I have shopped at FatFace now since 2014 at there shops and online and just love the quality of there goods and styles of there clothes, the staff at there Exeter shop are so friendly and helpful, pri... Ver mais
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Leia as opiniões dos outros
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Ver mais
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There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... Ver mais
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Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Reino Unido
- 01392 982018
4,8
Excelente
302 opiniões
Pede aos clientes que escrevam opiniões
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Really helpful
Really helpful staff made helped me find items and looked in store room to find items.
26 de abril de 2024
Resposta da FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Shop experience was not good said they didn't have my size in the shop or on line. Went home and bought then on line.
Bought on line . Service was fine
30 de abril de 2024
Resposta da FatFace - EXETER 2
Good afternoon Nigel,
I'm sorry to hear you have had this experience in our store.
Please be assured your review has been raised. However, we're happy to hear you were able to find your size on our website.
Take care, LC.
Poor communication
I ordered my goods on 22/4/24 to be collected in store in 3 to 5 working days notification by email.
After a week I d hadn’t received any emails so I telephoned on a Tuesday,the Exeter branch and was told they could see the order but as it was sale and there were lots of orders it may take 7 to 10 days so to call back in a few days
Therefore I phoned again on the Saturday nearly 2 weeks after the initial order and was told it was in and had been there since the 25/4/24
Where was the promised email ??
23 de abril de 2024
Resposta da FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
All the staff were very helpful
All the staff were very helpful, especially Chester
4 de maio de 2024
Opinião espontânea
Resposta da FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
That boy upstairs was very nice and…
That boy upstairs was very nice and welcoming
3 de maio de 2024
Opinião espontânea
Resposta da FatFace - EXETER 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you found our crew in the Exeter store to be so nice and welcoming. I will be sure to pass your lovely comments on to the team.
All the best, MM
very helpful staff
very helpful staff, specifically chester who helped us with our shopping choices
4 de maio de 2024
Opinião espontânea
Resposta da FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We'll be sure to pass your feedback on.
We hope you love your purchase and look forward to welcoming you back soon.
Take care, -LA
Always good quality and good customer…
Always good quality and good customer service
22 de abril de 2024
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I love the quality and the sizing of…
I love the quality and the sizing of Fat Face clothes.
12 de abril de 2024
Resposta da FatFace - EXETER 2
Good afternoon, Gerry.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
It's always a nice shopping experience
It's always a nice experience going into a Fatface store. Clothing is presented really well, and easy to find. Staff are always friendly and helpful too
28 de março de 2024
Resposta da FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to shop online
Easy to shop online. Good choice of sizes. Returns in store are really easy. Clothes are good quality.
28 de março de 2024
Resposta da FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and service. We look forward to welcoming you back soon!
Take care.- GM
Love the products and the shops make…Exeter
Love the products and the shops make you feel welcome.
21 de março de 2024
Resposta da FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Resposta da FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The quality of the items is excellent…
The quality of the items is excellent and delivery was very prompt. I am regularly buying items as they are fashionable and real value. I have become a true fan.
30 de março de 2024
Resposta da FatFace - EXETER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Resposta da FatFace - EXETER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Dress
The quality of the cloths, they fit well and the delivery was very fast. Brilliant.
20 de março de 2024
Resposta da FatFace - EXETER 2
Hi Margaret,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Bought two long sleeved tops
Bought two long sleeved tops , one white one dark green. Received package within a few days, items were as described so all good
15 de fevereiro de 2024
Resposta da FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are always friendly and the…
Staff are always friendly and the clothes are gorgeous.
13 de fevereiro de 2024
Resposta da FatFace - EXETER 2
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff at the Exeter branch
The staff at the Exeter branch, plus the range of products.
10 de fevereiro de 2024
Resposta da FatFace - EXETER 2
Good Morning Barbara,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Exeter Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Ordering and pick up from store was…
Ordering and pick up from store was effortless
31 de janeiro de 2024
Resposta da FatFace - EXETER 2
Hello Terri
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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