Fairco Windows & Doors Opiniões 

184
•
TrustScore: 4.5 em 5

4,5

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Classificada 1 em 5 estrelas

In an industry known for sharks, Fairco still manages to stand out and not in a good way. The experience felt like dealing with pushy salespeople chasing targets, with no real interest in the prod... Ver mais

Classificada 5 em 5 estrelas

Very happy with the 2 guys who installed my windows and doors. They arrived on time, covered the floor areas and cleaned up each day after they finished. Feel a lot more secure after installation, big... Ver mais

Classificada 5 em 5 estrelas

Recently had my home installed by Fairco. Paul who came to our home was extremely helpful and knowlegable about the products and gave good advice on improving our energy rating. the installation went... Ver mais

Classificada 5 em 5 estrelas

The sales staff are very efficient and explain all the different various windows and doors. The fitting staff are extremely courteous and tidy, and you wouldn`t know they had been on site except for t... Ver mais

Informações sobre a empresa

Escrito pela empresa

FAIRCO is a trusted provider of windows, doors and roofline services for existing homes in the greater Dublin region. Our team has been crafting beautiful bespoke products for over 35 years. We provide high quality, energy-efficient and burglar-resistant products as standard. But we don’t compromise on style either. From initial design to stress-free installation, our specialists are here to guide you every step of the way.


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4,5

Excelente

TrustScore: 4.5 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(184)

47 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

My brother recommended this company

My brother recommended this company. I met with Dean from the sales team who was very knowledgeable about the product. Reg and josh did a fantastic job installing the 7 windows and sliding door. Work was completed within 2 days as advised.

19 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Job

Great Job
I recently had the pleasure of working with Fairco Window Company to replace the windows in my home, and I couldn't be happier with the experience. From the initial consultation to the final installation, the entire process was seamless and professional.
Customer Service: The team at Fairco was incredibly helpful and knowledgeable. They took the time to understand my needs and provided excellent recommendations tailored to my home. Communication was clear and consistent throughout the project, and I always felt informed and supported.
Quality of Work: The installation team was punctual, efficient, and meticulous. They paid great attention to detail, ensuring that each window was installed perfectly. The craftsmanship was top-notch, and they left my home spotless after the job was done.
Product Quality: The windows themselves are of exceptional quality. They are energy-efficient, stylish, and have significantly improved the comfort and appearance of my home. I also appreciate the added security features that come standard with Fairco's products.
Overall Experience: I highly recommend Fairco Window Company to anyone in need of new windows or doors. Their commitment to quality and customer satisfaction is evident in every aspect of their work. I am delighted with the final result and will definitely consider Fairco for any future projects.

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very friendly staff !

From the moment meeting my sales advisor Dean, to dealing with the surveyor Peter and the installer Tony who installed my French door with a dog door in it. The staff were friendly and a pleasure to deal with. I love my new door ! Would highly recommend!!!

6 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely fantastic service!!

Absolutely fantastic service!!
The team at Fairco installed new windows throughout my home, and the difference is incredible. The crew was professional, friendly, and left everything spotless when they were done. I’d highly recommend them to anyone looking to upgrade their windows or doors.

10 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Definitely Not Fair

After the new windows were installed, we started experiencing leakage atop the 2nd floor window of our bedroom. Fairco sent someone out who advised that there must be a roof leak.

A couple of weeks later in the beginning of Dec. '24, we were hit with a storm and not only did we experience a leak upstairs, we experienced a significant pouring of water from the top of the ground floor windows in our sitting room. We emailed Fairco on Dec. 5th with videos but did not receive any reply.

So we got our roof fixed because we had no other choice. On NYE, we were hit with another storm. The upstairs no longer leaked, but the ground floor was dripping significantly and water was flooding into our sitting room.

I emailed again on Jan. 2 to be met with a reply denying responsibility. I took a video where I poured water from the outside at the top of the ground floor window and there was no denying that the windows were letting in water immediately as I was pouring the water.

After sending this video, they finally agreed to send someone out the following Monday. These two workers took out the windows and discovered that the original installers failed to plug a hole which they had made during the original installation in the exact area I poured the water. They even showed me the pictures of this hole and confirmed that this open hole would allow for significant amounts of water to be let in, which is what had happened.

In the face of all this evidence, Fairco still deny responsibility or liability for the damages in our sitting room that we otherwise would not have incurred had the windows been installed correctly. Definitely not fair!

Update following the response from the company. Yes, they fixed a problem that stemmed from a faulty installation, which cause water damage, that they are shirking responsibility for.

14 de janeiro de 2025
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Marko,
Our records show that your installation took place in July 2024.
In late November you contacted Fairco to report a water leak from a second-floor bedroom window. Our senior engineer inspected and found a hole in the roof. He informed you that this was not because of Fairco’s installation and advised you to contact a roofing specialist to deal with this problem.
On December 5th, we received a further request to review a leak in the ground floor window, however, we learned that you had not completed the necessary work on the roof.
On January 2nd we telephoned you again asking for confirmation that the works had been completed, but you did not furnish us with this report.
On the first day of our return to work in January, one of our installers carried out a review and found an issue in the downstairs window which was promptly corrected.
The Fairco Team

Classificada 5 em 5 estrelas

Fairco…

From start to finish had a great experience with Fairco. All were on time , done an excellent job and left everything very clean and tidy . Would highly recommended.

6 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Awful

Awful. Why don't these reviews have zero or negative ratings because these guys don't deserve even 1* The installation was is shoddy: they chipped a piece from the frame and tried to hide it with mortar, hinges are literally falling off the door, there are loose trim pieces and we'll have to hire a decorator to make good the inside walls. You get the lovey-dovey "sales experience" but once they get their money, that's it, don't expect any after sales service. We've been stonewalled since informing them of our issues. Stay well clear.

Edit in reply to Fiarco: No, you would not have any record of me, as it was my partner with whom you would have dealt. We appreciate Shane from your "Installation Team" finally contacting us earlier today (5/12/24) Nevertheless, my original review still stands as it remains to be seen if you can rectify the defects in your product and installation to our satisfaction.

20 de novembro de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Jay,

unfortunately, we have no record of carrying out an installation for you in our customer database, but we would be happy to learn more about your experience. Please contact us directly on (01)8398075 or via the complaint form on our website.

Classificada 5 em 5 estrelas

Highly Recommended

We would highly recommend Fairco Windows & Doors. The whole experience from sales, initial survey, scheduling and installation was first class, seamless, and on time. We were kept fully informed at every step of the process and our home was left spotless post installation. We were referred by friends to Fairco for their superior quality product, decades of experience and most importantly their excellent customer service - we are delighted with the end result.

22 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Service and Quality from Start to Finish!

We recently had new windows fitted at the front and back of our house by Fairco, and the experience was outstanding from start to finish. From the moment we visited their showroom, the friendly and knowledgeable staff made us feel welcome and provided invaluable guidance, answering all our questions with patience and expertise.

Paul, the sales representative, provided excellent advice tailored to our needs, ensuring we felt confident in our choices. Peter, the surveyor, was equally meticulous and thorough, making the entire planning process smooth and stress-free.

On installation day, Tony and Yaric were exceptional. They worked efficiently and with great attention to detail, all while being friendly and courteous. Their craftsmanship was top-notch, and they left everything spotless when the job was done.

We couldn’t be happier with the final result and wholeheartedly recommend Fairco to anyone considering new windows or doors. A huge thank you to the entire team for making this such a positive experience!

22 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Positives nearly all the way

A great team to deal with & very focused on ensuring that all the small details were taken care of.

One small gripe concerning not having been made aware that extra keys would be relatively expensive ( 100 euro when courier costs and customs duty were discharged ).
I should point out though that three keys were supplied with the door.

5 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointment

I,m not one to write reviews but there seems to be a re-occuring theme in relation to problems with their doors etc & the negative dismissive response you get from them when you highlight a part from their door that has broken ie handle !
Maybe Im naive and a handle of a front door that you have Páid extra for has been over used after 2 yrs.
Im happy for the people who have not had any issues of yet, but please dont hold your breath if you do..
Issue not resolved yet as I,m currently seeking advice from relevant proffesionals on how to proceed with thus issue ...
Says alot when a company does not take responsibility and ownership of a faulty product.

4 de novembro de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear YNWA,

Unfortunately, we do not have a record of you as a customer in our database, but we would be happy to learn more about your experience. If you would like to contact us directly on (01)8398075 or email via the complaint form on our website.

The Fairco Team

Classificada 5 em 5 estrelas

Very happy customer

Just had triple glaze windows installed in our house. Excellent company to deal with …….. from Jack O’Sullivan, sales advisor (who was really excellent to deal with) to the pre-installation process and the installation team all did a great job. I would highly recommend Fairco to anyone considering new or replacement doors/windows.

Des Mc Cormack
Rathfarnham
Dublin 14
2 November 2024

18 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great Product & Service

Service from start to end was spot on. From first meeting rep, full survey and installation crew were brilliant fulfilling all of our requirements. Couldn’t recommend Fairco highly enough.

All this is coupled with a great product

15 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I would strongly urge you not to buy…

I would strongly urge you not to buy from Fairco. There window are decent but the service and after care is awful. I think they used the cheap possible parts in their windows and door that don't last and when you ask for replacement or to get fixed they say you are out of warranty. I would genuinely avoid.

Updating my review based on your reply below. I bought the windows, sliding door and double doors 3 years ago from Fairco. Since I bought the windows, you've been difficult to deal with. Just this week my wife contacted you to say the locks are not working in our sliding door. The front door lock we've need to get 3 new keys cut because the lock is faulty. The back double doors installed we had to get someone out to fix after installation because they didn't close properly. Now the locks are not working properly and the fitting on the door are not working.

I stick to my original review. Such a disappoint experience after the initial installation.

17 de outubro de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Damian,

Thank you for your feedback. We have reviewed our records and unfortunately, we do not have any installations registered under the name provided. However, we are keen to learn more about your experience and would appreciate the opportunity to resolve any concerns you may have.

Please feel free to contact our customer service team directly at (01) 8398075 or through the complaints form on our website so that we can assist you further.

At Fairco, we take great pride in the quality of our work. We don’t cut corners with cheap materials; instead, we use high-quality components designed to last. All our windows and doors are crafted with durability, security, and energy efficiency in mind. Our products are independently quality assured, with burglar-resistant features and an A++ Energy Performance rating as standard.

We strive to deliver exceptional products and service, and we hope to resolve the issues of any of our customers to their satisfaction.

Best regards,
The Fairco Team

Classificada 5 em 5 estrelas

High quality windows and finish.

Very happy with the quality of the windows and the quality of the work. The guys were professional and friendly. We knew exactly what was going to happen and when.
There was a slight delay during the install due to unforeseen complications but they dealt with it and even though it was more work for them it was finished perfectly.

10 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid!!

Avoid!!! After being sold the white glove service by the sales man. We purchased new windows for our house and these windows were to have the soundproofing panel in them . I am actually baffled how this company is allowed to operate. I was in work on the day of installation and my Husband was working at home. The windows seemed to be installed very quickly except our Bedroom my husband noted they were at this window for a few hours. When they had finished my husband was on work calls but one of the man insisted he sign something as the man stated he could not leave without this signed making out this was not a big deal and all normal . My husband quickly signed (stupidly). The windows had not been checked yet. Long story short we have a big scratch across the window in box room. The amount of noise these windows let in is far far worse than our previous windows. Our bedroom window is totally off and the anthracite sealant was everywhere on the carpet the curtains which were on the bed. The new window sill that was installed around the bay window split and let all the rain into the breast and all the seal came away. The damage around the walls inside was just filled with silicone. When we contacted them thinking there would be a snag list and aftercare etc we got a blank email reply with just the document my husband signed. This company really is the pits.

8 de novembro de 2023
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear M O’Connor,

We do not have any record of the issues that you described above, but we would be happy to learn more about your experience. If you would like to contact us directly on (01)8398075 or email via the complaint form on our website.

The Fairco Team

Classificada 5 em 5 estrelas

Very happy

Very smooth from survey to installation - 10 windows installed, very happy.

9 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 service and installation at Fairco

We have just had our front door and all windows replaced with Fairco and we could not recommend them enough. From our initial meeting with Jack our sales rep who explained everything in detail and went through all the alternative options to our fitting with Tony and the team the service was 10/10 and we are over the moon with the finished product!
Tony the fitter and his team were extremely neat and tidy and left our home spotless, teh installation was absolutely seamless and we will reccomend to all our friends and family!
Thanks again Jack Tony and all the team at Fairco

25 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I got windows and doors 2 years ago

I got windows and doors 2 years ago. I was delighted with the windows but the doors gave trouble and the front door was replaced and it is still cracking and making noises ...
I was told this is normal and the front door should not have been replaced. If I had known Fairco would not stand by their work I wouldn't have picked them.
I wonder if anyone else has trouble with front doors they got from Fairco maybe you might let me know.
Peter 0852152900

17 de setembro de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Peter,

Our records show that we carried out your installation in May 2022. The installation consisted of the replacement of windows and a front door. You acknowledged that the installation was completed to your satisfaction.

In September 2022, you contacted our service department to discuss noises that were coming from your door. These were inspected by Fairco’s senior engineer, and he found that it was not as a result of the door or its installation. Based on your opinion, you did not accept his findings but offered no evidence of an independent engineer’s report.

Fairco arranged for the manufacturer of your door, who are the leading providers of these doors in Britain and Ireland, to carry out their own review in February 2023. They explained at the time that they found no fault with the door in terms of noise. They went ahead and remade a new door and installed it in May 2023.

In April 2024, you contacted our service department to say that you could hear noises from your door without operating it. The manufacturer explained that this was a result of natural contraction and expansion. They also explained to you that they were 100% sure that this is the case, having mistakenly gone ahead and remade the door anyhow. The manufacturers said that the noises from the expansion and contraction in your home are not limited to doors and windows, and appear in any part of the fabric of a building as the building goes through its natural cycle of heating up and cooling down.

You have previously communicated that you would provide an independent engineer’s report confirming the problem that is reoccurring. You have failed to provide this report.

This is not a fault nor is it covered under any terms of the contract.

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