great. Was even contacted about some information missing in my prescription and I appreciate that. I did make a phone call with a question prior to my order and the wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
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Be careful if you are using Eyelation…
Be careful if you are using Eyelation for safety glasses. My appointment lasted less than five minutes. The staff only measured my existing glasses, which are more than five years old, and did not perform what I would consider a meaningful eye examination.
My company was billed $211 for this service. For a visit that consisted mostly of taking measurements from my current glasses, that price seemed very difficult to justify.
I was also provided with an eye prescription afterward. Given that the prescription appears to have been generated from measurements of my old glasses rather than a comprehensive vision exam, I have concerns about its accuracy and would not feel comfortable relying on it for other eyewear purchases.
Based on my experience, I would recommend asking detailed questions about the examination process and associated costs before using this service.
11 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jin,
Thank you for your comments.
Before your appointment begins you sign an acknowledgement stating this assessment is for your prescription only. We do the same readings as you would have in a Dr's office as far as the accuracy of the prescription. We do not test for glaucoma or visual fields testing. We do read your old glasses, just like they do in the Dr.'s office. That gives us an idea of your old Rx for comparison. As far as the accuracy of the Rx provided by us, it is definitely good for other glasses purchases.
We do not charge for the assessment or the Rx provided. The charges were for your frames, lenses, case, cleaner and the upgrade to your lenses you chose.
We hope your glasses work well for you.
-Team Eyelation
It’s been over a month and still have…
It’s been over a month and still have not received a tracking number
10 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Hazael,
We are sorry that you did not receive a tracking number. Emails are sent. However, sometimes they go into spam. Your glasses were delivered on 09/14. We hope they work well for you.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Harold,
We are so happy to hear that your glasses fit perfectly and that they were delivered quickly. Thank you for your positive feedback!
-Team Eyelation
I asked for eyelation to swap out my…
I asked for eyelation to swap out my glasses. Since it was for both personal and safety reasons, they agreed. After I adjust, I'm sure they will be very helpful, Thank You!!
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Larry,
We are so pleased to hear that we could assist you with swapping out your glasses for both personal and safety reasons. We are confident they will serve you well once you've adjusted to them. Thank you for your kind words!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Elliott,
We are so glad to hear that you had a positive experience with our customer support and service. We appreciate your kind words!
-Team Eyelation
After understanding how to load the…
After understanding how to load the prescription, everthing else was simple and efficient to try the glasses on virtually was great.
9 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Eric,
We're so glad to hear that once you understood the prescription loading process, everything else was simple and efficient for you. We appreciate your positive feedback on the virtual try-on experience!
-Team Eyelation
Still do not have my safety glasses.
11 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Kim,
We are so sorry to hear that you are having vision issues with your new glasses. It appears you have taken advantage of our 30 day remake policy and a member of our team is working with you to resolve the issue. Thank you for your patience as we work together to find a solution. We want you to be 100% satisfied.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Colleen,
We are so happy to hear that you had such a pleasant interaction with our team. Thank you for sharing your positive experience with us! We truly appreciate your kind words.
-Team Eyelation
The ordering part was smooth and great
The ordering part was smooth and great. Was even contacted about some information missing in my prescription and I appreciate that. I did make a phone call with a question prior to my order and the woman that answered was short and unfriendly. I continued with my order since I'd used your company before.
9 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Janet,
We appreciate you sharing your positive experience with our ordering process and our proactive communication regarding your prescription. We are concerned to hear about your interaction with one of our team members during your initial phone call. We are always working to ensure our customer service is excellent and will address this feedback internally. Thank you for your continued trust in us.
-Team Eyelation
The Eyewear is very uncomfortable, and not very helpful. and…
The Eyewear is very uncomfortable and tight on my head. I can't see very well with them, I don't think the prescription is correct.
17 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Johnny,
We’re sorry to hear that your new glasses are not fitting comfortably! A good fit is crucial for proper safety and maximizing the benefits of your safety eyewear. Also that your prescription does not feel quite right.
Luckily, we’re here to help! Your eyewear is eligible for a product exchange, return or adjustment. To receive a product adjustment, give us a call at 1.888.308.4703 or questions@eyelation.com and we will send you a prepaid label to ship back your glasses. We will ask you a few questions to understand your issues, and our team will take it from there.
– Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Rhonda,
We're so glad to hear about your positive experience with us. We appreciate you sharing your feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Fawn,
We're so glad to hear that your visit was efficient and quick! Thank you for sharing your positive feedback with us.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Patrick,
Thank you for your review - it’s always great to receive positive feedback. Thank you for your kind words regarding our staff member. We hope you enjoy your new safety eyewear.
-Team Eyelation
The glasses I received are not the ones…
The glasses I received are not the ones I chose and I'm not using them. I have them here to return them, but you're not answering me.
29 de julho de 2026
Resposta da Eyelation Technologies Inc.
Hello Gerardo,
We're so sorry to hear that you received the wrong glasses and are having trouble reaching us. We understand your frustration. Your eyewear is eligible for a product adjustment, return, or exchange within 30 days of delivery. We'll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Keyashia,
We're thrilled you had such a seamless experience with us! Thank you for the support, and we look forward to serving you again soon.
-Team Eyelation
Did not receive any response on my…
Did not receive any response on my order or when I will receive it. I still haven’t received anything and I Oder it on August the 22
8 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Christina,
Orders typically take 10-14 business days. A shipping label has been created and they will go out today or tomorrow. Thank you for your reply.
-Team Eyelation
fit is great and they the prescription…
fit is great and they the prescription was spot on. good product and service. Received within a couple weeks
17 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Sam,
We're so glad to hear that the fit is great and your prescription was spot on! It's wonderful that you're happy with both the product and service. Thank you for your positive feedback!
-Team Eyelation
thought I ordered Transitions
thought I ordered Transitions
Item Description Price
Frame: ST4 (Brown) $93.00
Bifocal Polycarbonate $87.00
Anti-Reflective Treatment $85.00
Transitions™ $95.00
Ultra-Hard Coating $43.00
Subtotal: $403.00
Tax: $0.00
BALANCE PAID IN FULL Total: $403.00
Benefit Applied: ($250.00)
Balance Paid: $153.00
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Mark,
We understand your expectation regarding Transitions lenses based on your order details. We want to ensure you receive the correct product. We are reviewing your order to clarify what was received versus what was intended.
-Team Eyelation
Poor slow service with zero communication.
Original prescription was rejected, had to order a second prescription to "qualify". Then it still wasn't completed. Emailed customer service, they never responded to requests for status updates. Eventually had to find the service number buried on website only to have them not be able to tell why it was still delayed. To date only Eyewear has "shipped" (label created so technically that hasn't actually shipped yet) and safety shoes are still in limbo. Months to get safety equipment is INSANE.
3 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Gregory,
Thank you for your reply. Your order was placed on 08/03. An email was sent to you on 08/04 letting you know we needed an actual prescription, not an invoice /order from another company. We did receive another Rx from you on 08/11 missing exam dates, Dr. name and signature. Unfortunately we do have to have all of those items. Glasses are made to an actual prescription just like any prescription for medication. We did receive that from you on 08/25 and we processed your order. Your order was shipped on 09/09 and is in transit to you. We do apologize for the delays. We hope your new safety glasses work well for you.
Unfortunately turn time on shoes is 3-4 weeks generally. Your order has been processed. However, has not been shipped.
-Team Eyelation
I think the placement of the…
I think the placement of the progressive's lens were done incorrectly. I can not see very well. have to move them around my face to see through them.
26 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Derrick,
We’re sorry to hear that you’re having vision challenges with your new glasses!
Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email questions@eyelation.com. We’ll even send you a FREE prepaid label to make the return process as smooth as possible.
-Team Eyelation
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