Fantastic service from the lady in the Abergavenny store. So friendly and helpful; ordered trousers for me and adjusted the price in line with the sale offer. Ordered on Saturday, delivered and ready... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I can always rely on fatface style and quality. Plus their next day delivery service is just weekday a working mum needs. I'm one happy customer
A empresa respondeu
Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... Ver mais
A empresa respondeu
Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
20 High Street, NP7 5RY, Abergavenny, Gwent, Reino Unido
- 01873 851565
4,8
Excelente
149 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Staff at Abergavenny shop always very…
Staff at Abergavenny shop always very friendly and helpful. This years clothing has improved a great deal also
30 de abril de 2026
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered a top online and was given a delivery date
I ordered a top online and was given a delivery date to the shop in Abergavenny. Went to collect and told it hadn’t arrived.
Then got an email saying it had been delivered to the wrong shop, but it was on its way. Went into the store once again and it still hadn’t arrived.
25 de abril de 2026
Resposta da FatFace - ABERGAVENNY
Hi there,
Thank you for taking the time to leave your review.
We're really sorry to hear that you didn't receive your order. We understand that this is frustrating and not the experience we want our customers to have.
We can see that you reached out to us at the weekend, and our Customer Service team arranged for a replacement order to be sent to your home address, which was due for delivery today.
We do hope you have now received your order, but if not - please don't hesitate to get in touch,
Thank you, LE
Great service from Fatface
Great service from Fatface. The bag was a gift for my sister and she loved it 💚
8 de abril de 2026
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and efficient
Quick and efficient delivery to my local store. Excellent quality dress. Friendly staff in store. Lovely feel to the store which is well stocked full of amazing things. Highly delighted
10 de abril de 2026
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Abergavenny
Quite possibly the best customer service I’ve ever received. I was looking for a particular skirt for my partner, as she wanted it for our holiday. This was out of stock literally everywhere…even online but the Abergavenny branch were showing one. Kieran from my local store rang but unfortunately they said it must be a stock error…. However the manager from Abergavenny, Colin rang back three minutes later to say that he’d found one. The fact he’d kept looking was brilliant! He agreed to keep it until Monday for me, but I made the trip straightaway. The welcome I received in store was fantastic and was so happy with the service. Thank you Colin and team!
21 de março de 2026
Opinião espontânea
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I visited the the Fatface store in Abergavenny
I visited the the Fatface store in Abergavenny Sunday 15 March it was a lovely experience and the man that served me was excellent and a real credit to your store !
15 de março de 2026
Opinião espontânea
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just what my wife was looking for
Just what my wife was looking for. Delivered to our local store on the next working day
17 de janeiro de 2026
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous jumper
Excellent service from point of ordering to collecting parcel from store.
10 de janeiro de 2026
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Superb
Ordering online was easy, communications re: collection very good, and collecting from store a breeze. What's more, I'm delighted with the purchase. All round excellence.
4 de dezembro de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fave store,fave person!!
My fave person,Robyn in today. Always sooooo helpful. Will give honest,unbiased opinions which I really appreciate. Such a lovely person. Obviously came out of the store with something!!!! Thanks Robyn. See you soon. Xx
26 de setembro de 2025
Opinião espontânea
Resposta da FatFace - ABERGAVENNY
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Good quality, good length for tall man
Easy to place order, delivery prompt and good quality goods received.
24 de agosto de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always pleasant and helpful
Staff always pleasant and helpful.
Very knowledgeable and efficient.
Always a pleasure to browse and buy, collect a parcel or return an item.
Good to see items on display before making a decision to buy or order.
13 de agosto de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly person in the shop
Very friendly person in the shop when I returned my item. Easy and quick to do.
11 de agosto de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good clothing and value for money
Good clothing and value for money. Just wish there was one in my home town. Nearest one to me is Rugby
18 de agosto de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dreadful
Dreadful - still waiting for my order !!! Also poor customer service to assume I have it!
Please update me urgentlty
16 de agosto de 2025
Resposta da FatFace - ABERGAVENNY
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Great service.
8 de agosto de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
EXCELLENT CUSTOMER SERVICE
Andrew at the Abergavenny store, went above and beyond in order for me to get my dress on time for my night out!! My dress hadn't arrived when it was supposed to, I spoke to Andrew, who contacted customer services, they apologised for the delay but assured it would be with me the end of the day and it was!! A big shout out to Andrew 😀 x
17 de julho de 2025
Opinião espontânea
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Thank you so much
Thank you so much, had wonderful service from Robyn, she went above and beyond to help me find an outfit that was breastfeeding friendly. She took time to help me and suggest clothes that I would never have looked at and when I tried them on they were perfect. So lucky to have this fat face in abergavenny, it’s my go to place. Robyn saved me from being a very stressed out mumma, thanks again
19 de junho de 2025
Opinião espontânea
Resposta da FatFace - ABERGAVENNY
Thank you so much for your kind words! We’re so happy to hear that Robyn was able to help you find the perfect outfit. She’ll be absolutely delighted to know how much her support meant to you.
It’s wonderful to know our Abergavenny store is your go to, and we’re so glad Robyn could make your visit a little easier during a busy time.
Take care and see you again soon! - LE
Ordered 2 tee shirts for my husband
Ordered 2 tee shirts for my husband . The quality was exceptional but one was a little skimpier than the other so returning it for a bigger size.
31 de maio de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service.
Easy to navigate website and picked up from local shop a day earlier than expected. The quality of the clothing was above average and colours were exactly as they looked online.
23 de maio de 2025
Resposta da FatFace - ABERGAVENNY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.