The team that came to my work site were great. Very helpful with doing my eye exam and very knowledgeable. They were able to walk me through the process with ease and answered all my questions. Would... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The user interface needs help, it was difficult to compare safety glasses the filters wouldn't stay in place, however the filters for the safety shoes worked as expected. Recommend adding a compare fe... Ver mais
Convenience of them coming to us, fitting and answering any questions we may have about the process. the Kiosk has been a big problem for many here at this site.
A empresa respondeu
The ordering part was smooth and great. Was even contacted about some information missing in my prescription and I appreciate that. I did make a phone call with a question prior to my order and the wo... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Eyelation Technologies Inc.
Escrito pela empresa
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Informações de contacto
8525 W. 183rd Street, 60487, Tinley Park, Estados Unidos da América
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4,1
Bom
10 mil opiniões
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Easy and quick order process
Placing the order was overall easy to follow. I have a tracking number now that was sent to me without asking for it. Overall good experience.
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Joe,
We're so glad to hear that placing your order was easy and that you received your tracking information promptly. We appreciate you sharing your positive experience!
-Team Eyelation
Communication was excellent from start…
Communication was excellent from start to finish.
26 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Lena,
We are so glad to hear that our communication met your expectations throughout your experience. Thank you for sharing your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Jose,
We're so happy to hear that you had an easy experience and that our technician provided great service. Thank you for sharing your positive feedback!
-Team Eyelation
Onsite consultation made it an easy…
Onsite consultation made it an easy process with delivery straight to your house.
26 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Steve,
We're delighted to hear that our onsite consultation made the process easy and that you appreciated the convenience of home delivery. Thank you for your positive feedback!
-Team Eyelation
翻訳などを使って丁寧に分かりやすい説明をしていただきました
翻訳などを使って丁寧に分かりやすい説明をしていただきました。
また、メガネも届き使用すると見やすくバッチリ調整が行われていました。
25 de agosto de 2026
Resposta da Eyelation Technologies Inc.
こんにちは。
ご返信いただき、ありがとうございます。温かいお言葉をいただき、また当店での体験にご満足いただけたことを大変嬉しく思います。新しいメガネがお客様のお役に立てば幸いです。
- Eyelationチーム
Placing my order was very easy
Placing my order was very easy. The technician was kind and knowledgeable.
4 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Charles,
We're so pleased to hear that placing your order was easy and that our technician provided kind and knowledgeable service. We truly appreciate your positive feedback!
-Team Eyelation
Great Experience
They treated me very nice and respectfully and answered all my questions.
2 de setembro de 2026
Resposta da Eyelation Technologies Inc.
Hello Jacob,
We're so happy to hear that our team treated you respectfully and answered all your questions. Thank you for sharing your positive feedback!
-Team Eyelation
The ordering process was simple and…
The ordering process was simple and straightforward if you already have your eye examination and voucher. The onsite Eyelation team was top-notch.
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Johnathan,
We are so pleased to hear that your ordering process was simple and straightforward, and that our onsite team was top-notch. Thank you for your wonderful feedback!
-Team Eyelation
Still waiting for my safety glasses
The process of getting the glasses was great. Being able to be at the workplace and receive your service is top notch. My problem is I was excited to receive my glasses and when I did there was no prescription in the glasses. I called customer service and had to email my prescription again, which was taken care of wonderfully with no issues. So, long story short, I'm still waiting for my prescription safety glasses.
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Ryan,
We appreciate you sharing your experience with us. We are pleased to hear that our on-site service was convenient for you. We sincerely regret that your initial glasses arrived without the correct prescription and understand your frustration with the delay. We are actively working to ensure your prescription safety glasses reach you as quickly as possible. They are currently in transit in Atlanta. We hope these work well for you.
-Team Eyelation
Many styles of glasses to choose from
Many styles of glasses to choose from , it was easy to pick what I wanted. The fact you can upload the prescription made it easy.
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Janie,
We're so glad you found a wide selection of glasses and that uploading your prescription made the process easy for you. Thank you for your positive feedback!
-Team Eyelation
Friendly and nice to talk to with out…
Friendly and nice to talk to with out and attitude
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Frank,
We're so glad to hear that you found our team friendly and easy to talk to. We appreciate your positive feedback!
-Team Eyelation
The visual aspect was fine
The visual aspect was fine. However, the frame size was a little small, and I wish the size was easier to judge.
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Takafumi,
We’re sorry to hear that your new glasses are not fitting comfortably! A good fit is crucial for proper safety and maximizing the benefits of your safety eyewear.
Luckily, we’re here to help! Your eyewear is eligible for a product exchange, return or adjustment. To receive a product adjustment, give us a call at 1.888.308.4703 or questions@eyelation.com and we will send you a prepaid label to ship back your glasses. We will ask you a few questions to understand your product fit issues, and our team will take it from there.
– Team Eyelation
Fast getting them to me !
27 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Elizabeth,
We're truly happy to hear that your items arrived quickly. We always aim for efficient delivery, and we appreciate your positive feedback!
-Team Eyelation
On-site Service
This feedback is about the on-site service at Blue Origin 08/25 1PM. Upon getting my last pair of glasses (computer only) I had a difficult time using the glasses without getting dizzy. I brough the glass to the in person appointment (at 2 PM, but I was really early), hoping to understand why the glasses isn't working, and resolve the issue either by updating the current glasses or getting a new pair. The service tech was very rude and impatient with me. Basically saying I don't know what I am talking about, and it's the prescription's problem, the doctor's problem, anything but the glasses' problem. Which might be true, but his attuite was awful. I gave him another set of prescription (progressive) and ask him that maybe this will work better with a different frame that I had picked out. He told me that frame doesn't matter and proceeded to input the new order with no further question for me what-so-ever (coatings? other add-ons?) So, I have NO IDEA what I would be getting in the mail (since the glasses isn't delivered yet).
Other co-workers had the same issue with the same tech. He was rude to a lot of people.
25 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Sandy,
We appreciate you taking the time to share your experience regarding your recent visit and the issues you encountered with your glasses and our on-site service. We are concerned to learn about the difficulties you faced and the unsatisfactory interaction with a service technician. We are actively reviewing your feedback about the technician's demeanor and the process for your new order to ensure we address these points appropriately. We understand your frustration regarding the lack of clarity on your upcoming delivery and are looking into this matter.
-Team Eyelation
On site eye exam with prescription.
On site eye exam with prescription.
Wow!
Fast and free delivery to my home.
Just wow,
Extremely impressed with Eyelation!
26 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Scott,
Wow! We are absolutely thrilled to hear how impressed you are with your experience, from the eye exam to the fast and free delivery. Thank you for sharing your positive feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Maxine,
We're so happy to hear that you enjoyed the convenience of shopping from home and that your order arrived quickly! We appreciate your positive feedback.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Felicia,
Your frames have shipped. However, we are working on the tracking for you. We Will email you as soon as we get more information. Thank you for your reply.
-Team Eyelation
Didn’t like the way I was addressed by…
Didn’t like the way I was addressed by the lady specifically talking about appointment after I told her that my lap top was out of comm
25 de agosto de 2026
Resposta da Eyelation Technologies Inc.
Hello Timothy,
Thank you for your reply and bringing this to our attention. We are truly sorry to hear about your recent experience and the way our team member addressed you regarding your appointment. We are not sure of your exact complaint. However we will address it with our team member.
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Jose,
We're so happy to hear that you're pleased with the safety and quality of your glasses. Thank you for your wonderful feedback!
-Team Eyelation
Resposta da Eyelation Technologies Inc.
Hello Larry,
Thank you for your review - it’s always great to receive positive feedback. Thank you for your kind words regarding our optician on site. We hope you enjoy your new safety eyewear.
-Team Eyelation
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