I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Ver mais
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Leia as opiniões dos outros
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Ver mais
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In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... Ver mais
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Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Reino Unido
- 01423 538773
4,8
Excelente
136 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dropped a star because of stain on…
Dropped a star because of stain on trousers. Assistant was great at sorting it out for me.
30 de junho de 2025
Resposta da FatFace - HARROGATE
Thank you for taking the time to leave your review. We are sorry to hear that your item arrived in a poor condition. We understand that this shouldn't have happened and we will pass your comments to the team. Take care, LE
Resposta da FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly service in shop and easy…
Friendly service in shop and easy ordering online. Clothes are good quality.
22 de maio de 2025
Resposta da FatFace - HARROGATE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Poor Communication
I received notice of an order delay and a text confirmation of this. Then an Email confirmation that order was available for collection. Then another text stating order was delayed. Then I am asked to do a review and I have not even received the ordered items yet.!!!. Welcome to the world of computers.
26 de maio de 2025
Resposta da FatFace - HARROGATE
Hello Phillip, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order and there has been some confusing communication in regards to its whereabouts. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Fat face collection
Quick and efficient service at the till when collecting the order. Friendly and polite
28 de abril de 2025
Resposta da FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff
Very helpful staff
But the dresses are too long for me as my height is just 5 ft
28 de abril de 2025
Resposta da FatFace - HARROGATE
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Fatface Harrogate is my absolute number one go to…
Fatface is my absolute number one go to for threads, every time! Their service was phenomenal, he told me how ethically sourced and sustainably made the products are and about their charity when I asked.
I love this place and would literally buy the entire store if I could. The prices are also fantastic and extremely reasonable given the phenomenal quality and longevity of their products!
12 de abril de 2025
Opinião espontânea
Resposta da FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothes. Poor service.
Lovely clothes and great selection of new season wear.
I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, into a bag and I was given an unconvincing have a nice day. Furthermore assistant was wearing a monogrammed Jack Wolfskin top which is not a good advert when you work in fat face. From my many years in retail I think this was a poor effort. Glad this is not my local store.
15 de março de 2025
Opinião espontânea
Resposta da FatFace - HARROGATE
Hello Wendy
Thank you for your review. I am so sorry to learn of your recent experience in our Harrogate store. We will pass this feedback on and will always aim to improve our in store service.
Thank you for your feedback.
Take care, CT
Resposta da FatFace - HARROGATE
Hello!
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Fantastic Service
Exceptional service from the Harrogate staff especially Danny who went farther than the extra mile.
25 de dezembro de 2024
Resposta da FatFace - HARROGATE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - HARROGATE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - HARROGATE
Hi Dawn, Thank you for your kind words! We're delighted to hear that you enjoyed your recent purchase and found our staff helpful. We appreciate your feedback and look forward to serving you again soon. Take care, LE
Very helpful friendly staff
I ordered a cardigan online to be delivered to store. It arrived very quickly. When I went to collect it they had a choice of sizes, so I tried a couple on and decided that I needed the bigger size. The staff in store were very helpful, refunding on the online order to enable me to buy the larger one. I ordered the smaller size as I already have two “rose” cardigans in a 12, this new design seems to come up smaller
17 de julho de 2024
Resposta da FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I love my Fatface shirred midi dress
I love my Fatface shirred midi dress. I am quite pear shaped so always order clothes in 2 sizes online and never have a problem returning items and receiving a prompt refund.
The clothes themselves are well made, wash well and last for years. They also cater to various age groups. Highly recommend them.
16 de julho de 2024
Resposta da FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Harrogate…Branch
Friendly helpful staff at the Harrogate branch .Good range of sale items with generous discounts. Shop is well set out and a pleasant place to browse and shop.
28 de junho de 2024
Resposta da FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Good value espadrilles in the sale
Good value espadrilles in the sale, but it was the lovely man in the shop at Harrogate who made it a good shopping experience
17 de junho de 2024
Resposta da FatFace - HARROGATE
Hello Tonia,
Thank you for sharing your recent experience in our Harrogate store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Love Fatface
Love Fatface! The clothes are great quality and lovely styles and patterns. Bought the dungaree shorts in pink, they fit well and are comfortable so bought the black ones too!
Staff were super helpful with finding sizes and helping with online order.
5 de junho de 2024
Resposta da FatFace - HARROGATE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Dressed like a princess, by a magical shop assistant!
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of dress she wanted in the size she needed, and giving us advice on footwear that worked well for it. We came away fully prepared for the occasion; my daughter is thrilled with our purchases and the whole experience was made magically easy.
31 de maio de 2024
Opinião espontânea
Resposta da FatFace - HARROGATE
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Harrogate store.
Take care, JB
Friendly efficient staff
Ordered online to be delivered to store. It was no hassle, email when it was dispatched and when it arrived in store as you would expect. Harrogate staff were quick and efficient and friendly. The clothes are quality, they always that's why I shop at Fat face. Even found another sale bargain whilst in store.
18 de maio de 2024
Resposta da FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order
Easy to order, simple to collect from store. Genuine sale prices - which all fit fine, great!
30 de abril de 2024
Resposta da FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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