Ordered a personalised t shirt 2 weeks ago on behalf of a family member who is not confident ordering online. It has not yet arrived and despite emails being sent by them, they have had no response b... Ver mais
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Leia as opiniões dos outros
After a mess up from Royal Mail not delivering the gift but saying they had delivered it, I contacted Facegift who very kindly said they would send me out another gift. I really appreciated the respon... Ver mais
A empresa respondeu
Excellent service First order was damaged in transit but replacement was sent quickly and free of charge and more importantly without damage. An excellent company. Would definitely use them again.... Ver mais
Would highly recommend. I purchased the personalised cushion for my grand daughter’s nursery and it came exactly as advertised and the quality on this product is amazing! Definitely worth the mone... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Face Gift, a proudly UK-based company, based in the heart of Huddersfield. Recognised for its authentic and unique products, Face Gift is the ideal platform for those seeking personalised gifts that bear meaningful value and create lasting impressions. Established on the grounds of love for individuality and uniqueness, Face Gift has built its brand in offering wonderfully personalised items. Each of our unique gift options is enhanced by photo personalisation—a thoughtful touch that brings joy and nostalgic memories, instantly making the gift more personal and memorable. Our diverse range of items includes mugs, cushions, prints, keyrings, and so much more. The hidden charm of our gifts is that they are designed and produced entirely in the UK, from the first design sketch to the final product, ensuring that you are buying homegrown and quality-ensured products. At Face Gift, our commitment is not only to provide unique gifts but also to deliver an unparalleled shopping experience. That starts with a user-friendly online interface, secure payment methods, and ends with fast, safe, and efficient delivery services. Our corporate mission surpasses mere transactions. We aim to be a part of your special moments, to help you encapsulate beautiful memories within our products, and to bring smiles when your loved ones open the gifts customised by you — and for you — at Face Gift. Face Gift prides itself on ensuring customer satisfaction and is always here to aid you in finding the perfect personalised gift. We invite you to experience Face Gift and to discover the joy of personalised gift giving! Be assured, when you choose Face Gift, you are choosing a deluxe service with high-quality products designed to delight every time. Thank you for your interest in Face Gift - where your photos mould into memories, and the gifts you choose become keepsakes treasured forever!
Informações de contacto
1-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- trustpilot@facegift.co.uk
- facegift.co.uk
4,5
Excelente
228 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Facegift
Hi Jac, thanks for your review. We're glad you're pleased with your purchase.
Product not as nice as expected.
Product not as nice as expected.
Not worth the money
18 de agosto de 2024
Resposta da Facegift
Thank you for your review. We're pleased you like the product.
Fast delivery.brilliant product.would…
Fast delivery.brilliant product.would recommend
9 de agosto de 2024
Resposta da Facegift
Thank you for your review. We're glad you were pleased with the fast delivery and the product, and we appreciate your recommendation.
Gorgeous item
Gorgeous item, very prompt delivery and the recipient was delighted.
1 de agosto de 2024
Resposta da Facegift
Hi Claire, thanks for your review. We're delighted you found the item gorgeous, appreciated the prompt delivery and that the recipient was delighted.
I saw this company advertise on FB and…
I saw this company advertise on FB and had a look 👀
The process to design the mug was very straightforward and easy. You are able to preview the item before placing the order
I’d recommend a “good” photo to get the best results
The mug was delivered well packaged and quickly
My daughter is over the moon with it too
Thank you Facegift x
19 de julho de 2024
Opinião espontânea
Resposta da Facegift
Thank you so much for your kind review
Item not received …
I ordered a cup a week ago and it has still not been dispatched despite it saying they would have it ready between 2 and 5 days. Tried to contact them but it wants me to log into an account to create a ticket so no idea if my cup is ever going to turn up.
14 de maio de 2024
Opinião espontânea
Resposta da Facegift
We have no record of your email address on our system. No payment was made with that email address
Very pleased with the mug with…
Very pleased with the mug and with excellent service received. Item went missing with delivery company and, on notification, the mug was redone and sent straight out again. Would be very confident to do business with this company again.
25 de abril de 2024
Opinião espontânea
Resposta da Facegift
Hi Veronica, thanks for your review. We're delighted you were pleased with the mug and our service, and appreciate your confidence to do business with us again.
Resposta da Facegift
Customer has not contacted us to inform us that the item is missing. Requested information to offer a free replacement
Resposta da Facegift
Hi Joy, thanks for your review. We're glad the photo cup made a nice stocking filler for Christmas.
I ordered 2 cups with pics of my dog…
I ordered 2 cups with pics of my dog that recently passed away they were perfect I loved them
30 de janeiro de 2024
Resposta da Facegift
Hi Emma, thank you for your review. We're thrilled that you loved the cups with your dog's picture and hope they bring back happy memories.
First time buyer
I have never ordered before but I will order again. My personalised mug that I ordered is lovely and it came in a couple of days 5 star from me x
10 de janeiro de 2024
Resposta da Facegift
Hi Kath, thanks for your review. We're thrilled you loved your personalised mug and that it arrived quickly. We look forward to your next order.
The item was well received
The item was well received
And the recipient was well chuffed with the item
9 de janeiro de 2024
Resposta da Facegift
Hi John, thanks for your review. We're glad the item was well received and that the recipient was delighted.
Really well made and decorative
9 de janeiro de 2024
Resposta da Facegift
Thank you for your review. We're pleased you found the item well made and decorative.
Excellent service lovely design will be…
Excellent service lovely design will be ordering again
28 de novembro de 2023
Resposta da Facegift
Thank you so much
Support small businesses for that personal touch.
After a mess up from Royal Mail not delivering the gift but saying they had delivered it, I contacted Facegift who very kindly said they would send me out another gift. I really appreciated the response they gave me to resolve a problem that technically wasn’t theres to solve. Please support small businesses like this.
10 de dezembro de 2023
Resposta da Facegift
Thank you so much Gemma
Quick efficient service I would order…
Quick efficient service I would order again from them
30 de novembro de 2023
Resposta da Facegift
Thank you much appreciated
Superb gifts
Fabulous gift of excellent quality. Suede cushion personalised. Will definitely use this company again
10 de novembro de 2023
Resposta da Facegift
Thank you this review means a lot to us 🥰
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