I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Ver mais
A empresa respondeu
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Ver mais
A empresa respondeu
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Reino Unido
- 01752 601589
4,7
Excelente
288 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've ordered twice recently
I've ordered twice recently, once to collect in store and once by post. Both services were great. Bought items in sale so good prices for quality items.
8 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent shopping experience
Excellent shopping experience, really easy to use and prompt click and collect.
14 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Service and quality
12 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Thank you for your feedback. We deeply appreciate your feedback and we can't wait to see you again soon! - RS
What a lovely shopping experience…
I wanted to share what a lovely experience I had in Fatface Plymouth today. I was trying on some clothes, not normally my favourite thing, however Tsara made me feel at ease, was so helpful and gave me great advice. Nothing was too much trouble for Tsara and my whole experience was an enjoyable one. So if you need some help deciding what suits you I would definitely recommend the fabulous Tsara. My great experience didn't stop there. At the till I was greeted by Ellie who told me about how I could share my experience with everyone and Ellie was very friendly too.
17 de agosto de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Helpful staff
Helpful staff, Good range products and was able to buy a shirt that was out of stock on website. Order collection was easy and service was prompt.
3 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service by Emma in…
Excellent customer service by Emma in Plymouth store. Was so helpful in helping me match colours, previous shops I'd been in difficult to even locate sales assistant, let alone get help. Well done!
9 de agosto de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Good Morning Ruth, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I hope you have a good day - JW
Great jeans really soft and half price…
Great jeans really soft and half price too
31 de julho de 2023
Resposta da FatFace - PLYMOUTH 2
Good Afternoon Lisa,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the item you purchased. We hope you love your new item. Take care - JW
Great customer service
Emma and Jake were really helpful and friendly in store. Emma saw me struggling with multiple items to try on and offered to take them to the changing room for me. She then went above and beyond in offering further assistance in finding the items I needed to buy. This was actually really appreciated, because I have trouble in standing for long periods of time and her help enabled me to come away with what I needed. Emma and Jakes customer service stood out and provided me with a fantastic shopping experience!
1 de agosto de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Pull your finger out Plymouth store!
I would love to give a 5 star review but seeing as I’m still waiting - again - for the Plymouth store to tell me my order is ready for me to collect it, I can’t.
10 de julho de 2023
Resposta da FatFace - PLYMOUTH 2
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear that you did not receive an email letting you know your order was ready to collect. Upon looking into it, I can see that the Plymouth store received your order and marked it as ready to collect on 14/07. They'll hold it for two weeks, so you have until 28/07 to collect it.
I'd advise checking your junk emails just in case the email went there, but if you didn't get a confirmation email please let us know and we can look into it right away. You can email us on customerservices@fatface.com.
All the best, LB
All of the team were helpful
All of the team were helpful, happy and could not do enough to make my experience a good one.
15 de julho de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hi Millie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Kyra
Kyra, the lady managing the changing rooms was very helpful and happy, fetching a different size for me.
4 de junho de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care, KS
Staff were really helpful.
5 de maio de 2023
Resposta da FatFace - PLYMOUTH 2
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this fat face store in Plymouth
I love this fat face store in Plymouth, the staff are warm friendly helpful and knowledgeable
1 de maio de 2023
Resposta da FatFace - PLYMOUTH 2
Hi Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy with service
Very happy with service. Used click and collect service to Plymouth store. Staff very helpful and friendly and helpful.
29 de abril de 2023
Resposta da FatFace - PLYMOUTH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and stress free pick up
I ordered online for collection at the store. My product arrived within the stated date and collection was quick and stress free
1 de maio de 2023
Resposta da FatFace - PLYMOUTH 2
Hi Tony,
Thank you for leaving us this 5* review!
I'm glad that you had a good online shopping experience and that the collection process was easy. I hope you enjoy your new purchase.
Have a great day!
JH
Love fat face clothes
Love fat face and the Plymouth store where I shop. Staff are always friendly and helpful. Store is always tidy and looking good. Love fat face clothes as they fit well and suit my style.
18 de abril de 2023
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Items ordered arrived very quickly
Items ordered arrived very quickly. I needed to return 2 items which I did using the Plymouth store - staff were very helpful and friendly.
18 de abril de 2023
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The website was easy to navigate
The website was easy to navigate. I was kept informed about the progress of my order and the staff at the chosen store were very attentive and helpful
21 de abril de 2023
Resposta da FatFace - PLYMOUTH 2
So happy to hear of your easy shopping experience with us! We look forward to welcoming you back soon! - RS
Lovely friendly staff and very helpful
20 de abril de 2023
Resposta da FatFace - PLYMOUTH 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Plymouth store - this is great to hear. Take care, BP
Resposta da FatFace - PLYMOUTH 2
Good afternoon, Julie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.