I ordered some shorts back in August unfortunately they are too big for me. I thought I had kept the receipt on line but cant find it. The store in Plymouth said as I didn’t have the receipt I can ret... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 23 Drake Circus Shopping Centre, PL1 1EA Plymouth, Devon, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
My favourite shop, bought some jeans, great quality, good fit. Staff at Plymouth branch were lovely. Slightly pricier that some places but worth it, the quality, the way the garments are made, wash w... Ver mais
A empresa respondeu
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... Ver mais
A empresa respondeu
I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informações de contacto
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, Reino Unido
- 01752 601589
4,7
Excelente
288 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I always find things to buy
I always find things to buy, staff are always very helpful
16 de janeiro de 2024
Resposta da FatFace - PLYMOUTH 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Absolutely brilliantly comfortable…
Absolutely brilliantly comfortable clothes. Excellent service and ordering information.
Friendly and very helpful staff.
I'm converted to Fatface .
19 de janeiro de 2024
Resposta da FatFace - PLYMOUTH 2
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and your feedback on the items.
We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Happy Shopper
I had to make a return my local store. The staff are always helpful and nothing seems to be too much trouble for them.
11 de janeiro de 2024
Resposta da FatFace - PLYMOUTH 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - PLYMOUTH 2
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On line order delivered to store very…
On line order delivered to store very quickly.
5 de dezembro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Good quality clothes and size 6 fits me…
Good quality clothes and size 6 fits me so well.
2 de dezembro de 2023
Resposta da FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to order and easy to great collect
Easy to order and easy to collect. Great looking product. But it’s for my granddaughter, so obviously, I haven’t worn it.
2 de dezembro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely clothes and staff
23 de novembro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Purchased two dungarees online for a…
Purchased two dungarees online for a click and collect. Friendly service, package had a handle so no need for a separate bag.
20 de novembro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service from Bobbi at Plymouth
Great customer service from Bobbi at the Plymouth store
Exceptional service from Bobbi and her team
She was able to sort out my query and helped me to resolve the issue with my boots. Great attitude and customer service.
1 de dezembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Resposta da FatFace - PLYMOUTH 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always a pleasure to shop in Fatface…
Always a pleasure to shop in Fatface Plymouth. Staff are very friendly and helpful.
22 de novembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hi Denise, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Excellent service at Fat Face Plymouth…
Excellent service at Fat Face Plymouth today from the young lady who served us, I think she was called Caitlyn, nothing was too much bother, a real credit to the company.
24 de novembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
The young lady that served me was…
The young lady that served me was pleasant and polite and very helpful.
She was a credit to the store. Many thanks, Ron
20 de novembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Good morning, Ronald
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ned is a 🌟
I visited my local Fatface in Plymouth on Christmas light switch on night this year. I needed a birthday present for the following day. I knew exactly what I wanted but couldn't see myself. Ned offered to check the stock room, with no luck. I was busy trying to decide on another pair and chatting to the other shop assistant and manager. Ned returned after at least 5 minutes with a giant grin on his face. He had searched through boxes and found me a pair. I was so happy. This was definitely above and beyond! I'm so glad I like to talk! The whole staff team are wonderful, but Ned deserves a Christmas bonus for sure. Lovelystore, amazing staff and fabulous quality clothes aswell.
16 de novembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Hello Emmeline,
Thank you for your 5* review regarding your recent visit to our Plymouth store. It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
Easy returns to the store...and super…
Easy returns to the store...and super fast delivery on orders.
4 de novembro de 2023
Resposta da FatFace - PLYMOUTH 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Very welcome
Warm, kind treatment from Claire which made me feel very welcome and cosy. Beyond professionalism she kindly wrap my purchase very nicely.
10 de novembro de 2023
Opinião espontânea
Resposta da FatFace - PLYMOUTH 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
All the autumn feels
Very happy with my purchase ordered online click and collect arrived quickly ordered my usual size 16 however returned to store and exchanged for 14 quick easy exchange love this jacket perfect for autumn walks love the check detail
22 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
I love the new designs and dependable…
I love the new designs and dependable Fat Face quality! I would buy more items if they weren’t so pricey.
26 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to collect and like the facts I…
Easy to collect and like the facts I can use the store to do a return if need be
19 de outubro de 2023
Resposta da FatFace - PLYMOUTH 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
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