I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Ver mais
A empresa respondeu

Unit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Ver mais
A empresa respondeu
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Ver mais
A empresa respondeu
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Ver mais
A empresa respondeu
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Ver mais
A empresa respondeu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Reino Unido
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I’m always somewhere between a medium and a large size. I often find the large a bit baggy and the medium too short. This was exactly what I found when I tried on a jumper at the store. I explained this to the shop assistant and she very helpfully informed me that they often have tall versions of their sizes available. She checked and confirmed that they did indeed have the jumper I wanted in medium-tall, but not in Plymouth. She offered to order it in for either collection home delivery next day. This was a most pleasant surprise, and the jumper arrived as promised and is a perfect fit.
Very happy customer, thanks to Fatface sizing and their great shop staff.

Resposta da FatFace - PLYMOUTH 2
Being greated by my name and asking how my holiday went and how my old cat was. It shows that it makes you feel special

Resposta da FatFace - PLYMOUTH 2
Great choice, good size range available, lovely store - warm and welcoming. Helpful and friendly staff.

Resposta da FatFace - PLYMOUTH 2
Bobbi in Plymouth store was very helpful in arranging a refund, by finding item purchased online
Great service

Resposta da FatFace - PLYMOUTH 2
Item not delivered, no update, no idea when the item may arrive. Very disappointed with the service

Resposta da FatFace - PLYMOUTH 2
I was shopping for a dress to wear to the Strictly Christmas Special recording at Elstree Studios next month. Tsara, Lisa and Cathy helped me choose a beautiful long dress, in the right size (one size smaller than I had initially tried on) and gave me the confidence to buy it. They really made the shopping experience a pleasure.

Resposta da FatFace - PLYMOUTH 2
Easy to order. Delivery to the store so able to try on and accept or get refund

Resposta da FatFace - PLYMOUTH 2
Simple to order and arrived in plenty of time for our Daughter in Law’s Birthday. She loved it!🎉🎉. The colour and style suited her fine. Thank you Fat Face.

Resposta da FatFace - PLYMOUTH 2
I was very disappointed with the quality of the items ordered. I ordered a breton T shirt to replace one I've had for a few years, but is starting to look a little faded. The old faded one is far superior in quality, style and thickness. I'd added a plain white one to my order, this was just as poor quality as the breton one. I mentioned this to the shop manager on returning the items and asked her to pass on my comments. She more or less brushed them off and I know these were not forwarded onto customer services. After being a loyal customer of Fat Face for many years, I will not be buying from this company again.

Resposta da FatFace - PLYMOUTH 2
Nothing was too much trouble for the lady that served me, the lady's name was Sara.
From the moment I asked for help.
I couldn't find any jeans that I wanted on the shelf, so Sara took the trouble to look in the back store, found just what I needed.
I ended up buying two pairs of the jeans plus various other items, I was so impressed with the member of staffs happy and helpful attitude.
Would definitely visit this store again.
Keep that smile Sara and thank you for a great service.
John.

Resposta da FatFace - PLYMOUTH 2
Found jeans the right size (30 waist, 30 leg, slim fit) which are normally hard to find eslewhere. Have bought these from Fatface before and they fit well and wear well. The fact that they were in a sale was a great bonus. So I bought a second pair online the following day.

Resposta da FatFace - PLYMOUTH 2
Click and collect from Plymouth store works well for me.

Resposta da FatFace - PLYMOUTH 2
Nice materials, email to let me know when delivery is in store click and collect , friendly staff in store

Resposta da FatFace - PLYMOUTH 2
Trouble free ordering and collection from the Plymouth store. Staff friendly and helpful. I bought the Rose cardigan in Navy, as I have 2 already in other colours and it's a nice useful addition to my wardrobe. I dropped a star because they've messed with the fit of the sleeves which are now baggy on me. I will end up tapering them I am sure - so dissapointing.

Resposta da FatFace - PLYMOUTH 2
Always polite and friendly. My click and collect was delivered quickly.

Resposta da FatFace - PLYMOUTH 2

Resposta da FatFace - PLYMOUTH 2
Ordered on line collected from store which the item was tried on.
Very good service and pleasant sales personal.

Resposta da FatFace - PLYMOUTH 2
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