I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Ver mais
A empresa respondeu
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Ver mais
A empresa respondeu
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Reino Unido
- 01752 601589
4,7
Excelente
288 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Leading the way
Ordered jeans online and requested they be delivered to the Plymouth shop. I received regular e mail feedback as to the order progress.
The Jeans were received in the shop within 3 days (the estimated timescale being 5-7 days).
The staff in the shop were very helpful and friendly especially towards our little Cockapoo giving him treats and fuss, who now tries to take us into the shop when passing by.
22 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hi there Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
If you go instore the staff are…
If you go instore the staff are amazing, shout out to plymouth and taunton store, Always helpful and give an honest opinion (when trying on many different styles ) and trying to make your mind up. Quality of clothes do more than one season and ordering online is easy and exceptional delivery. Never had a problem with returning goods, replacements ordered inshore.
17 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hi Mary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We was served by Megan
We was served by Megan, who was extremely helpful and give more than required assistance to my wife. She made both of us extremely relaxed and gave expert advise.
We were then passed personally to Ella who was again extremely polite and kind.
I would recommend Fat Face Plymouth soaly on Megan and the Ella on the till.
28 de outubro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Megan at Fatface plymouth was very…helpful and had a very friendly attitude, often unknown in some stores.
Megan at Fatface plymouth was very helpful
17 de outubro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hi Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always quick delivery
Online order collected from FatFace's Plymouth store ... quick, easy and free. My reason for giving 4 stars is that the garment ordered was crammed into a very small bag and so was really creased. On this occasion I have returned the item as it didn't suit me.
10 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello Rose, thank you for taking the time to leave your review.
I am sorry to hear that your item arrived in a smaller package than it should have done. I will be sure to pass this on to our warehouse.
Take care, LE
Great experience from start to finish
10 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Resposta da FatFace - PLYMOUTH 2
Good afternoon, Lydia
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Plymouth store.
Take care, JB
Love you FatFace Plymouth
Great service and conversation from Claire and Kirsty at FatFace Plymouth 🙏
Bought black Bethany Biker Jacket with 20% off, what a bargain!
Will no doubt see you lovely ladies real soon 😊
28 de setembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Megan in Drake Circus store, Plymouth …
Megan in Drakes Circus store was fantastic. Really helpful and an absolute delight. Thank you so much Megan. Shopper's should definitely visit
26 de setembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello Michelle
Thank you for your lovely review after visiting one of our stores! This is such great feedback.
Take care, LE
fitting rooms
recently visited the fatface store in plymouth and i was greeted by a lovely polite lady named Alysia. She was very helpful on the fitting rooms and helped me choose an outfit for an occasion i was attending. she is a great asset to the store. will be visiting again!
16 de setembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hi Mia, thanks for taking the time to review. It's so great to hear that Alysia from our Plymouth store was so helpful and welcoming - I'll make sure your kind words are passed on to the store. We can't wait to welcome you back again! Take care, CD
Helpful
Staff great in Plymouth asked about the children's section told it would be back after the sale rails go and more autumn selection comes in.
12 de setembro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Emma is amazing
Today I was struggling to find the right clothes to suit my shape and was assisted by the lovely Emma, who went above and beyond to find the perfect dresses which looked amazing and flattering. Thank you for your kindness, tips and expertise I'll be back soon 😊
20 de setembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello Luci
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My order
Easy to order, delivered when it was expected, returns easy in store or via my local post office
9 de setembro de 2023
Resposta da FatFace - PLYMOUTH 2
Hi Sharon, thanks for taking the time to leave a review. It's good to hear that everything was easy for you, including the returns (although a shame that not everything was quite right for you!). Hopefully we can earn 5 stars next time! Take care, CD
Good Service
I visited Fatface in Drake Circus Plymouth yesterday and received the best customer service !
Well done Freya. You are an asset to your store.
15 de setembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lucy gave excellent service
Lucy gave excellent service. And was very patient with my partner who needed a pair of jeans gx
31 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Hello Gail
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service
26 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Friendly staff
Emma the assistant was very polite and friendly, sharing in my excitement when my old gift card worked!
29 de agosto de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely friendly staff
Lovely friendly staff. Great atmosphere. I ordered the item on line and was able to try it on. Which was fab. To be able to collect from the store was great.
19 de agosto de 2023
Resposta da FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Resposta da FatFace - PLYMOUTH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.