There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... Ver mais
A empresa respondeu
Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
A empresa respondeu
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, Reino Unido
- 01392 982018
4,7
Excelente
288 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fabulous company and helpful
14 de dezembro de 2023
Resposta da FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to place order
Easy to place order, speedy delivery. Return in store if not suitable. Whats not to like?!
4 de dezembro de 2023
Resposta da FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice people.The staff in Exeter's Fatface shop were…
The staff in Exeter's Fatface shop were very friendly helpful and made me feel welcomed.
The store was very bright and tidy and well laid out.
I would highly recommend Fatface.
18 de dezembro de 2023
Opinião espontânea
Resposta da FatFace - EXETER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Items were quick and easy to order.
11 de dezembro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Well made product and friendly service…
Well made product and friendly service highly recommended.
11 de dezembro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service
Could only order this online but it wasn’t long before I could collect in store. Staff always very pleasant and helpful.
Well made tee shirts which wash well and keep their shape.
27 de novembro de 2023
Resposta da FatFace - EXETER 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that yo found ordering to be easy and the delivery to store quick. I hope you continue to love our products as much as we do.
Take Care, MM
Resposta da FatFace - EXETER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly and helpful staff
Really friendly staff who quickly obtained what I wanted from stock as the correct size wasn't on display. Also sorted out my click and collect purchase without any delay
29 de novembro de 2023
Resposta da FatFace - EXETER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy, friendly, quick collection
Ordered a dress for store collection. It arrived it 2 days at the Exeter store and collection was super simple….ask at the tills and the excellent member of staff found it with a couple of minutes.
I was offered to try it on but I declined as I was dressed for snow and couldn’t face getting undressed! However there is a free returns label included so I could return after trying it on at home..
As the dress is as usual absolutely beautiful I have of course kept it!
23 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Collected parcel from shop Friendly…
Collected parcel from shop Friendly quick service
21 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I ordered a product for click and…
I ordered a product for click and collect but did not get a confirmation email to collect, so my order was cancelled and refunded, after a few phone calls to Customer services and the store, they were able to locate my parcel. Thank you
15 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello there,
Thank you for your review.
I am sorry to hear that this has happened, however I have taken a look at our system and I can confirm that all emails were sent to your email address on your order.
I can see that you have been in touch with us with us on the phone today, and we have advised you on next steps.
Take care, LE
I'm still waiting
I'm still waiting, I've never known such slow shipping. Each time I've ordered from you, its been the slowest I've known.
Why so long??
18 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello Emma
Thank you for your review.
I am so sorry to hear that you are waiting for your order.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com and we can look into this further for you.
EP
Love shopping in store and online at…
Love shopping in store and online at fat face always a good experience, friendly knowledgeable staff, great clothing and accessories and good value for money.
13 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy to order.
12 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The extremely helpful assistant
7 de novembro de 2023
Resposta da FatFace - EXETER 2
Good Afternoon,
Thank you for taking the time to leave us a review.
I am happy to hear you had a positive experience with one of our store assistants! I will make sure this feedback is passed on!
Kind Regards, JW
Resposta da FatFace - EXETER 2
Good afternoon, Kathy.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Exeter store.
Take care, JB
Friendly staff and quick process :)
2 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
ep
Beautiful quality as always
I wanted to say that it was due to great customer service from one of the ladies at Exeter branch. I'd gone in and saw the skirt I liked but was in a rush, so I returned but the sale was over and no skirt . However, the staff member told me its available online still and 3 days later it was delivered. All due to her genuinely saying, can I help you ? when she saw me walking twice round the shop. Don't know the ladies name unfortunately but all praise for her attention.
1 de novembro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent product & customer service
Quick delivery, and lovely clothes. I returned some items, and the refund process was very straightforward and I was refunded promptly. Thank you FatFace, you have a new loyal customer.
31 de outubro de 2023
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Resposta da FatFace - EXETER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
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