Fairco Windows & Doors Opiniões 

184
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

In an industry known for sharks, Fairco still manages to stand out and not in a good way. The experience felt like dealing with pushy salespeople chasing targets, with no real interest in the prod... Ver mais

Classificada 5 em 5 estrelas

Very happy with the 2 guys who installed my windows and doors. They arrived on time, covered the floor areas and cleaned up each day after they finished. Feel a lot more secure after installation, big... Ver mais

Classificada 5 em 5 estrelas

Recently had my home installed by Fairco. Paul who came to our home was extremely helpful and knowlegable about the products and gave good advice on improving our energy rating. the installation went... Ver mais

Classificada 5 em 5 estrelas

The sales staff are very efficient and explain all the different various windows and doors. The fitting staff are extremely courteous and tidy, and you wouldn`t know they had been on site except for t... Ver mais

Informações sobre a empresa

Escrito pela empresa

FAIRCO is a trusted provider of windows, doors and roofline services for existing homes in the greater Dublin region. Our team has been crafting beautiful bespoke products for over 35 years. We provide high quality, energy-efficient and burglar-resistant products as standard. But we don’t compromise on style either. From initial design to stress-free installation, our specialists are here to guide you every step of the way.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(184)

47 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service

Excellent service. Representatives were very friendly, informative and accommodating. Everything went so smoothly, with a new door fitted within a few hours.. would strongly recommend to anyone considering.

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

From initially visiting the showroom in Santry to installation over the past 2 days I can honestly say the service was second to none. Dean the rep even visited us on a Saturday to suit our schedule. We were constantly kept up to date with the programme and the final results are stunning. Absolutely delighted and would highly recommend.

12 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service for the…

Excellent customer service for the moment we walked into the showroom. Engineer who came to the house had some additional ideas which we took up. The instillation was about four weeks form the engineers visit. The two installers where polite, clean and very friendly, they knew exactly what they were doing. They left the area clean, taking rubbish with them. Would we return to Fairco for more work..? Yes!

1 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

New Guttering System

From the 1st contact to the completion of the work, I was kept informed all the way through the progress. The Sales Rep was friendly and informative. I was told the job would take 2 days to install the new guttering system, which it did. 3 installers arrived as stated, carried out the installation and left my premises in a neat and tidy state. I would highly recommend Fairco.

25 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience getting a new front door

Everything ran smoothly from initial contact to the rep and surveyor visiting to measure my door. My contact Dean couldn't have been more helpful and provided valuable advice. The installation team was efficient and friendly and did a fantastic job. I'm delighted with the new door and would use Fairco again for any door or window needs.

23 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

We had our front door replaced by Fairco, and I highly recommend them! Service was excellent, and everyone was so lovely to deal with. I was delighted with the work we had done.

11 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

From the initial consultation to the finish of the job, Fairco are a great company to deal with. Very professional and friendly.
The lads done an excellent job and were very tidy.
Would highly recommend.

17 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service from meeting…

Excellent service from meeting salespeople in showroom to prompt visit from surveyor and admin . V pleased with installation and friendly customer service and support . Efficient and pleasant service from beginning to end .

16 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products and service

Excellent products and service. A pleasure to do business, everyone was polite, friendly and efficient. The fitting team were very professional and their attention to detail was to be admired. Well done everyone

10 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Window Replacement Issues

Unfortunately we had a very bad experience with Fairco when it came to replacing our windows. They had measurements wrong for one window and only realised after they had taken the old one out. They installed the window anyway and left the space in a very bad state - gaps to the outside which meant drafts coming in and this was in Janaury. They said they would not do any patch work here while we waited for the correct window because "they would just have to do it again". We had to live with this for 3 months and they had already recieved full payment as this is their policy. In addition, I had to keep calling to ask when could we expect the replacement to arrive - there was no proactive communciation from them. Even after the replacement window was fitted, the work is still not to the standard we would have expected (nails sticking out for example) but I'm done dealing with them at this stage. I was surprised as they had also replaced our door and did a great job there, due to this experience though I cannot recommend them to anyone.

Updated to include comments from their reply: We signed off on the work as we had already paid in full, it had already taken 3 months to resolve this and we just wanted the job completed. With regards to the small corrective action - there was a large gap between the wall and window and still it took 3 weeks to fix even that.

2 de janeiro de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Nessa,

Our records show we carried out your installation on the 2nd of January 2024. The installation consisted of five replacement windows.

One of the frames was manufactured marginally incorrect. The installer informed you of this and provided a solution to this problem.

On the 3rd of January we sent you an email confirming that a new frame had been ordered.

On the 5th of January you sent an email asking could we carry out a small corrective action to the plastering around the window in question.

We completed this request on the third week of January. This was signed off by you, the customer.

On the 8th of March 2024 we carried out the replacement of the frame and again received confirmation that this was completed to your satisfaction.

Since the 8th of March 2024 we have not had any request nor comments from you to state at any time that you were unhappy with the works until you posted this review.

Classificada 5 em 5 estrelas

Thrilled with the job done by an excellent Fairco team!

Fairco did a big job for us last week - 24 windows in total, a mix of sash and picture. They did a fantastic job. The team was so professional. They arrived punctually every day, were extremely courteous, tidy, cautious around the furniture and watchful that our pet was safe at all times. I could not recommend them highly enough. The sales staff, surveyor and installation team are a credit to the company. The owner Jim Toal deserves a clap on the back - he runs a good show. They finished on time and I would highly recommend them. We are thrilled with the job.

2 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We got French Doors and a Composite…

We got French Doors and a Composite Door with side panel and couldn’t be happier. Victor and Frank installed them and couldn’t be more professional. They worked from the time they arrived straight through lunch and left the place spotless, 100% would recommend Fairco, and will definitely be using them again.

19 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AVOID AVOID

So disappointed. Had used them before but sadly no customer service this time. Front door would not close, could not send someone until 7 days later. Had to get and pay for locksmith to fix door, not hung properly. Then no one showed up on day, after taking time of work, which had to beg for. No apology, until asked, no explanation, till asked. Now, another appointment to fix another door and window. AVOID, AVOID, AVOID. Could offer me any time for sales guy to come out, but not to fix their mistake.

6 de junho de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Mary,
Our records show you installation took place in November 2023. Our service department called you on the 7th of June to arrange a service call for the afternoon of the 12th of June. Due to unforeseen circumstances the service engineer was unable to carry out the appointment. Our service team offered you the next available appointment, to be carried out during working hours, i.e. Monday – Friday 9-5pm. They stated that you wanted a call outside these hours.

We arranged and confirmed, both by telephone and email, for our service engineer to carry out the corrective action on the 18th of June. The service engineer called you 10 minutes before arrival and you explained you were travelling to the airport.

Classificada 1 em 5 estrelas

Bad. Bad. Bad.

Bad. Bad. Bad. We simply contacted them to set up a appointment for someone to come quote for our house. We have no idea what the difference in price is between all the types and thus we wanted a quote. Simple right! They refused to send anyone to quote until we had chosen the type and colour. Talk about not understanding customers. Hummmm lads put the prices up online and then maybe your customers can bow and beg for a quote.

Shows a very poor culture of customer service and they were eliminated from even consideration before they even quoted for the work.

12 de junho de 2024
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Hailey,
Our records show that we received an online enquiry on Sunday 09/06. On the 10/06 at 10am we sent an email asking for the best time to call to understand your requirements.

On the 11/06 we received a reply to the email with no indication when was the best time to call. On the 11/06 we telephoned you and there was no voicemail service available, and we sent another email asking when the best time was to discuss the best type of product required.

On the 11/06 we received an email with no indication of a time of which best suited you to discuss your requirements. Instead, we received a questionnaire to fill out.

On the 12/06 we sent another email asking a suitable time to contact you and discuss your requirements for the project, before we would send a representative to your house. We received no response to the email.

Classificada 4 em 5 estrelas

Review

Pluses:
1.professional approach
2. On time install
3. Good quality product

Minor minuses:
1. Front door surround caulked but not back door ( although secured & weather tight) however would look better
2. French doors 4 separate keys…1 reqd per door
3. Slightly pricey but offset by being a quality setup so no problem paying

31 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Simply the BestWe got six windows and a door installed…

We got six windows and a door installed in two days. From start to finish communication was top class. Jack in the showroom was very helpful and had good suggestions for the design of our large window.
The installation team were focused on getting it right first time, and did an efficient and tidy job.
Would definitely recommend Fairco.
J&G Lynch

22 de abril de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Great installation experience

Friendly sales, engineering, and installation personnel. I had six windows installed and the team got it done in a day, which was greatly appreciated. The job is of an excellent quality and the support from the company was decent from sales to final install. The only downside is that they insist on all payment being made upfront, prior to the install. Would recommend Fairco.

20 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Again a demand for money up front

Again a demand for money up front. Problems recurring with doors. Very unsatisfactory experience. I would advise anyone to stay clear of Fairco. Also too expensive and disgraceful product. Marian H Dublin 4

10 de setembro de 2023
Opinião espontânea
logótipo da Fairco Windows & Doors

Resposta da Fairco Windows & Doors

Dear Marion,
Our records show your installation was carried out on the 6th of September 2023. Fairco’s terms and conditions were agreed and signed by you in the sales contract on the 7th of July 2023 and on the survey documents on 1st of August 2023. Our Installation department also sent you an installation confirmation email on the 9th of August 2023 acknowledging the terms and conditions. You contacted our service department requesting a service adjustment of the door and the company responded and carried out your requests.

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