I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Easy to order. Efficient delivery. Fresh pickings. My reco thou is when you choose kgs, how many approx you’ll get; like apples or carrots etc Also couldn’t order Westmere sausages under 1kg. I... Ver mais
A empresa respondeu
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... Ver mais
A empresa respondeu
Did my online order with Farro and the good stuff turned up at the door no worries, dead easy to sort. Always find those tasty bits and bobs you just can't get at the big supermarkets. Choice service,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Mercearia gourmet
- Mercado de comida fresca
- Serviço de entrega de alimentos ao domicílio
- Serviço de encomenda de comida online
Escrito pela empresa
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Informações de contacto
Auckland, Nova Zelândia
- farro.co.nz
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good scheduling and delivery. So-so meal selection process.
Was good. Easy to schedule the delivery.
My one complaint would be the filtering service for the meals on the website isn't great. It made it difficult to find the meals I wanted at the sizes I wanted on mobile. I'm sure if I was on my laptop it'd be fine, but the filtering is not great otherwise.
17 de fevereiro de 2026
Resposta da Farro
Thank you for your review. We appreciate your constructive feedback.
Resposta da Farro
Thank you for your review. We are so pleased you enjoyed your Farro order.
Wish there was Farro in Christchurch!
Seamless process of ordering some meals and treats for a family member. And super speedy delivery!
8 de fevereiro de 2026
Resposta da Farro
Thank you for your kind review.
Will it arrive in time for dinner?…
Booking on line OK as I have done this before but it was confusing before as a user of multiple gift cards.
No tracking option, a pity as reception isn't always as quick as they could be.
5 de fevereiro de 2026
Resposta da Farro
Thank you for your review and for the feedback. We appreciate you taking the time and will pass this on to our team.
Resposta da Farro
Thank you for your review!
Appreciative
Really appreciate the on-time delivery, whilst the earliest delivery was a week away, I wasn't in a rush, so that didn't matter. The fact you also delivery rurally was a huge PLUS in my books. Thank you Farro - you were great!
23 de janeiro de 2026
Resposta da Farro
Thank you for your kind review.
Alexis and Stephanie were brilliant
Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is no stock back up..you call products differently to the names on the packets and it is SO confusing. Maybe a great I.T. team is needed?
27 de janeiro de 2026
Resposta da Farro
Thank you so much for your candid and honest review — we really appreciate you taking the time to share it.
We’re so pleased to hear your kind words and will be sure to pass that on. We also appreciate your feedback on the online ordering experience; it’s incredibly helpful in highlighting where we need to improve.
Thanks again for letting us know where we’ve got things right and where we can do better.
Amazing service for the team at Farro
Amazing service for the team at Farro! Excellent communication with me regarding unavailable items and how/when they would be fulfilled, ended up getting exactly what I needed that day. Thank you so much!
26 de janeiro de 2026
Resposta da Farro
Thank you so much for your review. We're so pleased you were happy with your Farro online experience and look forward to seeing you online again soon!
Resposta da Farro
Thank you for your review!
Good online experience
Good communication as this is my first time to place an order
Thank You
Mike
23 de janeiro de 2026
Resposta da Farro
Thank you for your review. We are so pleased you are happy with your Farro online experience and look forward to welcoming you online again soon.
I’ve had an excellent experience with…
I’ve had an excellent experience with Farro. The food was incredibly fresh and delicious. The online ordering process was straightforward and convenient, with quick delivery. I highly recommend shopping at Farro.
22 de janeiro de 2026
Resposta da Farro
Thank you for your review Crystal.
We're pleased you have had such a good experience!!
Delivered to the wrong address despite…
Delivered to the wrong address despite instructions on the order and on a responding text advising pending delivery
19 de janeiro de 2026
Resposta da Farro
Thank you for your review. As per your order, the delivery was made to the address in the delivery address field. Unfortunately, the order notes section is not accessible to our delivery partners for delivery address purposes. We are sorry for any inconvenience caused. Please feel free to contact our customer care team on 09 360 0499 or hello@farro.co.nz with any delivery queries or amendments, we're happy to help.
Great products and delivery was early.
18 de janeiro de 2026
Resposta da Farro
Thank you for your kind review.
Good updates on progress of delivery
Good updates on progress of delivery
-nice options of ready meals to choose from
17 de janeiro de 2026
Resposta da Farro
Thank you for your great review.
We are pleased you are enjoying the service.
Resposta da Farro
Thank you for your review!
Great customer service
Great customer service- lovely staff member helped sort out payment issue.
Cold items (cheese) beautifully packaged
Delivered on time
13 de janeiro de 2026
Resposta da Farro
Thank you for your review. We're so glad we could help and that you are happy with your Farro goodies! We look forward to seeing you online again soon.
Quality produce
Great quality of prduce interesting and varied produce. Good company. Recommend.
5 de dezembro de 2025
Resposta da Farro
Thank you for your kind review.
What were ordered wasnt entirely what…
What were ordered wasnt entirely what we got. If something is out of stock then give me an option to put a backup choice or contact me. Especially if its near a holiday as thats why we ordered, to make a specific meal.
29 de dezembro de 2025
Resposta da Farro
Thank you for your feedback. We’re sorry for the inconvenience. If you have further questions, please email us at hello@farro.co.nz, we'd love to hear from you.
The online and delivery experience was…
The online and delivery experience was 10/10. Thanks, Farro Fresh.
29 de dezembro de 2025
Resposta da Farro
Thank you for your kind review.
Resposta da Farro
Thank you for your kind review.
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